Download speeds

NBN12

A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.
Basic Typical evening speed 7PM-11PM: 9.6Mbps

NBN50

A top choice for bigger households and internet enthusiasts. Browse, download, watch and play with ease across multiple devices. Standard Plus Typical evening speed 7PM-11PM: 46.0Mbps

NBN100

Got the need for speed? This is our fastest option and is sure to impress. If you work/study from home or have a household full of gamers and media-buffs, this will be right up your alley.
Premium Typical evening speed 7PM-11PM: 78.5Mbps

Factors that may affect your NBN™ connection speed

NBN™ Infrastructure
For example, the length and quality of copper cabling used in NBN™ FTTN/FTTB has a significant impact on performance.
Coexistence period
NBN™ FTTN/FTTB services are typically limited during the period they must share the same copper line as legacy non-NBN™ services.
Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables.
WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here.
Number of connected devices
When too many devices share the same bandwidth, data flow is limited
Network Congestion
For example, when speeds slow during peak traffic in the evenings.
Which content is being accessed
There may be insufficient server capacity or other issues affecting a specific website or online game.

* NBN™ Speeds: FTTN, FTTC & FTTB speeds to be confirmed when active. Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Westnet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. Learn more about NBN™ speeds.

How to Connect the NBN™ Connection Device

To setup your new NBN™ FTTC service, you'll simply connect the NBN™ Connection Device to your iiNet WiFi modem.

< Go back

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Reseller Note:

Hello {{resellerUsername}},
Any sale you make will be associated with you.

You are selecting a new product and plan for the relocation of your {{oldPlanName}} service at {{oldAddress}}.

You are upgrading your {{oldPlanName}} service at {{oldAddress}}.

NBN™ Plans

We’re proud to be a national leader in customer service with a commitment to delivering great value, fast broadband internet with options to suit every family's needs. With our Westnet NBN™ plans offering unlimited downloads at an affordable price, there’s no time like today to switch providers. Scroll down to find out more about our plans and pricing.

Loading plans...
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1. Check availability

Already {{bob.a_brand}} customer? You can complete your order in {{bob.toolbox}}.

2. Select contract length

24 month contract ({{ contractCost(24) | currency }} activation fee)
Optional included Wi-Fi modem.
No lock-in contract ({{ contractCost(0) | currency }} activation fee)

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{{ plan.typicalEveningSpeed }}Mbps

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Typical evening speed*

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Unlimited Data

Fetch Entertainment Offer

  • Fetch Set Top Box
  • Access the latest TV shows & Movie Blockbusters
  • 30 pre-selected movies each month
  • Stream from Netflix, Stan subscriptions, YouTube and Catch Up TV straight to your big screen

(Optional offer on 24 month plan)
{{plan.recurringCost | currency}} /mth
{{plan | planQuota}}
(Peak + Offpeak)
{{minTotalCostPerGb | currency}} per GB
Unlimited Data
{{ (isProductSelected(plan) || isVariantSelected(plan)) ? "Selected Plan" : "Select Plan" }}

†Additional $59.99 setup fee applies for optional Fetch Entertainment Bundle. *NBN™ Speeds: FTTN, FTTC & FTTB speeds to be confirmed when active. Actual speeds may vary due to various factors. Learn more about NBN™ speeds.

4. Add a call pack?

{{callpack.displayName}}

Top 20 Destination flags

Local & Standard National Calls

Includes all your calls to standard Australian landlines.

or

Local, National & Mobile Call Pack

Includes all your calls to standard Australian landlines and mobiles.

Mobile Call Pack

Includes all your calls to standard Australian mobiles.

5. Include Fetch?

for the first 24 months

Set top box

Easy watch apps

30 movies each month*

Fetch Mini setup $59.99. *30 pre-selected movies each month. Fetch requires min speed of 3Mbps. Subscriptions required for Netflix and Stan.

Choose your TV Channel Packs

Your choice of TV Channel Packs

{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Disney JuniorDisney ChannelDisney XDNickelodeonNick JrCartoon NetworkZooMooBoomerangCBeebiesBabyTV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
E! EntertainmentESPNESPN 2Comedy CentralMTV Music TelevisionMTV MusicMTV DanceSpikeStyleeGG NetworkEdgeFashion TV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
TLCUniversal ChannelSyfyBBC UKTVBBC FirstTVH!tsMTV Classic13th Street111 very funnyC Music Channel
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Discovery ChannelNational Geographic ChannelNat Geo WildHGTVBBC KnowledgeBBC LivingFood NetworkTravel ChannelBBC World NewsCNNCNBCAl Jazeera EnglishFrance 24euronewsNDTV 24X7Channel NewsAsiaCGTNBloomberg Television

Add all channels

Ultimate channel pack - $20 /mth

{{beinSports.displayName}}

Get beIN SPORTS on Fetch. Be it the English Championship, League 1 & League 2, the Italian Series A, German Bundesliga, Capital One Cup, Scottish Football, UEFA Europa League, England Internationals, African Cup of Nations Qualifiers, RBS Six Nations, European Champions Cup or the European Challenge Cup, beIN SPORTS has it covered.

Enjoy your favourite news, dramas, music, movies, food, lifestyle and spiritual shows in your language with no satellite dish required.

&tvBindassET NowNews18RishteySony MAXTimes NowUTV MoviesZee PunjabiZee TVColorsStar PlusARY DigitalLife OKSETSABSahara OnePTC PunjabiZee CinemaStar GoldMTV IndiaNDTV 24X7NDTV IndiaNDTV Good TimesGeo NewsGeo EntertainmentZingHum TV
VivaTVGMA News TV InternationalAksyon TVKapatid TV5GMA Life TVGMA Pinoy TVAudio – DZBBAudio – DWLS
TVB JadeTVB NewsTVB Entertainment NewsSony OneKBS World
CCTV-NewsCCTV OperaCCTV EntertainmentChina Movie ChannelBeijing TVTVSJSBC InternationalHunan TV WorldFujian Straits TVChina Yellow River TVZhejiang TVAnhui TVChongqing TVChina Tianjin TVSichuan TVGuangxiTaishan TVXiamen StarShenzhen TV
KMTVArirangKBS WorldONE SingaporeChannel M
For an additional $150:

Record up to 585 hours of SD TV

Record up to 6 shows at once

Series Tag to record every episode

Set recordings remotely via the fetch mobile app

Fetch Mighty

{{ signupAction != 'Relocation' ? '6' : '5' }}. Do you need a modem?

{{ modem.displayName }}(only on a 24 month contract)

More info on included WiFi modem.

$10 delivery fee applies

No thanks, I have my own modem

Not sure if your modem will work?

To keep things simple, we recommend our Included WiFi Modem or TG789 Broadband Gateway, which will support your NBN™ broadband and included Netphone service.

Most standard broadband modems do not support all types of NBN™ broadband. If you wish to use your own modem, please check with the manufacturer to make sure it can support your NBN™ service.

To use Netphone, your modem must be VoIP compatible. If your modem doesn't support VoIP, you'll need to purchase an additional device called an Analogue Telephone Adaptor (ATA) in order to use your Netphone service.

Not all VoIP compatible modems will support your included Netphone service.

Learn more about Westnet modems and how they work with the NBN.

You’ll need one of our modems to support the type of Westnet NBN™ broadband and Netphone available in your area.

We’ve already selected a compatible option above for you, but you can choose a 24 month contract to receive this modem for $0 upfront. $10 delivery fee applies.

Some NBN™ applications (including all NBN™ HFC & FTTC) require you to purchase an $89 modem, supplied by us, in order to receive your service (discounted to $0 on a 24 month contract). This requirement is confirmed in your signup cart.

NBN™ Connection Device

You'll need a WiFi modem supplied by us and an NBNCo NBN™ Connection Device to get online. We'll ship both of these devices to your nominated delivery address ASAP. Once they arrive, just follow the included setup guides to plug them in and get online.
Learn more

Your address should already have an NBN™ Connection Device (typically connected to a wall socket in your home). If you have confirmed this device is not present, please select 'I don't have one' and we’ll ship a new one along with your WiFi modem.
Learn more

Included

at no extra cost

{{ signupAction != 'Relocation' ? '7' : '6' }}. Sign up now

Hello {{csrUsername}},
This signup will be made through NOVUS.

New Development charge applies if your premises is identified by nbn™ as being within the site boundary of a new development.

All Westnet Residential NBN Fibre and NBN Wireless plans come with

20 email addresses

Complimentary email protection

against virus & spam threats

No excess quota usage charges

We simply shape all excess use

24/7 customer service

Support when you need it most

Contract flexibility

Change between plans at any time

NBN™ Download speeds

Download speeds

NBN12

A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.
Basic Typical evening speed 7PM-11PM: 9.6Mbps

NBN50

A top choice for bigger households and internet enthusiasts. Browse, download, watch and play with ease across multiple devices. Standard Plus Typical evening speed 7PM-11PM: 46.0Mbps

NBN100

Got the need for speed? This is our fastest option and is sure to impress. If you work/study from home or have a household full of gamers and media-buffs, this will be right up your alley.
Premium Typical evening speed 7PM-11PM: 78.5Mbps

Factors that may affect your NBN™ connection speed

NBN™ Infrastructure
For example, the length and quality of copper cabling used in NBN™ FTTN/FTTB has a significant impact on performance.
Coexistence period
NBN™ FTTN/FTTB services are typically limited during the period they must share the same copper line as legacy non-NBN™ services.
Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables.
WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here.
Number of connected devices
When too many devices share the same bandwidth, data flow is limited
Network Congestion
For example, when speeds slow during peak traffic in the evenings.
Which content is being accessed
There may be insufficient server capacity or other issues affecting a specific website or online game.

* NBN™ Speeds: FTTN, FTTC & FTTB speeds to be confirmed when active. Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Westnet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. Learn more about NBN™ speeds.

NBN™ Phone Call Rates & Info

NBN Plan NBN 500 NBN12 NBN Unlimited NBN12 NBN Unlimited NBN50 Incl LN Calls NBN Unlimited NBN100
Call Pack Selection + Mobile Call Pack + Local & Std National Call Pack + Local, National & Mobile Call Pack
Local & Standard National calls
15c/call
untimed
15c/call
untimed
Included Included 15c/call
untimed
Included Included
Standard Australian Mobile calls
(per 30 second block)
29c/min
29c/min
29c/min
Included 29c/min
29c/min
Included
1300 and 13 numbers
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
International calls
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
View international call rates

All NBN Plans listed above have access to International Call Pack for $10 per month. This includes calls to landlines in our top 20 international destinations.

Download the NBN™ Phone Critical Information Summary


NBN™ Phone works just like a normal phone, using your internet connection to make and receive calls. Today, we use Netphone (VoIP) for all NBN™ Phone services.

Netphone

To get Netphone up and running in your home, you'll need:

A phone handset
Netphone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem.
Which means you also need...

A VoIP enabled broadband modem
Time for a shameless plug: we recommend using our available modems because they're easy to set up and play well with NBN™. Unless you use...

a VoIP adapter (ATA)
If you're not ready for a VoIP-enabled modem, an ATA device will let you plug in your phone handset for Netphone calls.

You may require an Westnet-provided modem to support the type of Westnet NBN™ phone and broadband available in your area. This requirement is confirmed in your signup cart

Fibre Phone

Fibre Phone was provided as a substitute for Netphone to some of our NBN™ Fibre (FTTP) customers. This product is no longer available to residential customers as of August 2017.

To use Fibre Phone, plug a standard phone handset into the UNI-V1 port on your NBN™ Connection Box.

Learn more about NBN™ Phone.

NBN™ Data packs

So you've gone a bit crazy on the old downloads. Don't sweat it, we've all been there - just pick up an Westnet Data Pack to replenish your monthly broadband quota. It's a bit of extra quota added to your Peak, Off-Peak or Anytime allowance for full-speed access when you want it. Available through MyAccount . And we promise not to tell anyone. Honest.

$10

provides 10GB
extra usage

$15

provides 20GB
extra usage

$30

provides 50GB
extra usage

$50

provides 100GB
extra usage

$80

provides 200GB
extra usage

Learn more about our data packs.

NBN™ Plans Terms Summary

  • Our activation fee of $79.95 applies to standard NBN™ service connections unless otherwise specified. Non-standard or additional installations may incur charges payable by you - NBN™ (or Westnet where applicable) will advise you of any applicable charges.
  • When you sign up for a 24-month contract;
    • your activation fee is waived – saving $79.95
    • you can elect to receive a new WiFi modem for $0. A $10 delivery fee applies.
  • You may switch between our NBN™ plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of lesser value.
  • New development fee of $300 may apply for each new connection within a New Development Location. For more information click here.
  • Both uploads and downloads count towards your monthly quota.
  • If you exceed your monthly NBN™ quota, your download and upload speeds are shaped to 256/256kbps for the remainder of your billing month. Unlimited plans do not have a quota limit.
  • The installation of NBN™ FTTN, FTTC or FTTB will disconnect the current copper-line telecommunications service that is connected to your premises if you have elected to transition your existing copper-line
    • For FTTN & FTTB this will occur outside of your premises during your installation
    • For FTTC this will occur when your NBN™ service is activated, which typically occurs when your NBN™ Connection Box is connected (and working) by either you or an NBN™ Installer
  • Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the NBN™ (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is NBN™ compatible.
  • Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.
  • Your NBN™ service does not include a battery backup. This means your household will be unable to access any internet and telephony services provided by nbn™ during a power outage. This includes making calls to emergency service numbers like 000. Please ensure you have alternate ways of making calls, such as a mobile phone.
  • Once the NBN™ roll out has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises. Any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected. Westnet Cable services in Geelong, Mildura and Ballarat are not subject to this disconnection.
  • NBN™ Phone is a VoIP service that is offered with your NBN™ plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem. NBN™ Fibre (FTTP) may include Fibre Phone instead of Netphone, which does not require a VoIP-compatible modem to operate.
  • For calls on NBN™ Phone;
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.
  • You are required to waive your rights under the Customer Service Guarantee to be supplied an NBN™ Phone service.
  • You may be required to purchase an Westnet-provided modem to be supplied with an Westnet NBN™ service. This requirement is confirmed in your signup cart.

For more information, please refer to our terms, fees & guarantees.