Technical Support Consultants - Casual

This is an excellent opportunity for someone looking for flexible work hours around study commitments

Westnet is one of Australia's leading Telecommunication Providers specialising in Broadband, Dialup, Hosting and Phone services for business and residential markets. Our strong focus on providing award-winning customer service has resulted in continued growth and expansion. We are looking for enthusiastic and experienced Customer Service professionals to join our Technical Support Team.

As a member of the Technical Support Team you will be responsible for:

• Providing quality phone support to our customers, answering their internet, ADSL, dial-up, phone and other queries; and
• Answering, logging , troubleshooting and escalating calls as appropriate;

As a casual employee your hours will vary between 4am - 1am Monday to Sunday.
You will be required to work a minimum 12 hours a week, with shifts varying in length from 4-8 hours.

To be successful in this role you should possess the following:

• Previous call centre/customer service experience 6 months plus;
• A good understanding of internet, ADSL and dial up;
• Technical skills and knowledge including – Microsoft Windows, TCP/IP, DSL technologies, Dial-Up, Modem, Internet mail, outlook express;
• Excellent troubleshooting skills;
• Excellent communication skills – written and verbal;
• Proficient typing skills;
• Flexible in working hours
• A passion for people.

As a Westnet employee you will enjoy:

• Regular ‘Cake Days’
• Free fruit
• Regular social events
• Many more unique employee benefits

To take advantage of this exciting opportunity, send your application including a cover letter addressing the job requirements to