 In this month's issue...
Letter From the Editor
Feel the Speed! bliink and win! Digital Camera winners! Support central Free your life of cables! What's a Chatterbug? Cheaper SMS DSLAM rollout Staff profile Customer profile Tip of the month FAQ Competitions Kiid's Corner Gamer's world Site Scan Welcome to another edition of iiNews. This month we are making the progression from dialup to broadband even easier, with a range of promotions and some great prizes to be won! For the next few months we're offering a trial of our fastest bliink broadband account, the 1500 lite, at a super-cheap rate! We give you the chance to win great prizes in the bliink and win promotion we are running in conjunction with Best Flights. The grand prize is a trip for two to New York, including flights, accommodation and spending money, so read below to find out how you can enter. Until next time...
 This is the moment our bliink 256 & 512k customers have been waiting for - an upgrade to bliink 1500 lite + iiPhone at the reduced rate of $59.95 (normally $89.95)! Since August 13 2004, our 256 and 512 customers have been able to feel the speed of a bliink 1500 connection at just $59.95 per month flat rate bundled with iiPhone. The promotion ends midnight (WST) Tuesday November 30, 2004. This means you’ll be testing out our fastest ADSL account speeds, while also taking advantage of our great long distance and international call rates! What’s more, current bliink 1500 lite plus iiPhone customers are automatically included in this offer! There is no upgrade or downgrade fee to change. If you like it, you can stay after December 1, 2004 and pay the usual monthly rate of $79.95 with iiPhone. However, if you do decide to go back to a lower speed, then you can downgrade with no downgrade fee, as long as you do so before December 1st. You’ve got nothing to lose, so what are you waiting for? Visit Feel The Speed for an easy step-by-step guide on how to accelerate up to our 1500 lite plan and start enjoying 12G of downloads at 1.5M! Please read the terms and conditions of the bliink 1500 lite + iiPhone trial upgrade to see just how great the offer really is! 
Here's a promotion you won't want to miss: iiNet and BestFlights give you the chance to win over $18,000 worth of prizes through our bliink and win promotion! It's so easy to enter. Customers simply have to join or upgrade to any iiNet bliink account, and subscribe to the BestFlights travel newsletter before October 31st 2004. The grand prize, drawn on November 4, 2004, is a trip for two to New York, 5 nights accommodation at the Novotel New York on Broadway, with a whopping AUD$2000 spending money! Other prizes include two Vmoto Milan JX50 Scooters and nine D-Link Wireless Access Packs. The earlier you enter, the more chances you have to win! Visit bliink and win, sign up or upgrade to a bliink account today and subscribe to the Best Flights newsletter to win! Check out our simple terms and conditions. Authorised under permit numbers [VIC - 04/1750, ACT - TP04/3145, NT - NTO4/10392, NSW - TPL04/08213, SA - T04/2948] Tell us your thoughts each month and you could win an Olympus digital camera! The Customer Satisfaction Survey is emailed out to each customer who contacts our Customer Service Centre, those who fill it in automatically go into the draw to win. The winner for last month's survey was Mr Abbott Haron from West Perth, who has a bliink 512 plus account bundled with iiPhone. While we are still collating the responses, we hear that you want reduced call queue times. Well, we're listening - 16 new staff started in Customer Service this month to help reduce the call waiting time. Attention all Products & Services survey respondents! All customers who filled in the iiNet Products and Services survey were also put into the draw to win an Olympus C-460 4 mega-pixel digital camera (RRP $420). And the lucky winner is... Mr Ian Johnson from Victoria! If you missed out this time, don't worry, all iiNet customers will ultimately benefit from the results of the survey. From the results we will be able to develop ways to better inform customers about our products and to tailor our product suite to better meet your needs! Thanks for all the fantastic feedback from those of you who have tried our new Support Central tool. The general consensus is that it solved support problems and was very easy to use. We have been logging the most common searches and keywords so that we can continually update the information on Support Central to better meet your needs and help solve support problems faster. You can try Support Central now! iiNet now has a range of broadband home/office wireless networking solutions. Discover the convenience of wireless networking when you share your computers, gaming consoles and broadband connections without cables. Our upcoming range of the latest wireless equipment will help you network your home and office more efficiently. Find out more about wireless... According to our Products and Services survey not a lot of you know the answer to that question. That's not good, as Chatterbug could save you a lot of money on your phone calls each year! Chatterbug offers super-cheap national and international block calls, which help you stay in touch with friends and family around the globe for less. Chatterbug has no peak times and ZERO flagfall, so you'll never be surprised when you get your phone bills. You can see the fantastic Chatterbug block rates below, just find out which category your international call destination falls into out of RED HOT, yelLOW and TRUE BLUE. You can also find out our international mobile rates. 
It's free to change providers - and so easy! To take advantage of our great ChatterBug block rates, just make the change to our iiPhone service today - it only takes two minutes to join online and there's also great bundle deals. So get chatting today! Did you know iiNet has an SMS service which gives you the freedom to send text messages via our homepage to any mobile telephone on the Australian GSM and CDMA network? This means that if you run out of credit on your mobile (or don't have For those of you who love a good deal, we have a special offer of 100 SMS for just $20- that's just 20 cents each! What's even better is your pre-paid messages will only be used once your free quota of web-based SMS messages has been depleted. You can purchase these by contacting our Customer Service Centre on 13 19 17. So visit http://sms.iinet.net.au/ and start sending away! As announced in June, iiNet has embarked on a exciting new project to rollout its own infrastructure to service our broadband customers. Have a look at our rollout schedule - we are pleased to report progress is on schedule with the August exchanges already migrated on to the new equipment. The next two exchanges will be deployed in the next two weeks. Initial customer feedback has been very positive and our Customer Service Centre has been working closely with customers to ensure a smooth, seamless move from our existing wholesale provider to the feature-rich Ericsson equipment. 
Name: Breigh Donald
What does your role involve?
What do you enjoy most about your job?
Where do you think iiNet will be in five years time?
Name: Rick McDowell Rick takes photos of modified cars and writes feature articles for a range of local and international car magazines. He said this about the photo (right): "Sometimes in life you need to have a laugh at your own expense..." So tell me more about your photography... What is your primary use of the internet? When did you start using the internet? How did you become an iiNet member? Check out Rick's website! When calling our Customer Service Centre please have your username and password ready, as it's usually the first question they will ask when helping you.
For all you iiNet enthusiasts who like to live the high life, we've got you covered this month! Our friends at Captain Cook Lunch Cruises in Perth are giving four lucky iiNet customers a lunch cruise on the Swan River! You will enjoy wonderful views as you cruise the calm waters between Perth and Fremantle. With premium wine tasting and a delicious buffet lunch of local seafood, continental meats and salads, it really is the perfect way to do lunch! To win one of two double lunch cruises valued at $100 please email us with the answer to this question: "Do Captain Cook Cruises offer wine cruises into the Swan Valley on a daily basis?" (Hint: you can find the answer on the Captain Cook Cruises website.) Fancy getting intimate with your ISP? We have 10 luxurious pairs of iiBoxers to give away! To be in the running to win a pair, please email with your size (S-XXL) and the answer to this question: "What is the name of our iiPhone service block rates?" (HINT: It's a bug that comes in RED HOT, yelLOW and TRUE BLUE.) * Please note that you must include your iiNet username in your entry and it must be submitted from an iiNet email address with the competition name in the subject line. Good luck! Movie of the Month Have you ever wanted to be grown-up right away or wondered what it might be like? Jenna did, in our monthly movie pick "Suddenly 30". It is 1987 and Jenna is a 13-year-old girl on the brink of womanhood. The problem is it's just not arriving fast enough. After Jenna is humiliated at her birthday party she makes an earnest wish to be all grown up and have the life she's always wanted. Miraculously, her wish comes true. The next day, when Jenna awakes from her sleep, it's 2004 and she's 30-years old... To find out what happens next you can catch the movie from 2 September in cinemas around the country. Album of the Month
Recipe The quick and easy recipe for this month is 'Banana on a stick'. If you have a recipe idea for this section please email it to us! Ingredients:
Method:
This month's hints are for Ubisoft's Splinter Cell: Pandora Tomorrow for PS2 and Xbox. 1. Completely Hide Bodies - If you leave bodies unhidden guards will eventually find them and sound an alarm. To hide the bodies, pick them up and move them to a shadow area. Your light meter will flash when it is safe to drop the body. 2. Projectile Knock Out - To knock people unconscious from afar, equip the SC-20K rifle and the Sticky Cam subweapon. If you hit an enemy in the head with the Sticky Cam they'll automatically drop unconscious. You can pick up used Sticky Cams and use them over and over again. 3. Annoy Lambert - When you begin the first level (Dili, Timor) you will start off in the water. Now just sit there, or run around in the water, but don't progress through the level. After 15 seconds after Lambert stops briefing you, he will ask you what you are doing. 15 more seconds after you reply, he makes another comment. And another 15 seconds left, he tells you to get moving because lives are at stake. Now you are free to continue your game.
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This month we're focusing on all things Idol! So we're featuring the three Australian Idol Karaoke CDs for you to sing along with: