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Westnet Legal Stuff
For easy reference, we've put all our agreements, policies, processes and contract information in one place.
Customer Relationship Agreement (summary version)
This is the agreement between you and Westnet. It contains everything you need to know about our plans, general terms, service descriptions and a pricing schedule.
General Equipment Warranty
The General Equipment Warranty contains terms and conditions relating warranty claims for hardware purchased through Westnet. The document also contains information relating to Early Life Failure or Warranty claims for Mobile Handsets.
- Mass Disruptions Information
Westnet is committed to delivering the best service possible, however there are some circumstances beyond our control. These circumstances may change how the Customer Service Guarantee is applies. This document explains those circumstances in more detail.
Acceptable Use Policy
To ensure the enjoyment and availability of our service to all customers, we have a 'Acceptable Use Policy' to make sure everyone gets a fair go. We have designed our products to be generous, but we do not want those generous terms abused. this doument describes what might be considered excessive or unreasonable use.
A copy of a stat dec is required in instances where a closure or change to an account needs to be made by a person other than the legal lessee of the service.
Westnet operates under strict privacy guidelines outlined by the Federal Government's Privacy Act.