Westnet Business Fibre

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Business Solutions

1300 786 006
6am to 6pm WST Mon-Fri
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Westnet Fibre Internet Terms, Fees & Guarantees

Westnet's reliability and service quality is backed by our Customer Relationship Agreement.
This page contains a quick summary of the terms, fees and guarantees that come with your Westnet Business Fibre service. If you have any questions, please don't hesitate to contact our Business Solutions Team on 1300 786 006.

Our Service Level Agreement

  • 99.9% service availability target
  • 1 hour fault response target
  • 4 hour fault restoration target
  • Scheduled outage email notifications

Please allow a minimum of 21 working days for service connection to be completed (unless otherwise notified). Connection time is also dependent on port availability.

For full details, refer to our Fibre Service Level Agreement.

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