Business Grade ADSL

More Information

Business Solutions

1300 786 006
6am to 6pm WST Mon-Fri
Business enquiry form

Business ADSL Terms, Fees & Guarantees

Westnet's reliability and service quality is backed by our Customer Relationship Agreement.
This page contains a quick summary of the terms, fees and guarantees that come with your Westnet Business Grade ADSL service. If you have any questions, please don't hesitate to contact our Business Solutions Team on 1300 786 006.

Service level agreement

  • 99.9% service availability target
  • 1 hour fault response target
  • 4 hour fault restoration target
  • Scheduled outage email notifications

For full details, please refer to the Service Level Agreement document.

Contention

Westnet employs a Network Management Team dedicated to monitoring all aspects of our network 24 hours a day, 7 days a week. Part of the team's responsibility is to ensure our network never reaches its capacity, which is achieved by ordering bandwidth upgrades well in advance. With Westnet's active monitoring technique, our Business Grade ADSL members can be assured their business operates on an uncontested network.

Fees

Service Connection
Connection fee - metro areas
Includes GST. 		$350
Connection fee - regional areas
Includes GST. 		$510

Fair Contract Guarantee

When you sign up to an optional fixed term contract, you commit to retain your service for the set period. However, our Fair Contract Guarantee lets you change between plans at any time without the breaking your agreed contract.

If you upgrade your plan, we will absorb the administration costs. If you change to a plan of equal or lesser value, a small administration fee applies.

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