Westnet Mobile terms, fees & guarantees

Westnet's reliability and service quality is backed by our Customer Relationship Agreement.
This page contains a quick summary of the terms, fees and guarantees that come with your Westnet mobile service. If you have any questions, please don't hesitate to contact Westnet Support on 1300 786 068.

Mobile charges

Once-off upfront cost of SIM card
$25
Flagfall - connection cost of calls made from your mobile
35c
National calls - includes any landline or mobile within Australia
90c/min
Calls to 13/1300/1800 numbers
90c/min
Billing increment
30 sec
Voicemail retrieval
90c/min
SMS text message (anywhere in Australia)
25c
International SMS text message
35c
MMS message (anywhere in Australia)
50c
International MMS
75c
Directory assistance (1223)
50c per call
Excess data - 3G downloads & uploads above your monthly allowance
20c/MB
International call rates
 
International roaming rates
 

Plan terms

Covered by included call value

Standard national voice calls, standard national and international SMS and MMS, calls to 1300/13/1800, Voicemail and national diversions. Please note international SMS and MMS refers to messages sent from Australia to international numbers, not international roaming.

Not covered by included call value

International Voice including calls to fixed lines or GSM mobiles that switch/divert or re-route overseas, International Diversions, International Video, International Roaming, International Video Calling, 124 YES (937), national video calls, Optus Zoo Browsing, Optus Zoo Downloads, Content Packs (unless specified in promotions), Mobile Internet usage, TrueLocal usage, Directory Assistance, SurePage, Premium Calls/SMS/MMS, VOIP services and usage, and 19XX services.

If you exceed the included cap value in any one billing period, standard rates of your plan will apply.

Covered by mobile internet data value

National data usage.

Not covered by mobile internet data value

Data used while roaming internationally. If you access such services, you will be charged at prevailing rates.

Included cap value expires at the end of the billing month and cannot be rolled over. Please note that video calling, data services and MMS are only available on compatible handsets.

Massive 150GB social media allowance

Includes eBay, Facebook, LinkedIn, Foursquare, Twitter and MySpace. Covers access from anywhere within Australia.

A fair use policy applies.

Fair use policy

We've partnered with Optus to deliver the Westnet Mobile service. This requires the Westnet Mobile service to be subject to the Optus Fair Use Policy. Your use of this service means that you also agree to the Optus Fair Use Policy.

sign up now