Sales: 13 19 60 Support: 1300 786 068 Billing: 1300 855 006
Moving house? Building a new home? Need an extra phone line? Westnet can arrange reconnection of existing lines or connection of brand new lines into residential and business properties.
Connection times depend on the line that’s currently available in the property and whether any work is required by a technician. New connections take about a week depending on your location.
The table below is a guide to the charges which apply with telephone line connections.
Connection Charge |
|||||
| First Service | Additional Services¹ | ||||
| In-place Line Connection | $59 | $59 | |||
|---|---|---|---|---|---|
| If there is currently a telephone line in the property/premise and the line has a dial tone, an in-place connection is probably required. This normally takes 2 - 4 working days. Please note that this will generally exclude brand new houses or apartments² . | |||||
| Telephone Line Connection with Technician Visit | $125 | $75.50 | |||
| If there is a socket and line at the property/premises but no dialtone on the line then a technician may be required to complete the connection. This normally takes 5 – 7 working days.³ | |||||
| New Line Connection | $299 | $179 | |||
| When there is no previous line coming into the property/premise then a New Line Connection is required. If an additional line is required into a premises that has an existing line, this charge also applies. This normally takes 5 – 7 working days. | |||||
| ¹ connected at same premises and time. |
| ² Sometimes new properties are fitted with a phone line that is connected to the telephone network and therefore has a dial tone. In this case, a New Line Connection fee (see above) will generally apply as the first occupant to activate a new phone line (whether it has dial tone or not) will always pay the New Line Connection fee. |
| ³ cost may vary depending on whether or not a physical connection needs to be established at the premises. |
Prices include GST.
Please note that this information is a guide only. Pricing and lead times will depend on your location and specific situation. To find out which option applies to you, please call Westnet on 13 19 60.
Additional Features
The following additional features are available to add to this plan. For more information including prices please visit the additional features page.