Media & Communications

Media contact

Phone: (08) 9214 2210
media@westnet.com.au

Westnet wins 'National Medium Business of the Year' at customer service awards

Thursday 30 October 2008

Westnet has been once again recognised for its exceptional customer service standards, this time when compared to any same-size company in any Australian industry.

Westnet took out the title of ‘National Medium Business of the Year' at the 2008 Customer Service Institute of Australia's (CSIA's) Australian Service Excellence Awards, on Wednesday 29th October.  The award is significant as it illustrates Westnet's customer service difference – when compared with any industry.

Held at the National Gallery of Victoria, the CSIA's Gala Dinner saw Westnet, one of WA's leading internet service providers, rise above strong competition from such competitors such as TransdevTSL Brisbane Ferries to take home the highly coveted national award. Virgin Blue, Nokia, Mission Australia and BUPA were amongst the notable brands winning other awards on the night.  This accomplishment leads from Westnet's win in the state ‘WA Medium Business of the Year' awards earlier this month.

Each year, the CSIA Awards aim to showcase the highest standards of customer service achievements in Australia, recognising exceptional customer service across all industries. Previous winners of the Medium Business category include the BT Financial Group, Wotif.com, Menzies Hotel group and Pacific Internet.

"Westnet have always been highly regarded for their customer service standards within the telecommunications industry, but to be recognised across all industries on a national level is a remarkable feat," says Westnet's Chief Operating Officer, Eric Cain.

"Our staff are dedicated to bringing Westnet's resolute customer service ethos to our members, with our success as a business being a true reflection of our staff's dedication and focus on the customer.  Thank you to all our staff who worked so hard to get us here," says Cain.

Westnet achieved the runners up position in the same category in the 2007 CSIA awards.

For further information on the CSIA Awards visit www.csia.com.au.  

Westnet products, services and details on awards can be viewed at:
www.westnet.com.au

About Westnet

  • Westnet is a Western Australian-based internet service provider (ISP), owned 100% by iiNet, with a business model driven by customer service
  • 70% of Westnet's 450 total staff occupy customer facing roles
  • Westnet currently serves approximately 225,000 members
  • Westnet has been named 'Best Broadband ISP' by PC Authority Magazine for 3 years running
  • Westnet was recently rated best Australian ISP for customer service for the 7th year running in Whirlpool's 2009 Australian Broadband User Survey.

For further information please contact:

Dan Scott
Marketing Manager
Phone: (08) 9218 2600
Mobile: 0415 240 970
Email: dan.scott@staff.westnet.com.au
Web: www.westnet.com.au

sign up now