Legal and Regulatory

Customer Relationship Agreement

This is the agreement between Westnet and its customers. It contains everything you need to know about our plans, general terms, service descriptions and a pricing schedule. You can download the summary version or the full version in PDF format.

Privacy Policy

Westnet operates under strict privacy guidelines outlined by the Federal Governments Privacy Act (see www.privacy.gov.au).

View our privacy policy section here.

Internet Regulatory

Westnet is committed to compliance with the internet and telecommunications industry.

Find out more here.

Australian Internet Security Initiative

Westnet, in alliance with the Australian Communications and Media Authority (ACMA) is making the internet more secure.

Find out more here.

IIA Family Friendly ISP

Westnet is pleased to be a participant in the Internet Industry Association's "Family Friendly ISP" program. Australian Internet Service Providers bearing this seal have agreed to comply with the IIA Codes of Practice.

Find out more here.

Complaints Escalation Process

Westnet takes the feedback of our members seriously, and as such has a Complaints Escalation Process.

Find out more here.