Christmas Broadband Deals

Frequently Asked Questions

1. What’s the offer?

   Receive a mobile SIM card loaded with six months of value when you sign up to either a bundled broadband/phone plan on a 24-month contract before 29 February 2012.

   The mobile SIM card is loaded with the following value, every month, for six months: $450 calls and text; 1.5 GB 3G data; 150GB social networking; and $1000 Westnet to Westnet mobile calls.

   Full details, terms and conditions for our mobile SIM plans can be found here: http://www.westnet.com.au/mobile/terms.html.

2. What value does the SIM card have?

   The mobile SIM is our $20 monthly plan. This includes the following value, every month, for six months: $450 of standard calls and text; 1.5 GB national 3G data; 150GB of standard social networking; and $1000 Westnet to Westnet mobile calls.

   Full details, terms and conditions for our mobile sim plans can be found here: http://www.westnet.net.au/mobile/.

3. Can existing customers also take up this offer?

   For existing customers, you just need to make sure you’re on one of our current great value, ADSL2+, ADSL1, Naked DSL, NBN or Fibre to the Home broadband plans. In myAccount you can select “change broadband plan” under the “broadband” menu to make the change.
   
   Then there are 4 easy ways to receive a mobile SIM card loaded with 6 months of value:

   • Add Fetchtv

   Add fetchtv Starter or fetchtv Entertainment on a 24 month contract to your eligible Westnet DSL / NBN - Westnet’s fetchtv packages combine state of the art technology with world class entertainment;  then brings it all home with a price that anyone can afford.

   • Add Phone

   Add Phone1 or Phone2 to your Westnet DSL / NBN Service. Westnet phone brings you a simple, hassle-free good value phone service. No bells, whistles or hidden costs, just low call rates and great rewards for bundling with broadband.

   • Less than 6 months left on your contract?

   Re-contract your DSL / NBN service for 24 months – for customers who have been with us for more than 18 months.

   • Out of contract?

   Contract your DSL / NBN service for 24 months – for customers out of contract or whose broadband service is currently not on a contract.

4. What broadband plans are included in the offer?

   Only currently offered ADSL 1, ADSL 2+, Naked, NBN and Fibre to the Home are included in the promotion. If you are an existing customer on a plan no longer offered by iiNet/Westnet you’ll need to visit MyAccount to upgrade.

5. The $20 month SIM is included, but what if I only want the $10/mth plan, or the $40/mth plan?

   The promotion gives you the $20/month SIM automatically. However, if you prefer you can select the $10 residential mobile voice plan and $10/month will be credited to your mobile SIM plan for six months. Alternatively, you can select the $40/month plan where you will receive $20 per month credited to your account and be responsible for paying the additional $20/month.

6. Do I need to sign up to a 24 month contract?

   Yes. You will need to take up a 24 month contract to be eligible.

7. What happens at the end of the 6 months?

   You can continue to use the mobile voice SIM in your handset and enjoy the great value it has to offer at the ongoing monthly cost for the plan which you signed up for.  If you wish to not continue your mobile voice service, you will need to cancel your service by calling Westnet Support on 13 19 60

8. Can I keep my phone number?

   You can port your number across to Westnet during the signup process. However, be aware that you may be contracted to another service provider and you will be responsible for any contract break fees from your previous mobile phone provider.

9. Can I give the SIM card to someone else?

   The SIM card is yours to keep and you are free to use it as you like. However, as it is tied to your Westnet account, you as the account holder will be responsible for any additional costs associated with the use of the service.

10. How do I request a SIM card?

    Once your broadband service is active you’ll be able to log in to our online system and request your SIM card. Sound confusing? Don’t worry - once your service is active you’ll receive an email explaining exactly how to do this.

11. How long will I have to wait for my SIM card?

    You will be able to apply for your SIM card once your broadband service has been activated. It takes between 5-10 working days to get activated for broadband plans, and 10-20 working days for Naked plans. Once you’ve applied for your SIM card it will take around 5 business days to get to you.

12. What if I go over the value?

    You will receive $20/month value on your mobile SIM for six months. If you go over this value you will be responsible for paying any additional charges.

    Review our mobile SIM page to find out more about mobile SIM and the terms and conditions here: http://www.westnet.net.au/mobile/

    We will notify you by email and SMS as you approach your included value limit, and when additional call and data charges begin. Please consider that all notifications are subject to a 48 hour delay in call or data reporting. International roaming charges may exceed this timeframe taking up to 90 days to be recorded.

13. Will I be locked into a contract once the 6 months is up?

    No. There are no contracts associated with your Westnet mobile service; however you may have a contract associated with your Westnet broadband or other Westnet service.

more information

• more about Westnet mobile
• more about Westnet broadband
• more about Westnet NBN