Michael Malone Managing Director iiNet Message from the Managing Director Welcome to the first edition of our new look monthly newsletter. We hope the user friendly information contained in iiNews will help you get the most out of your Internet service. I am very proud to announce iiNet's recent expansion into South Australia, and the ACT meaning our Internet services now cover every State in Australia. It is hard to believe it's been just under two years since we started offering Internet services outside of WA. These days, while Perth remains our home town and headquarters of operation, nearly one half of our customers are located in other states. This expansion marks an exciting shift in focus for iiNet. Despite all the big plans we have in store for the next twelve months, our primary focus remains on improving our existing products to further enhance your Internet experience, while providing you with the highest possible standard of customer service. I hope you will join us for what promises to be an exciting journey.

Message from the MD News Corner Customer profile In the Call Center Inside the staff room bliinky's game tips Competitions Site scan Domain Names Australia Back to TOP

	Octa4 Joins the iiNet Group Leading Darwin Internet Service Provider (ISP) Octa4 has joined forces with iiNet, WA's largest regional ISP. Octa4 Managing Director, Felino Molina said: "Joining the iiNet Group will, over a period of time, allow us to provide our customers with a wider range of products, faster links to the rest of the world and access to a 24 hour-day, seven-day-a-week help desk." iiNet's Managing Director Michael Malone agreed, saying Octa4 had a proven track record in the Northern Territory, where they had been providing customers with quality products and a high level of customer service for a substantial period of time. "By adding to the existing range of products and services currently offered by Octa4, we hope to raise service levels even further in the future," said Mr Malone. iiNet celebrates ten years as an ISP this year and is the #2 broadband ADSL provider in Australia. For more information on bliink availability in the Northern Territory go to: www.octa4.com.au		bliink now available nationally! The bliink ADSL range is now available to customers in South Australia, Tasmania, ACT and the Northern Territory. “The new Adelaide POP will allow bliink customers to enjoy the benefits of broadband including flat rate billing, faster downloads and an always-on Internet facility,” said Network Manager Roger Yerramsetti. The first bliink accounts were activated in Tasmania on June 23, following iiNet’s introduction of broadband services into New South Wales, Victoria and Queensland earlier this year. For more information about the availability of broadband in your local area simply click here. Changes to SFOA On 1 August, iiNet’s Standard Form of Agreement (SFOA) will undergo a number of changes. In accordance with the Telecommunications Act 1997, an overview of these changes was published in the Financial Review on Friday 11 July, 2003. You are welcome to review the Summary or the complete SFOA here		This month's gaming advice goes out to all you Counter Strike fans LISTEN CAREFULLY Learn the different weapon types by sound. This will help you identify the kind of fight you are walking into. It’s also helpful to turn up the volume when playing counter strike so that you can hear the footsteps of your enemy. CROUCHING AND WALKING Crouching down will help steady your weapon and lower your profile, thus making you a smaller target. It is useful to remember that walking is silent in Counter Strike. So even though crouching and moving at the same time is slow, its an excellent way of moving silently. TAKE COVER Hide behind crates and other nearby objects when you need to reload or protect yourself. However, it’s also worth remembering that some of the heavy weapons can shoot straight through certain walls etc.
	New iiNet Website Goes Live iiNet's new-look website is now officially live! Launched on 3rd July, the new website is easier for site visitors to navigate, and for the first time features a dedicated Broadband Zone. Incorporating customer suggested components including: Word of the day and Local photo, the site also boasts a customisable home page and national weather map. Webmaster Anna Kauffmann said the team at iiNet would continue to add new features to the site in the months ahead. "On the drawing board are further improvements to the navigation tools available in the support section, and a completely new iiNet product finder." You can view the new website here		Help iiNet Increase ADSL Coverage If your phone line is currently on a Remote Integrated Mulitplexer (RIM) you are unable to access broadband ADSL, as they are incompatible. However, a trial is now being run using MiniMuxs to deliver ADSL where RIM technology has been deployed. Therefore, if you live in any of the following suburbs and would like to try broadband ADSL at no charge, please register your interest in participating in the trial by emailing: corporate@iinet.net.au Amaroo, ACT Ngunnawal, ACT Nicholls, ACT Rouse Hill, NSW Bella Vista, NSW West Pennant Hills, NSW Annandale, QLD Kirwan, QLD Back to TOP		Tip of the Month If you receive an error message when logging onto the Internet, for example "Invalid Username/password - Access Denied" or "Error 691" there is usually a simple solution to this problem. * Both your username and password are case sensitive so make sure your CAPS lock key is off * If you have a dialup account your username is often the first part of your email address (everything before the @ symbol) * If you have a bliink broadband account your username is usually your complete email address (username@iinet.net.au) If you get this error when attempting to connect, retype checking your unique iiNet username and password and try again. This will solve the problem in most cases. If you have forgottenyour password, simply call the iiNet customer service team and we will have your password checked for you.
	Shell Server Lives Again! opera.iinet.net.au iiNet’s faithful ten-year-old server, has finally passed on to the great machine room in the sky. In recognition of the number of iiNet customers who found shell access useful, we are proud to announce our sponsorship of a community run server: shell.iinet.net.au Please note, although this is not an official iiNet service, we have donated the colocation facilities, hardware and bandwidth. If you would like more information or would like shell access enabled on your account email: support@shell.iinet.net.au
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To enter iiNet's August competitions simply email: competitions@iinet.net.au and write the name of the movie you wish to win tickets to see in the subject line, and answer this question: What year did Ray Johnstone become a customer of iiNet? For competition Terms and Conditions click: http://www.iinet.net.au/competition/comptandc.html Thanks to Luna Palace Cinema's we are giving ten lucky iiNet customers the chance to win a double pass to the preview screening of Buffalo Soldiers, on Saturday 9th August at 11:00am. Set in 1989 on a German American army base as the Berlin Wall is about to be hacked into souvenirs, Buffalo Soldiers is about a group of US soldiers under the uncanny Ray Elwood who steal, drink, fight and take and sell drugs on the black market. But with the arrival of the Sergeant everything changes. In the style of Joseph Heller’s black comedy Catch 22 and Kubrick’s Full Metal Jacket, Australian director Gregor Jordan, who brought us Two Hands, has created an outstanding American debut that is beautiful, foreboding, surreal and cool with an impressive cast headed by Joaquin Phoenix, Ed Harris, Scott Glenn and Anna Paquin. Our friends at Village Roadshow are giving iiNet customers the opportunity to win one of 25 double in season passes (valid nationally) to see Tony Martin's latest film BAD EGGS starring Mick Molloy, Bob Franklin and Judith Lucy. BAD EGGS is an elaborate comedy thriller that unfolds at a breakneck pace. When a freak accident involving a dead magistrate lands two undercover detectives on the front page of the local paper, Ben Kinnear and Mike Poddock are busted down to uniformed duties. But when the two discover a link between the accident and a shady casino boss they have been investigating, the duo decide they can no longer turn a blind eye to their colleagues corruption. Cinebuzz Greater Union is also offering iiNet customers the opportunity to take advantage of their great monthly movie specials simply by joining Cinebuzz. This month's Cinebuzz offer is an invitiation to see THE ITALIAN JOB for only $8. One very lucky movie goer who takes advantage of this offer will go into the draw to win a MINI Cooper for the weekend and overnight accomodation at Rydges Perth. Check out Cinebuzz at: www.greaterunion.com.au We also have ten double passes to give away from Greater Union, which can be used for the movie of your choice. Back to TOP