Terms and Conditions

Freezone Terms & Conditions

1.0 Unmetered Content

1.1 With the exception of Broadband1 Starter Option 1 and Broadband2+ Pro Option 1 plans (on the ULL network) Westnet Broadband customers can access a huge amount of content via the exclusive unmetered sites listed in the Westnet Freezone. All the material on these sites can be accessed, viewed and/or downloaded without affecting the customer’s monthly usage quota.

1.2 Only content/sites listed on the Westnet Freezone page are unmetered.

1.3 Westnet is not responsible for metering of downloads which may occur if the customer inadvertently links to a site which is external to the unmetered site list. It is the customers responsibility to ensure their downloads are sourced from an unmetered site, in order to gain the benefits of this feature.

1.4 The unmetering facility is a value-added feature of Westnet Internet services. Westnet reserves the option to vary the benefits offered by this feature at any time in the future.

1.5 The list of unmetered sites is subject to change over time. It is important, before undertaking any large quantity of data downloading from these sites, that all customers reconfirm their intended source site is within the currently configured list of unmetered sites. While in general we expect this list to grow, rather than shrink, Westnet may need to remove sites from this list in future.

1.6 The customer should monitor the URL (web address) of the unmetered site they are visiting. If the URL changes the customer may be using their broadband quota.

1.7 If the customer alters the DNS settings within their computer, Freezone content may become metered. To avoid Freezone content becoming metered the customer must use the automatic settings assigned by Westnet servers.

1.8 Westnet Freezone content is offered unmetered to Westnet internet plan customers with the exclusion of:

• All dialup, Seacrest and Satellite plans
• Broadband1 Starter Plan Option 1
• Broadband2+ Pro Plan Option 1 (on the ULL network)
• All Mobile Broadband Plans

1.9 The unmetering facility will not work if the customer uses a web access 'proxy'. If the customer accesses unmetered sites using a web proxy, all resulting usage will be metered.

1.10 Westnet Freezone traffic is only made available to Westnet IP addresses. Customers with non-Westnet IP blocks routed to them over their connection will have this traffic count towards their download quota

1.11 Westnet will take best & reasonable efforts to ensure Freezone traffic is unmetered. However routing, outages and other factors outside of Westnet's direct control may contribute to some data not being included as Freezone traffic.

2.0 Association with iiNet

2.1 For certain content items the customer will be redirected to a non Westnet branded page. This is the case with much of the content made available to Westnet by our parent company iiNet.

2.2 iiNet Freezone and Westnet Freezone are not the same. Not all iiNet content is available as free content in the Westnet Freezone. The customer should not assume that content provided by iiNet is available to Westnet customers. Only content listed on the Westnet Freezone site is unmetered.

3.0 Purchasing Products from Unmetered Sites

3.1 Whilst the actual download of data is not counted, some sites and content may require the customer to pay for being downloaded. The product is not counted in the customer’s quota.