Westnet was established in 1994 and today provides dialup, Broadband DSL, web hosting and phone services for both home and business users. No matter where you live, whether it be in rural or metropolitan Australia, Westnet can reach you with the options you need and the quality you want.

The keys to our successful growth are our reliable infrastructure and complete dedication to providing person-to-person customer service. Because of our commitment to customer satisfaction, Westnet has built strong relationships with our members which has helped us progress to become an industry leader in customer service.

"It's service that sets us apart!"

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Westnet strives to be the best telecommunications provider in Australia through its commitment to outstanding customer service and the provision of premium quality, competitive products.

At Westnet we are committed to providing exceptional customer service. This has been the key to our growth in a market where there is so much choice. Our members know that when they call us they will be assisted by friendly and helpful personnel. That's why we're one of the best telecommunications providers in Australia.

We topped the following surveys for customer satisfaction:

• Australian Broadband Survey 2003, 2004, 2005, 2006 & 2007;
• CHOICE ISP Survey 2007;
• 16th & 17th ACNielsen Consult Australian Online Survey 2004;
• Roy Morgan Single Source Telecommunications Monitor 2005 & 2006; and
• PC Authority Reliability & Service Awards 2007 - Best ISP

We were also received the following awards:

• Customer Service Institute of Australia's Australian Service Excellence Awards 2007 - Highly Commended in the Medium Business category
• Western Australian Information Technology and Telecommunications Award for Service Delivery & Training 2004

How do we do it?

Our company culture brings out the best in our highly qualified staff. We are customer focused and believe that working in a happy and productive work environment radiates through in our interactions with customers.

Teamwork within and between departments is our recipe to delivering superior customer service.

Our staff go the extra mile

Westnet customers are always greeted with the same level of attention and care as the first day they joined.

Here at Westnet we understand that the majority of people find technology complicated. With this in mind we make an effort to explain technical concepts in plain English.

We value and listen to our members' feedback.

We appreciate that all our members are unique, and in turn make a conscious effort to cater for a diverse range of needs from gamers to those who have never used the internet before.

Any feedback or suggestions you may have assists us with this goal and is much appreciated.

Westnet has been voted by Australian broadband users as the ISP with the best network reliability for 2004. - Australian Broadband Survey 2004

Westnet invests in robust, innovative, market leading technologies and equip staff with the tools and training they require to maintain an award-winning, top performing internet experience for our customers.

Westnet has over 212,000 telecommunications services activated nationwide, 50% of those are provided to members in WA. In 2007, Westnet implemented the Genesys and Virtual Hold Technology Contact Centre software, massively improving the organisation’s management of the volume of approximately 5,000 inbound calls 24 hours a day from its customers.

Genesys was selected for its ability to manage calls with that ‘human touch’ which sets Westnet apart. The system has helped maintain customer satisfaction at premium level as it allows members to leave a spoken word message in the call queue and retain their position in that queue for callback. The system also requires the first call back to be made by a staff member, further reinforcing outstanding person-to-person Westnet members are accustomed to. If that call cannot be answered, the system continues to call back, and as soon as the call back is successful, it is immediately allocated to a readily available staff member.

The implementation of this system saw Westnet the Winner of the Infrastructure category in the 2007 Western Australian Information Technology and Telecommunications Awards (WAITTA).

Westnet offers a range of well-priced internet solutions and great phone rates. We have never wanted to be a budget, no frills provider. Instead our competitive advantage rests on having the best value for money offerings in the market backed by cutting edge technology and award winning, free customer support available 364 days a year. Now that's a great deal!

Being Australian owned and operated means profits are not taken offshore. Therefore by choosing Westnet you are supporting Australian businesses and economy.

Westnet is proud of its contribution to many local community and charity organisations, events and causes. Westnet donates funds raised by staff to a nominated charity every week in addition to our sponsorship of community sporting bodies.

As part of our long term commitment to World Vision, Westnet currently sponsors over 120 children in 6 countries, consisting of Mozambique, Peru, Vietnam, Guatemala, Chile and Brazil. Westnet has pledged to help improve the lives of children in underprivileged and impoverished regions of the world.