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Modem terms, fees & guarantees

The fine print, the legible fine print.

Broadband hardware terms, fees & guarantees

All Westnet services are bound by our Customer Relationship Agreement (CRA). This page offers a quick summary of some of the terms and fees that come with your broadband hardware (Budii Lite®, NetComm NB16WV-02). If you have any questions, please check out the CRA or call us on 13 19 60.

Some important terms

  • All broadband hardware rentals remain the property of Westnet and must be returned upon cancellation or non-return fees will apply.
  • Equipment and service requirements for use of the broadband hardware are set out in our Customer Relationship Agreement. For example, to use a modem, you will need an active ADSL2/Naked DSL broadband or fibre service, a power connection and outlet and a computer, laptop, tablet, smart phone or other device capable of browsing.

Critical Information Summaries

Purchase and Rental options

Broadband hardware is available

  • for purchase outright;
  • for purchase together with one of our ADSL2/Naked DSL or fibre services for a minimum contract period of 24 months; or
  • for rent together with one of our ADSL2/Naked DSL or fibre services for a minimum contract period of 24 months.

If you purchase or rent broadband hardware together with one of our ADSL2/Naked DSL or fibre services and you terminate your ADSL2/Naked DSL or fibre service before the expiry of the 24 month minimum contract period, you will be required to pay back the leaving costs reasonably incurred by Westnet set out in the following table.

Contract cancellation
within 6 months 7 - 12 months 13 - 18 months 19 -24 months
$200 $150 $100 $50

If you rent broadband hardware, the hardware will remain our property and you will be required to return the rental hardware to us if you terminate your broadband or fibre service or cease paying the applicable monthly rental fee.

If you do not return the rental hardware as required, you will be charged a non-return fee as set out in the following table. We will review the non-return fees periodically.

Non-return fees
Budii Lite® $139
NetComm NB16WV-02 $109

Warranty

The following warranty periods apply to the broadband hardware. Further terms and conditions about warranty claims are set out in our General Equipment Warranty

Purchase Rent
24 month warranty for purchased items for as long as you rent the broadband hardware from us

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