Media Room
Number 1 ISP
Westnet is voted Australia’s Number 1 ISP for the second consecutive time - 17th ACNielsen Consult Australian Online Survey*
Once again, Westnet has been voted Australia’s number one Internet Service Provider in customer satisfaction.
According to the results of the prestigious 17th ACNielsen Consult Australian Online Survey, Westnet customers are the most satisfied broadband and dialup users in Australia. Earlier in 2004 Westnet was also voted number one ISP in Australia in customer satisfaction in the 16th ACNielsen Consult Australia Online Survey.
“We are pleased that this is the second consecutive time Westnet has been voted the number one ISP in overall customer satisfaction in Australia. This means that customers recognise and appreciate the effort that goes into the ongoing development of Westnet’s customer service” says Mr Peter Brown, Westnet Managing Director.
The survey showed that 99% of Westnet’s Broadband members were satisfied with their Internet service, with 59% being extremely satisfied. Furthermore, 90% of Dialup members expressed that they are satisfied with their Internet service, with 51% being extremely satisfied.
Westnet has grown at a remarkable rate in 2004 to over 86,000 members. The number of broadband customers more than tripled in 2004 to over 30,000 which makes Westnet 7th largest Broadband DSL provider in Australia.
Notwithstanding the growth the company experienced in 2004, it has been able not only to retain high levels of customer satisfaction but also to improve on them. “All 176 staff working at Westnet take customer service very seriously and uphold our motto that “Its service that sets us apart”” said Mr Brown.
The trend is set to continue in 2005. Westnet looks at further strengthening its position in the broadband market by maintaining its top value ADSL plans and tapping into new programs such as HiBIS and Broadband for Health.
“We think it’s important to continually develop services available to our customers. As part of this strategy we are always seeking out opportunities to offer our services to new markets. We see HiBIS and Broadband for Health as a good way to offer better value to Internet users in regional Australia and the medical market.“ said Mr Brown.
*“Westnet calculation based in part on data reported by ACNielsen through it’s Australian Internet User Survey of regular Internet users, July to December 2004, for the Australian residential ISP market. (Copyright © 2004, ACNielsen.)”
About Westnet
Westnet Internet Services provides Dialup and Broadband Internet solutions, hosting and domain registration services, and long distance telephony to over 86,000 members nationwide. It has an extensive network of over 1700 customer service agents Australia wide.
The recognition as Australia’s top Internet Service Provider in customer satisfaction is the latest in a string of accolades the ISP has received. Westnet also took top honours in overall customer satisfaction in Whirlpool’s Australian Online Survey 2003, which was conducted by the leading online Broadband community. Furthermore, the ISP was named first runner-up in ZDNet’s Australian IT Employer of the Year and its website, www.Westnet.com.au, is vying for the top spot in Global Reviews’ Customer Experience & Improvement ratings. Managing Director, Mr Brown, was also recently named the Ernst & Young, Young Entrepreneur of the Year in the Western Region in 2004.
About ACNielsen Consult
ACNielsen Consult is Australia’s leading Internet research and consulting company and provides research, analysis and market intelligence relating to the Internet economy throughout the Asia-Pacific region. The Australian Online Survey has been conducted by ACNielsen Consult every six months since June 1996. From more information please visit www.acnielsen.com.au.
About HiBIS (Higher Bandwidth Incentive Scheme)
HiBIS is a $107.8 million Australian Government initiative to encourage registered Internet Service Providers to supply broadband services to regional and rural areas at prices equal to that available in metropolitan areas.
About Broadband for Health
Broadband for Health is a $35 million Australian Government initiative to subsidise broadband services for general practices and ACCHS throughout Australia.
For further information please contact
Alex Chagoubatov
Marketing Team
Westnet Internet Services
Phone (08) 6263 6300
Mobile 0405 435 419
Fax (08) 6263 6366
Email
Web www.Westnet.com.au
Once again, Westnet has been voted Australia’s number one Internet Service Provider in customer satisfaction.
According to the results of the prestigious 17th ACNielsen Consult Australian Online Survey, Westnet customers are the most satisfied broadband and dialup users in Australia. Earlier in 2004 Westnet was also voted number one ISP in Australia in customer satisfaction in the 16th ACNielsen Consult Australia Online Survey.
“We are pleased that this is the second consecutive time Westnet has been voted the number one ISP in overall customer satisfaction in Australia. This means that customers recognise and appreciate the effort that goes into the ongoing development of Westnet’s customer service” says Mr Peter Brown, Westnet Managing Director.
The survey showed that 99% of Westnet’s Broadband members were satisfied with their Internet service, with 59% being extremely satisfied. Furthermore, 90% of Dialup members expressed that they are satisfied with their Internet service, with 51% being extremely satisfied.
Westnet has grown at a remarkable rate in 2004 to over 86,000 members. The number of broadband customers more than tripled in 2004 to over 30,000 which makes Westnet 7th largest Broadband DSL provider in Australia.
Notwithstanding the growth the company experienced in 2004, it has been able not only to retain high levels of customer satisfaction but also to improve on them. “All 176 staff working at Westnet take customer service very seriously and uphold our motto that “Its service that sets us apart”” said Mr Brown.
The trend is set to continue in 2005. Westnet looks at further strengthening its position in the broadband market by maintaining its top value ADSL plans and tapping into new programs such as HiBIS and Broadband for Health.
“We think it’s important to continually develop services available to our customers. As part of this strategy we are always seeking out opportunities to offer our services to new markets. We see HiBIS and Broadband for Health as a good way to offer better value to Internet users in regional Australia and the medical market.“ said Mr Brown.
*“Westnet calculation based in part on data reported by ACNielsen through it’s Australian Internet User Survey of regular Internet users, July to December 2004, for the Australian residential ISP market. (Copyright © 2004, ACNielsen.)”
About Westnet
Westnet Internet Services provides Dialup and Broadband Internet solutions, hosting and domain registration services, and long distance telephony to over 86,000 members nationwide. It has an extensive network of over 1700 customer service agents Australia wide.
The recognition as Australia’s top Internet Service Provider in customer satisfaction is the latest in a string of accolades the ISP has received. Westnet also took top honours in overall customer satisfaction in Whirlpool’s Australian Online Survey 2003, which was conducted by the leading online Broadband community. Furthermore, the ISP was named first runner-up in ZDNet’s Australian IT Employer of the Year and its website, www.Westnet.com.au, is vying for the top spot in Global Reviews’ Customer Experience & Improvement ratings. Managing Director, Mr Brown, was also recently named the Ernst & Young, Young Entrepreneur of the Year in the Western Region in 2004.
About ACNielsen Consult
ACNielsen Consult is Australia’s leading Internet research and consulting company and provides research, analysis and market intelligence relating to the Internet economy throughout the Asia-Pacific region. The Australian Online Survey has been conducted by ACNielsen Consult every six months since June 1996. From more information please visit www.acnielsen.com.au.
About HiBIS (Higher Bandwidth Incentive Scheme)
HiBIS is a $107.8 million Australian Government initiative to encourage registered Internet Service Providers to supply broadband services to regional and rural areas at prices equal to that available in metropolitan areas.
About Broadband for Health
Broadband for Health is a $35 million Australian Government initiative to subsidise broadband services for general practices and ACCHS throughout Australia.
For further information please contact
Alex Chagoubatov
Marketing Team
Westnet Internet Services
Phone (08) 6263 6300
Mobile 0405 435 419
Fax (08) 6263 6366
Web www.Westnet.com.au