Westnet Legal Stuff

For easy reference, we've put all our agreements, policies, processes and contract information in one place.

  • Customer Relationship Agreement (summary version)
    This is the agreement between you and Westnet. It contains everything you need to know about our plans, general terms, service descriptions and a pricing schedule.
  • Customer Service Guarantee
    The Customer Service Guarantee describes the minimum performance standard when provisioning or repairing a fixed line telephone service.
  • Mass Disruptions Information
    Westnet is committed to delivering the best service possible, however there are some circumstances beyond our control. These circumstances may change how the Customer Service Guarantee is applies. This document explains those circumstances in more detail.
  • Acceptable Use Policy
    To ensure the enjoyment and availability of our service to all customers, we have a 'Acceptable Use Policy' to make sure everyone gets a fair go. We have designed our products to be generous, but we do not want those generous terms abused. this doument describes what might be considered excessive or unreasonable use.
  • Statutory Declaration
    A copy of a stat dec is required in instances where a closure or change to an account needs to be made by a person other than the legal lessee of the service.
  • Privacy policy
    Westnet operates under strict privacy guidelines outlined by the Federal Government's Privacy Act.
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