Westnet - service sets us apart

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About

About Westnet

Awards & Achievements

Westnet is committed to providing exceptional customer experiences and we recognise our members want more than just an internet connection into their home or office. Our real people provide exceptional service, inspiring others and achieving global standards in customer satisfaction.

Here’s where we've been recognised:

Award Description  
WA Contact Centre of the Year >120 FTE WA Contact Centre of the Year >120 FTE
2010 Australian Teleservices Association Awards
Finalist Finalist
2009 Western Australian Information Technology and Telecommunications Awards
Best Broadband ISP Best Broadband ISP
2009 Australian PC Authority Best Tech Awards
Highly Commended - Wireless Broadband Highly Commended - Wireless Broadband
2009 Australian PC Authority Best Tech Awards
Best Broadband ISP Best Broadband ISP
2008 Australian PC Authority Best Tech Awards
Best Broadband ISP Best Broadband ISP
2007 Australian PC Authority Best Tech Awards

Consumer surveys are another way we measure the service we’re providing. Below you’ll find a couple of examples of where we’ve stood out from the rest.

Award Description  
 Highest rated customer service Highest rated customer service
2003 to 2009 Australian Broadband Survey
Highest rated in overall customer satisfaction, payment option satisfaction and the lowest occurrence of billing issues for the ADSL broadband category.

Highest rated in overall customer satisfaction, payment option satisfaction and the lowest occurrence of billing issues for the ADSL broadband category.

2007 Choice ISP Satisfaction Survey

How do we do it?

Our company culture brings out the best in our highly qualified staff. We're customer focused and believe a happy, engaging work environment breeds a positive customer experience.

We understand the majority of people find technology complicated, so we make and effort to explain technical concepts in plain English.

Finally, we always ensure Westnet customers are greeted with the same level of attention as the first day they joined.