To contact Westnet, select the most appropriate team from the list below. Please call 13 19 60 or email Westnet Sales for all sales enquiries.

Sales:
Chat with Sales
13 19 60

Support:
Chat with Support
1300 786 068

Business Solutions:
1300 786 006

Accounts:
Chat with Accounts
1300 855 006

Locked Bag 16
Cloisters Square,
WA 6850

Complaints process

Agent locator

Sales - Services for your home    
Live Chat Chat with Sales    
Phone: 13 19 60    
Fax: 1300 554 160    
Email: Westnet Sales    
Mon to Fri:
Sat to Sun:
8am-11pm AEST
8.30am-8pm AEST
Technical Support    
Live Chat Chat with Support    
Phone: 1300 786 068    
Email: Westnet Support    
Mon to Sun: 24/7
Contact our Technical Support Team for assistance with your service, or find the answers in MyHelp, our user-friendly online support manual. If you are busy and require phone assistance, we can arrange for our team to call you back at a more convenient time.
Business Sales    
Phone: 1300 786 006    
Fax: 1300 554 160    
Email: Business Solutions    
Mon to Fri:
Sat to Sun:
8am-8pm AEST
Closed
Business Solutions    
Phone: 1300 786 006    
Fax: 1300 554 160    
Email: Business Solutions    
Mon to Fri:
Sat to Sun:
8am-9pm AEST
9am-5.30pm AEST
Domains & Hosting    
Phone: 1300 137 480    
Fax: 1300 554 160    
Email: Westnet Hosting    
Mon to Fri:
Sat to Sun:
8am-8pm AEST
8.30am-5pm AEST
Applications - Broadband & phone application tracking  
Live Chat: Chat with Applications    
Phone: 1300 887 387    
Fax: 1300 554 160    
Email: Westnet Sales    
Mon to Fri:
Sat to Sun:
8am-8pm AEST
8am-6pm AEST
Accounts    
Live Chat: Chat with Accounts    
Phone: 1300 855 006    
Fax: 1300 554 160    
Email: Accounts    
Mon to Fri:
Sat to Sun:
9am-9.30pm AEST
9am-6pm AEST
If you have an enquiry relating to your Westnet account or service, contact our Accounts Team. Or you can manage and make changes to your service by logging into MyAccount.
Head Office  
Postal Address: Locked Bag 16
Cloisters Square, WA 6850
ABN: 50 086 416 908

Complaints Process

Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options. Learn about our escalation process


Calling Westnet if you have a hearing or speech impairment

If you have a hearing or speech impairment, you can call us via the National Relay Service:

TTY users:

Call 13 36 77, dial 0, then ask for 13 19 60

Speak and Listen users:

Call 1300 555 727 then ask for 13 19 60

Internet relay users:

Visit the NRS website and enter 13 19 60