How do I get connected to the NBN™?
Our coverage map is automatically updated with the latest information available from NBN Co. If you've checked your address and the results advised say that your address is ready to get NBN™ broadband, congratulations!
All you'll need to do is pick out an NBN™ plan and sign up online, or give one of our friendly NBN™ experts a call on
13 19 60 . If it turns out you need a technician to visit and install some NBN™ equipment, don't worry - we'll help organise this for you.
Can I keep my existing telephone number to use on the NBN™?
In most cases, we can bring your existing telephone number over to the NBN™ network. Just call our friendly Sales Team on 13 19 60 to discuss the matter further.
Alternatively, you can specify that you'd like to keep your telephone number when you sign up online. We'll keep you updated on the progress of your number transfer.
I have existing broadband/phone services. How can I upgrade to NBN™?
Typically your address can be upgraded to NBN™ broadband with little to no downtime. More often than not you can continue to use your existing services until your new NBN™ equipment has been installed and your service has been activated. In the meantime, you should check to make sure that your current modem will be compatible with your new NBN™ broadband service. Learn more.
Upgrading is simple, just sign up online or call our expert Sales Team on 13 19 60 to get started. If you're already with
Westnet, you can select "Upgrade to NBN" in My Products > Broadband in
Remember: Moving to NBN™ broadband will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.
I'm renting, what do I have to do to get connected to NBN™?
Prior to any installation work taking place at the premises, you'll need to secure permission from your property manager or landlord. If they have any questions, just point them to this FAQ.
I already have NBN™. How do I switch my NBN™ provider to Westnet?
If you already have an active NBN™ service connected at your address and you've applied to switch to a
Westnet NBN™ plan, please call us on 1300 455 806 between 8AM-8PM (AEST), Monday to Friday, to arrange a Service Transfer. Once lodged, Service Transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.
If you do not own the active NBN™ service connected at your address (i.e. you've just moved in and the previous tenant has left their services connected) then please see Connecting Outstanding FAQ instead.
How long does it take to get connected to NBN™?
Typically, NBN™ connections are completed within 2-20 business days - this varies depending on whether or not you've already had your NBN™ equipment installed as well as NBN™ technician availability.
Activations may occur sooner if NBN™ has previously been connected at your address.
What happens when NBN™ is installed?
If an NBN™ technician is required to visit your premises to install any required equipment or complete your NBN™ connection, we'll be in touch to book a suitable appointment with you. An installation is typically not required if NBN™ has been previously connected at your address.
The type of equipment you'll receive depends on the type of NBN™ being connected. Give our Connecting to the NBN™ article a read for more information.
A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.
Factors that may affect your NBN™ connection speed
For example, the length and quality of copper cabling used in NBN™ FTTN/FTTC/FTTB has a significant impact on performance.
NBN™ FTTN/FTTB /FTTC services are typically limited during the period they must share the same copper line as legacy non-NBN™ services.
||Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables.
||WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here.
||Number of connected devices
When too many devices share the same bandwidth, data flow is limited
For example, when speeds slow during peak traffic in the evenings.
||Which content is being accessed
There may be insufficient server capacity or other issues affecting a specific website or online game.
* NBN™ Speeds: FTTN, FTTC & FTTB speeds to be confirmed when active. Typical Evening Speed is 9.9Mbps, measured between 7pm and 11pm, except for Fixed Wireless which has Basic Typical Evening Speeds. NBN12 indicates the underlying speed tier that your NBN plan is on and represents the maximum possible speed that is available outside the busy period of 7pm-11pm. Find out more about NBN™ speeds
Do I need equipment installed by NBN™?
If necessary, an NBN™ technician will complete a standard installation of the required NBN™ equipment at no cost to you. Please note that fees may be incurred for non-standard installations as determined by NBN Co. The technician will be able to advise these fees if this is the case.
Check out Connecting to the NBN™ for more details about the different types of equipment used with the different types of NBN™ services.
Will my current modem/router work with NBN™ broadband?
If you have NBN™ FTTP, FTTB or FTTN, then you may be able to use the modem/router that you already own. We suggest that you check with its manufacturer to see if it is capable of supporting NBN™ broadband and VoIP (Voice over IP) services. For FTTN or FTTB your modem will also need to be VDSL2 compatible. Learn more.
Please note: You may be required to purchase a
Westnet modem to be used with your
Westnet NBN™ service. This requirement will be confirmed on-screen or over the phone when you sign up with us.
Modems are typically included or discounted if you take up a 24-month
Westnet NBN™ contract. If you're getting a modem/router supplied by us, you can rest assured that it will be fully compatible with the type of NBN™ service you're receiving.
Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the NBN™ network?
Many types of devices that are normally connected to phone lines (such as medical alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the NBN™ network, however please contact the service provider or device manufacturer to make sure - you may need to order a specific type of phone service on the NBN™ network in order for these services to continue working.
Westnet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.
- We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website.
What is the New Development Fee?
Effective 1 April 2016, the $300 New Development Fee (NDF) is charged for all NBN™ broadband connections in the following circumstances:
The first connection at a premises in a newly developed area i.e. a suburb with no pre-existing telecommunications infrastructure.
- The first connection(s) at a premises in an establish area in the rare instance that a developer has increased the number of dwellings on the same plot of land e.g. demolished a single house and built a block of units.
- Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased.
Westnet, we pass on the full $300 NDF charge as billed by our wholesaler, NBN Co. These charges are clearly visible when applying for a service – they are also included in any Critical Information Summary for NBN™ broadband plans sold after 1 April 2016, and the Pricing Schedule of our Customer Relationship Agreement.
Can I change my NBN™ plan after I've signed up?
You sure can! Whether you have a no lock-in contract or a 24 month contract you may switch between our NBN™ plans at any time without incurring contract break fees. A plan change fee of $29 may apply if you change to a plan of lesser value.
If you wish to change your NBN™ plan, check out our Changing your broadband plan in MyAccount guide or simply call us on 13 19 60.
The National Broadband Network (NBN™) refers to the fixed line, fixed wireless and satellite infrastructure being rolled out by NBN Co to replace the existing broadband infrastructure with a faster and more reliable broadband service.
These speed ranges are based on information provided by nbn™. Actual Speeds could be slower and may differ due to various factors. Find out more about NBN™ speeds
The different flavours of the NBN™
Fibre optic cable will lead all the way to your premises, terminating at your NBN™ Utility Box on an outside wall.
Fibre optic cable connects to the building’s Main Distribution Frame (MDF), typically in the basement. From there, the MDF will connect to the wall socket in your unit via the building’s internal copper cabling.
Fibre optic cable connects to a node (a cabinet in your street or a street nearby). Copper cabling connects from the node to a wall socket in your premises (for some premises the copper passes through a Main Distribution Frame).
Fibre optic cables connect to a small node close to your premises and existing copper cables deliver broadband to an NBN™ FTTC Connection Device in your premises.
Coaxial cables deliver broadband to an NBN™ HFC Connection Device in your premises.
An antenna is installed on your roof that delivers broadband from a dedicated NBN™ Wireless tower in your area.
Check out how NBN™ is delivered.