Netphone includes the following standard features:
- Calling Line ID Blocking
- Call Barring
- Call Forwarding Always, Busy, Selective and No Answer
- Call Waiting
- Do Not Disturb*
- 3-Way Call
- Call Return*
- Voice Mail*
The following optional features may also be added at an additional monthly cost:
*Feature is not available on Netphone when supplied with NBN™ HFC.
- Music on Hold*
- Sequential Ring*
- Simultaneous Ring*
What is Netphone?
Netphone is a VoIP service. VoIP stands for ‘Voice over Internet Protocol’ – basically, it’s a phone service that transmits your voice over your internet connection.
How do I set up Netphone?
Once your Netphone service has been activated, you’ll need to configure the service in your modem. For full instructions, see
Setting up VoIP.
Will Netphone work if my internet connection is down?
No. If the internet connection is down, you won’t be able to make or receive calls using your Netphone service.
If I move house, can I keep my Netphone number?
Netphone numbers are attached to geographical zones, so unfortunately we cannot guarantee that you will be able to keep the same Netphone number if you move house.
Can my phone service be listed in the White Pages?
By default, Netphone services are not listed. You can list your number by following the steps in
Note: We are unable to list your Netphone number when supplied with NBN™ HFC