nbn® Plans
Our nbn® plans offer our customers unlimited downloads at an affordable price with options to suit every family.
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Change between plans at any time
General Information
Here’s some key information about getting Westnet NBN™. For more details, please visit our FAQ.
How to get NBN™
How do I get connected to the NBN™?
Our coverage map is automatically updated with the latest information available from NBN Co. If you've checked your address and the results advised say that your address is ready to get NBN™ broadband, congratulations!
All you'll need to do is pick out an NBN™ plan and sign up online, or give one of our friendly NBN™ experts a call on 13 19 60. If it turns out you need a technician to visit and install some NBN™ equipment, don't worry - we'll help organise this for you.
Can I keep my existing telephone number to use on the NBN™?
In most cases, we can bring your existing telephone number over to the NBN™ network. Just call our friendly Sales Team on 13 19 60 to discuss the matter further.
Alternatively, you can specify that you'd like to keep your telephone number when you sign up online. We'll keep you updated on the progress of your number transfer.
I have existing broadband/phone services. How can I upgrade to NBN™?
Typically your address can be upgraded to NBN™ broadband with little to no downtime. More often than not you can continue to use your existing services until your new NBN™ equipment has been installed and your service has been activated. In the meantime, you should check to make sure that your current modem will be compatible with your new NBN™ broadband service. Learn more.
Upgrading is simple, just sign up online or call our expert Sales Team on 13 19 60 to get started. If you're already with Westnet, you can select "Upgrade to NBN" in My Products > Broadband in MyAccount.
Remember: Moving to NBN™ broadband will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.
I'm renting, what do I have to do to get connected to NBN™?
Prior to any installation work taking place at the premises, you'll need to secure permission from your property manager or landlord. If they have any questions, just point them to this FAQ.
I already have NBN™. How do I switch my NBN™ provider to Westnet?
If you already have an active NBN™ service connected at your address and you've applied to switch to an Westnet NBN™ plan, please call us on 1300 455 806 between 8AM-8PM (AEST), Monday to Friday, to arrange a Service Transfer. Once lodged, Service Transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.
If you do not own the active NBN™ service connected at your address (i.e. you've just moved in and the previous tenant has left their services connected) then please see Connecting Outstanding FAQ instead.
NBN™ Installation
How long does it take to get connected to NBN™?
Typically, NBN™ connections are completed within 2-20 business days - this varies depending on whether or not you've already had your NBN™ equipment installed as well as NBN™ technician availability.
Activations may occur sooner if NBN™ has previously been connected at your address.
What happens when NBN™ is installed?
If an NBN™ technician is required to visit your premises to install any required equipment or complete your NBN™ connection, we'll be in touch to book a suitable appointment with you. An installation is typically not required if NBN™ has been previously connected at your address.
The type of equipment you'll receive depends on the type of NBN™ being connected. Give our Connecting to the NBN™ article a read for more information.
NBN™ Fibre Download speeds
* Typical evening speeds indicate typical download speeds between 7pm and 11pm and speeds may vary due to various factors explained below.
NBN12
For basic internet use such as web browsing and email.
Basic Typical evening speed 7PM-11PM: 12Mbps
NBN25
For light online entertainment needs, this plan provides some extra speed.
Standard Typical evening speed 7PM-11PM: 25Mbps
NBN50
Recommended for quality streaming or households with multiple devices/users.
Standard Plus Typical evening speed 7PM-11PM: 50Mbps
Fast
Ideal for entertainment lovers and online gamers.
Premium Typical evening speed 7PM-11PM: 97Mbps
Configured on nbn™ Home Fast wholesale tier which provides upload speeds of between 1 to 20Mbps.
Superfast
Recommended for large households and connoisseurs who want the smoothest 4K streaming.
Premium Typical evening speed 7PM-11PM: 232Mbps
Ultrafast
Our best available NBN™ connection for heavy duty users and small businesses.
Premium Typical evening speed 7PM-11PM: 671Mbps
Factors that may affect your NBN™ connection speed
| NBN™ Infrastructure
For example, the length and quality of copper cabling used in NBN™ FTTN/FTTC/FTTB has a significant impact on performance. |
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| Coexistence period
NBN™ FTTN/FTTB /FTTC services are typically limited during the period they must share the same copper line as legacy non-NBN™ services. |
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| Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables. |
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| WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here. |
| Number of connected devices
When too many devices share the same bandwidth, data flow is limited |
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| Network Congestion
For example, when speeds slow during peak traffic in the evenings. |
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| Which content is being accessed
There may be insufficient server capacity or other issues affecting a specific website or online game. |
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* NBN™ Speeds: FTTB/C/N speeds to be confirmed when active. Typical Evening Speeds are subject to change and are measured 7pm-11pm. Speeds are not guaranteed and may vary. The maximum possible speed that is available outside the busy period of 7pm-11pm is; 12Mbps (NBN12), 25Mbps (NBN25), 50Mbps (NBN50), 100Mbps (Fast), 250Mbps (Superfast), 500Mbps (Ultrafast on NBN HFC) & 990Mbps (Ultrafast on NBN FTTP). Learn more about NBN™ speeds.
NBN™ Hardware
Do I need equipment installed by NBN™?
If necessary, an NBN™ technician will complete a standard installation of the required NBN™ equipment at no cost to you. Please note that fees may be incurred for non-standard installations as determined by NBN Co. The technician will be able to advise these fees if this is the case.
Check out Connecting to the NBN™ for more details about the different types of equipment used with the different types of NBN™ services.
Will my current modem/router work with NBN™ broadband?
- To use your NBN™ service your modem must be NBN-ready and allow you to change the VLAN setting.
- Additionally;
- For NBN™ FTTN or FTTB your modem will also need to be VDSL2, Save Our Showtime (SOS) and Robust Overhead Channel compatible.
- For Superfast/Ultrafast plans you will need to supply a compatible high-speed modem to support your ultra-fast speeds.
You can check compatibility with your modem manufacturer.
Learn more;
Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the NBN™ network?
Many types of devices that are normally connected to phone lines (such as medical alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the NBN™ network, however please contact the service provider or device manufacturer to make sure - you may need to order a specific type of phone service on the NBN™ network in order for these services to continue working.
Please note:
- iiNet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.
- We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website.
NBN™ Contract & Fees FAQ
What is the New Development Fee?
Effective 1 April 2016, the $300 New Development Fee (NDF) is charged for all NBN™ broadband connections in the following circumstances:
The first connection at a premises in a newly developed area i.e. a suburb with no pre-existing telecommunications infrastructure.
- The first connection(s) at a premises in an establish area in the rare instance that a developer has increased the number of dwellings on the same plot of land e.g. demolished a single house and built a block of units.
- Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased.
At Westnet, we pass on the full $300 NDF charge as billed by our wholesaler, NBN Co, to new customers. These charges are clearly visible when applying for a service – they are also included in any Critical Information Summary for NBN™ broadband plans sold after 1 April 2016, and the Pricing Schedule of our Customer Relationship Agreement.
Can I change my NBN™ plan after I've signed up?
You sure can! Whether you have a no lock-in contract or a 6 month contract you may switch between our NBN™ plans at any time without incurring contract break fees.
If you wish to change your NBN™ plan, check out our Changing your broadband plan in MyAccount guide or simply call us on 13 19 60.
About the NBN™
The National Broadband Network (NBN™) refers to the fixed line, fixed wireless and satellite infrastructure being rolled out by NBN Co to replace the existing broadband infrastructure with a faster and more reliable broadband service.
These speed ranges are based on information provided by nbn™. Actual Speeds could be slower and may differ due to various factors. Find out more about NBN™ speeds
The different flavours of the NBN™
NBN™ FTTP
Fibre optic cable will lead all the way to your premises, terminating at your NBN™ Utility Box on an outside wall.
NBN™ FTTB
Fibre optic cable connects to the building’s Main Distribution Frame (MDF), typically in the basement. From there, the MDF will connect to the wall socket in your unit via the building’s internal copper cabling.
NBN™ FTTN
Fibre optic cable connects to a node (a cabinet in your street or a street nearby). Copper cabling connects from the node to a wall socket in your premises (for some premises the copper passes through a Main Distribution Frame).
NBN™ FTTC
Fibre optic cables connect to a small node close to your premises and existing copper cables deliver broadband to an NBN™ FTTC Connection Device in your premises.
NBN™ HFC
Coaxial cables deliver broadband to an NBN™ HFC Connection Device in your premises.
What is a Fibre Upgrade?
Changes to Making a New Account
As part of our ongoing commitment to deliver great service and value to our customers, we are planning to move existing Westnet residential customers to iiNet in 2024.
New residential customers can sign up to plans at iiNet from 6 December 2023.
This will not disrupt existing customers’ current services at this time and no action is required to continue as a valued Westnet customer. Existing customers can still change plans, add new services, update account details, move house, and upgrade to a new broadband technology. Learn more about this change.
Coverage
The NBN™ rollout has commenced across Australia, here at Westnet, we've got you covered. To get started and find out which NBN™ plans are available to you now, simply check your address.
You can also check out the NBN™ rollout progress with our handy NBN™ Rollout Map.
Fees
Setup fees
| Setup Fees | |||
|---|---|---|---|
| New & Existing Customers on No Lock-in Contract | |||
| Standard activation This is our once-off activation fee to get you connected.* |
$0 | ||
|
NBN™ WiFi Modem |
$0 when you stay connected for 24 months. $8x remaining months payable if you cancel prior to 24 months. Maximum payable is $192. Learn more. |
||
| NBN™ WiFi Modem Delivery This is our delivery fee to provide you with your NBN™ WiFi Modem (if purchased). |
$10 | ||
| Non-Standard setup Fees may be incurred for non-standard or additional NBN™ installations. |
As defined by NBN™ (or Westnet where applicable) | ||
| New Development Charge As of 1st April 2016, NBN Co introduced a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here. |
$300 | ||
* Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. This does not include the purchase of a modem. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to Westnet setup.
NBN™ Data packs
So you've gone a bit crazy on the old downloads. Don't sweat it, we've all been there - just pick up a Westnet Data Pack to replenish your monthly broadband quota. It's a bit of extra quota added to your Peak, Off-Peak or Anytime allowance for full-speed access when you want it. Available through MyAccount. And we promise not to tell anyone. Honest.
$10
provides 10GB
extra usage
$15
provides 20GB
extra usage
$30
provides 50GB
extra usage
$50
provides 100GB
extra usage
$80
provides 200GB
extra usage
Hardware Non-Return Fees
If you withdraw an order from us (before your service is activated) and receive the modem we supplied to you, you will need to pay for the modem unless it is returned to us in good working order within 21 days of withdrawing your order.
If you cancel your service after it has been activated, any applicable modem payment fees will apply in accordance with the terms and conditions of your chosen service.
| Hardware | Amount |
|---|---|
| Hardware Fee | $192 |
If you have selected a Fetch plan, received the Fetch Set Top box supplied to you and want to:
- withdraw your order from us (before your internet service is activated); or
- remove your Fetch subscription only (before your Fetch hardware is activated),
your Fetch setup fees will be credited back to your account once the Set Top box is returned to us in good working order within 21 days of withdrawing your order or removing your Fetch subscription (before Fetch hardware is activated), respectively.
If you cancel your Fetch subscription after it has been activated, any applicable Fetch payment fees are non-refundable.
| Fetch Setup Fees | Amount |
|---|---|
| Fetch Mini | $59.99 |
| Fetch Mighty | $399.99 |
$10 delivery fees are not refundable.
NBN™ Phone
NBN™ Phone works just like a normal phone, using your internet connection to make and receive calls. Today, we use Netphone (VoIP) for most NBN™ Phone services.
Some of our NBN™ Phone services will not work on a third party modem. In these instances we will not provide you an NBN™ Phone service if you have not purchased a Westnet modem.
Fibre Phone
Fibre Phone is provided as a substitute for Netphone to some of our NBN™ Fibre (FTTP) customers, subject to availability.
To use Fibre Phone, plug a standard phone handset into the UNI-V1 port on your NBN™ Connection Box.
Netphone (VoIP)
To get Netphone up and running in your home, you'll need:
A phone handset
Netphone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem. Which means you also need...
A VoIP enabled broadband modem
Time for a shameless plug: we recommend using our available modems because they're easy to set up and play well with NBN™. Unless you use...
a VoIP adapter (ATA)
If you're not ready for a VoIP-enabled modem, an ATA device will let you plug in your phone handset for Netphone calls.
Features
NBN™ Phone includes the following standard features:
- Calling Line ID Blocking
- Call Barring
- Call Forwarding
- Call Waiting
- 3-Way Call
Please note that by default, NBN™ Phone numbers are not listed in the White Pages directory. Provided that you do not opt in to having your number listed and Calling Line ID Blocking is switched ON, this would be equivalent to a “Silent Number” available for landlines.
NBN™ Phone Call Rates
| Call Pack Selection | Call Rates |
|---|---|
Local Calls |
15c/call untimed |
Standard National Calls |
15c/call untimed |
Standard Calls to Australian Mobiles |
29c/min (per 30 second block) |
1300 and 13 Numbers |
30c/call untimed |
International Calls |
From 5c/min |
You can add a call pack to your NBN plan to reduce call costs on eligible calls. Call pack charges apply.
NBN™ Terms
All Westnet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 60.
General Terms
Connecting to the NBN™
- Please do not disconnect your existing services until your NBN™ service is working.
- Once the NBN™ roll out has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises. Any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected. Westnet Cable services in Geelong, Mildura and Ballarat are not subject to this disconnection.
- The installation of NBN™ FTTN, FTTC or FTTB will disconnect the current copper-line telecommunications service that is connected to your premises if you have elected to transition your existing copper-line
- For FTTN & FTTB this will occur outside of your premises during your installation.
- For FTTC this will occur when your NBN™ service is activated, which typically occurs when your NBN™ Connection Box is connected (and working) by either you or an NBN™ Installer.
- Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the NBN™ (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is NBN™ compatible.
- We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website.
- We are responsible for your service up to the Network Boundary Point:
- For FTTN, FTTC or FTTB this may the first telephone wall socket in your premises or, in the case of multi-dwelling units, your side of the Main Distribution Frame.
- For FTTP or HFC this is a Network Termination Device supplied by NBN Co.
- Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.
- Your NBN™ service does not include a battery backup. This means your household will be unable to access any internet and telephony services provided by NBN™ during a power outage. This includes making calls to emergency service numbers like 000. Please ensure you have alternate ways of making calls, such as mobile phone.
- If you transfer your existing NBN™ service, you understand that you are responsible to your current broadband provider for any charges incurred until this transfer is complete.
- The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.
Telephony Services
- NBN™ Phone is a phone service that is offered with your NBN™ plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem. NBN™ Fibre (FTTP) may include Fibre Phone instead of Netphone, which does not require a VoIP-compatible modem to operate.
- Some of our NBN™ Phone services will not work on a third party modem. In these instances we will not provide you an NBN™ Phone service if you have not purchased a Westnet modem.
- Calls to 000 emergency services may not be possible in the event of a power outage.
- We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
- Calls to 19/1900 numbers are not available.
- Calls to certain 'high-risk' international destinations are not available by default.
- This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the NBN™ Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
- For calls on NBN™ Phone:
- Timed international calls are charged per second.
- Calls to Australian mobile numbers are charged per 30 second block.
- Included calls are subject to our Acceptable Use Policy.
- NBN™ Phone must be paired with an active Westnet NBN™ service. If your NBN™ plan is cancelled, your NBN™ Phone service will also be cancelled.
- Transferring an existing phone number to NBN™ Phone will disconnect the existing phone service. After a successful transfer, please contact your existing provider to ensure that your phone service and any add-on services are cancelled.
Hardware
- Some NBN applications require you to purchase an iiNet modem (which is WiFi and VoIP enabled).
- There are multiple types of broadband and phone on the NBN™, with different hardware setups and requirements. Learn more. about modem compatibility requirements.
- NBN™ FTTC connections require an NBN™ Connection Device, which:
- May be shipped to you for self-installation (if your premises is eligible)
- Will reverse-power the NBN™ network to provide you with a working service
- Remains the property of NBN Co and should not be removed from the premises
- If you BYO modem;
- Your modem must allow you to change the VLAN setting, and for NBN FTTN or FTTB must be VDSL2 compatible. See BYO modem settings.
- For Superfast/Ultrafast plans you will need to supply a compatible high-speed modem to support your ultra-fast speeds.
4G Backup Service
- 4G Backup is a complimentary service that provides an interim internet connection using either the Vodafone 3G or 4G network.
- 4G Backup is only available;
- In select Vodafone 3G/4G Network coverage areas.
- Using our Smart Modem Gateway with an embedded 4G-capable SIM card (this SIM must not be removed from the modem).
- When supplied with a compatible Westnet NBN broadband plan.
- Subject to availability, you will be able to use 4G Backup;
- Once you have received your Smart Modem Gateway, until your NBN service is fully activated or for a period of 30 consecutive days (whichever occurs first).
- If you lose connection to Westnet NBN broadband during confirmed local NBN faults (excluding mass NBN outages). This is until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). If we seek your co-operation in restoring your Westnet NBN Service and are unable to obtain it then we may temporarily bar or restrict the 4G Backup service until we successfully contact you.
- Service performance varies depending on network coverage and your location, with speeds likely less than the maximum.
- While connected to 4G Backup, NBN Phone will not operate.
- Our Acceptable Use Policy applies.
Contract Terms
Fair contract guarantee
Our NBN™ plans are provided on no lock-in contract. When you sign up to a contract you commit to retain your NBN™ service for the set period.
Our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract.
Fibre Upgrade Terms
Promotion Terms
Fetch Subscription Promotion Terms
For personal use only. Fetch Subscription Offer (‘Offer’) available to new Fetch subscribers adding a Fetch subscription to a new or existing Eligible Westnet Internet Plan (‘Eligible Customers’). Eligible Westnet Internet Plans are: NBN and NBN Wireless. To receive the Offer, Eligible Customers must either (a) sign up to a standard Fetch Subscription at the time they sign up to their Eligible Westnet Internet Plan on the Westnet website; or (b) sign into Toolbox and add a Fetch Subscription to their Eligible Westnet Internet Plan after the internet service has been activated. $89.99 Fetch set up fee applies to all new subscriptions. Eligible Customers will receive: $5/mth off monthly Fetch Subscription fees for the first 24 months (i.e. Fetch Subscription will be $0/mth for the first 24 months). Discount will be applied monthly to your bill and is forfeited if you cancel your service or change to a different Westnet internet plan that is not eligible for this discount offer. After the first 24 months, your Fetch Subscription monthly fees will be charged at the undiscounted monthly price of $5/mth. This offer is available in conjunction with other in-market offers, including the Westnet NBN100 $10/mth off first 12 months offer, Westnet NBN Superfast $30/mth off first 6 months, and Westnet NBN Ultrafast $30/mth off first 6 months. Offer available until withdrawn. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.
NBN Superfast & Ultrafast Promotion Terms
Discount available to approved customers ('Eligible Customers') who sign up to any Westnet NBN Superfast & Ultrafast plan ('Eligible Plan') from September 2019. Offer available until 5 December 2023. New Westnet customers only. Discount includes: $30/mth off monthly plan fees (monthly access fees) on Eligible Plan for the first 6 months. Discount will be applied as a recurring monthly credit for 6 months and is forfeited if you cancel or change your plan within the first 6 months. After the first 6 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.
NBN100 Promotion Terms
Discount available to approved customers ('Eligible Customers') who sign up to any Westnet NBN100 plan ('Eligible Plan') from September 2019. Offer available until 5 December 2023. New Westnet customers only. Discount includes: $10/mth off monthly plan fees (monthly access fees) on Eligible Plan for the first 12 months. Discount will be applied as a recurring monthly credit for 12 months and is forfeited if you cancel or change your plan within the first 12 months. After the first 12 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is available in conjunction with other in-market offers. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change.