Business Grade SHDSL
Business Grade SHDSL Pricing
Westnet SHDSL Features
Free Traffic within the Westnet Neighbourhood
All Premium Westnet Broadband ADSL customers have premium speed access to such resources as PIPE, VIX and WAIX.
More information on Free Traffic
More information on Free Traffic
Service Level Agreement
99.9% service availability target
1 hour fault response target
4 hour fault restoration target
Scheduled Outage Email Notifications
More information on the Service Level Agreement
1 hour fault response target
4 hour fault restoration target
Scheduled Outage Email Notifications
More information on the Service Level Agreement
Other Broadband Features
Email Protection Option
Award Winning Customer Service
7 Day Technical Support
Easy Account Administration
Global Roaming Dialup Option
Award Winning Customer Service
7 Day Technical Support
Easy Account Administration
Global Roaming Dialup Option
6 Free Email Addresses
20MB Web Space
No Idle Disconnection
Credit Card & Direct Debit
Free Express Backup
20MB Web Space
No Idle Disconnection
Credit Card & Direct Debit
Free Express Backup
Business Grade SHDSL Account Information
Business Grade SHDSL Accounts
- Premium Internet access 24/7.
- 12 month minimum term.
- Generous monthly download limits.
- $10/GB excess if you reach your download limit.
- Static IP address.
- All accounts must be paid by credit card or direct debit except where there is a prior written agreement with Westnet Management.
General Account Information
- Speeds are represented in downstream/upstream format, e.g. 256kbps/64kbps represents up to 256 kilobits per second (kbps) downstream / 64kbps upstream. The downstream/upstream speeds refer to the maximum speed capable; Westnet does not guarantee that these speeds will be achieved. The actual speed that will be achieved is likely to be less than the maximum speed capable because of dimensioning, overheads, and other technical reasons.
- Uploaded data (data sent to the Internet) will not be counted.
- For the purposes of calculating usage, 1GB = 1000 megabytes (MB).
- Unused download allowance cannot be rolled over into subsequent months.
- Downloaded data that begins in Peak Time and ends in Off-Peak Time, or vice versa, will be allocated into both periods proportionately.
- Speed changes within the same technology type (e.g. ADSL to ADSL or SHDSL to SHDSL) are free of charge.
- Plan changes and cancellations must be advised in writing to Westnet prior to the end of any billing period (calendar month) and will become effective as of the 1st of the following month.
- Customers have the option to use their DSL account on our dialup service; however, this will incur an excess charge of $1.10/hr. Please note that customers may use our dialup service free during an outage.
- Free Westnet Neighbourhood traffic within the customer's state.
Service and Connection Info
- If you cancel your DSL service within the contract period you will be required to pay out the monthly fee for the remainder of the contract. Should you relocate during the contract period, you will be required to pay for a new connection and the contract recommence.
- Suspension of an SHDSL account is not available.
- Please allow a minimum of 21 working days for service connection to be completed (unless otherwise notified). Connection time also depends on port availability.
- Each DSL account is only for use at the premises as indicated on this application. Each account is not transportable unless the customer is moving premises.
- Customers wishing to change their nominated DSL phone line or who transfer their DSL phone line to new premises, will incur a new set up fee. The new phone line is subject to DSL availability, service connection delay and port availability.
- The telephone line must be a direct line. Incompatible line services include Analogue NT1, Call Diversion Number Only, Customer Loop Metering, Easy Call Multiple Number, Homezip, InContact, MessageBank Virtual, OnRamp (ISDN), Ported Number, Satellite Services and Siteline.