Westnet Broadband Terms, Fees & Guarantees

Westnet's reliability and service quality is backed by our Customer Relationship Agreement.
This page contains a quick summary of the terms, fees and guarantees that come with your Westnet Broadband service. If you have any questions, please don't hesitate to contact Westnet Support on 1300 786 068.

Contract offers

Contract Term Offer
24 months Save $79.95 setup fee. Save up to $80 on a broadband modem.
No fixed term N/A

Contract Break Fees

If you end your contract early, you will be required to pay back the costs reasonably incurred by Westnet by you leaving the contract.

Residential Broadband Contract Contract Tenure (in months)
  < 6 7-12 13-18 19-24
Broadband2+ Pro standalone $144 $84 $66 $50
Broadband2+ Pro bundled with Phone $215 $134 $98 $65

Fees

Setup Fees  
Fast Transfer setup
The Fast Transfer service lets you switch to Westnet from your current provider with a discounted connection fee and quicker connection time. (participating providers only) 		$39
Standard Broadband setup
This fee applies if you require a new Westnet Broadband connection or if your current broadband provider does not participate in the Fast Transfer scheme. 		$79.95
Plan & Contract Fees  
Early termination fee
If you cancel your connection within six months, a once-off early termination fee applies. 		$69
Downgrade fee
A small administration fee applies when you switch to a broadband plan of equal or lesser value. 		$29
Optional Extras  
Mail redirection
Mail redirection is available for users who no longer have an account with Westnet but would still like to use their westnet.com.au email address. 		$11/month

Fair Contract Guarantee

When you sign up to an optional fixed term contract, you commit to retain your service for the set period. However, our Fair Contract Guarantee lets you change between plans at any time without the breaking your agreed contract.

If you upgrade your plan, we will absorb the administration costs. If you change to a plan of equal or lesser value, a small administration fee applies.

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