Why choose Westnet?

We at Westnet pride ourselves in the feedback we receive from our members. It helps shape the way we improve our products and services, as well as providing an honest and immediate opinion on a member's interaction with us.

Some of our past feedback

I am extremely impressed with the service I received from Toby. Genuine care and diligence like this is what ensures customer loyalty. I was already happy with Westnet's products, but (as your slogan promises) it is customer service that puts Westnet in a league of their own. 29 Nov. 2010

The professional approach of Toby when completing the tedious process of sign up and the clear presentation of the regulations and user requirements was refreshing. Although changing phone companies is not an arduous experience the professional nature, and ability to answer all questions, made the experience very easy. 24 Nov. 2010

I'm not too clued in about computers or technology however I have dealt with Bigponds customer service or lack there of before. Your customer service is amazingly good compared to Bigpond, which is a major reason I changed over. Nikkita was very helpful and happy to take the time to help me. Great work I'll be sure to tell others of your services. 21 Sept. 2010

Just like to say that we are more than happy being Westnet users & thank you for the upgrade, very much appreciated and just Keep up the great work. 17 Sept. 2010

Ryan went above and beyond the call of duty this afternoon. If you have an employee of the month programme/award I nominate Ryan this month that's for sure! Certainly an asset to your company and he was a pleasure to deal with. Your company is wonderful and that's why I recommend your company to all my family & friends. Keep up the great work! 17 Sept. 2010

I can not fault the high level of service I receive from the Westnet team on every occasion. Andrew was particularly patient, extremely helpful & persisted until this issue was resolved. He promised me a follow up phone call & didn't let me down. Thank you 16 Sept. 2010

Joshua was a very helpful and polite young man who offered every assistance. Very knowledgeable and friendly. He also had a very good knowledge of your product and was able to upgrade my service with a minimum of fuss. Without sounding silly you should acknowledge staff like this and the work they do. 15 Sept. 2010

I tell all friends and acquaintances how helpful Westnet phone service is. Clark was, again, polite and able to fix my problem with so little fanfare. Such clever boys. 14 Sept. 2010

You guys are always spot on, I always rave about you to my friends! Service is far more superior that the other telco's! Just need a mobile plan now and you will have all my services! 13 Sept. 2010

I am so impressed with the service Westnet provides, the staff are friendly and skilled in the information they provide. It is a pleasure to deal with you. 10 Sept. 2010

As recent as yesterday I was informing a friend of ours of the excellent assistance Westnet provides. I have rarely needed to contact Westnet, however every time the assistance has been quick, pleasant and very efficient. The phone back facility without losing place in the line is "the" only way to handle queries, and speaking with staff who can be understood is what everyone prefers. Other companies in various industries whose contact arrangements include button pressing, long waits, staff who struggle with our language and often give completely irrelevant answers to simple questions need to phone Westnet to experience how customers should be attended to!! Westnet - a breath of fresh air in a world of all sales bulls..t and very little after sales assistance. 1 Sept. 2010

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