NBN™ Infrastructure
For example, the length and quality of copper cabling used in NBN™ FTTN/FTTB has a significant impact on performance.
Coexistence period
NBN™ FTTN/FTTB services are typically limited during the period they must share the same copper line as legacy non-NBN™ services.
Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables.
WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here.
Number of connected devices
When too many devices share the same bandwidth, data flow is limited
Network Congestion
For example, when speeds slow during peak traffic in the evenings.
Which content is being accessed
There may be insufficient server capacity or other issues affecting a specific website or online game.
NBN™ speeds explained
We've made a short video explaining NBN™ speeds
Watch the video

* NBN™ Speeds: Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Westnet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. This plan has download speeds between 5Mbps and 12Mbps and upload speeds of 1Mbps.

NBN™ Speeds Explained

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Exclusive Seniors Card Plan

Westnet knows customer service. Our exclusive offer for Australian Seniors Card holders gives you fast internet on the NBN™ with a phone service that includes local and national calls, all at an affordable price. Switch providers today to get easy NBN™ with Westnet; we can give you the quality service you need without breaking your budget.

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1. Check availability

Already {{bob.a_brand}} customer? You can complete your order in {{bob.toolbox}}.

2. About your plan

50GB Data
Between 5Mbps and 12Mbps*

Ideal if you’re a small household
with one or two devices connected.

Learn more

Includes Local and standard National calls

$39.99
/month
Min charge $969.76
Your exclusive Seniors Card plan
comes with these extras

24/7 customer service
Support when you need it most

Included WiFi Modem

Complimentary email protection against virus and spam threats

No excess quota usage charges
We simply shape all excess use

20 email addresses and 1GB of included webspace

Additional once off $300 nbn™ New Development charge applies if your premises is identified by nbn™ as being within the site boundary of a new development.

* NBN™ Speeds: Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Westnet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. This plan has an upload speed of 1Mbps.

^ Included calls subject to Acceptable Use Policy.

Factors that may affect your NBN™ connection speed

NBN™ Infrastructure
For example, the length and quality of copper cabling used in NBN™ FTTN/FTTB has a significant impact on performance.
Coexistence period
NBN™ FTTN/FTTB services are typically limited during the period they must share the same copper line as legacy non-NBN™ services.
Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables.
WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here.
Number of connected devices
When too many devices share the same bandwidth, data flow is limited
Network Congestion
For example, when speeds slow during peak traffic in the evenings.
Which content is being accessed
There may be insufficient server capacity or other issues affecting a specific website or online game.
NBN™ speeds explained
We've made a short video explaining NBN™ speeds
Watch the video

* NBN™ Speeds: Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Westnet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. This plan has download speeds between 5Mbps and 12Mbps and upload speeds of 1Mbps.

NBN™ Speeds Explained

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Call Rates & Info

NBN Seniors Card Plan
Local callsStandard National callsStandard Australian Mobile calls1300 and 13 numbersInternational calls
Included Included29c/min
(per 30 second block)
30c untimedFrom 5c/min

View international call rates

Download the Netphone Critical Information Summary
Learn more about NBN™ Netphone.


Netphone uses VoIP (Voice over IP) technology and works just like a normal phone. To get your Netphone up and running, you'll need in your home:

A phone handset
Netphone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem.
Which means you also need...

A VoIP enabled broadband modem
Time for a shameless plug: we recommend using our available modems because they're easy to set up and play well with NBN™. Unless you use...

A VoIP adapter (ATA)
If you're not ready for a VoIP-enabled modem, an ATA device will let you plug in your phone handset for Netphone calls.

You may require a Westnet-provided modem to support the type of Westnet NBN™ Netphone available in your area.

Terms Summary

  • This plan is only available on a 24 month contract. It includes a new WiFi modem. A $10 delivery fee applies.
  • Both uploads and downloads count towards your monthly quota.
  • If you have a monthly data quota and you exceed it, your download and upload speeds are shaped to 256/256kbps for the remainder of your billing month.
  • You may switch between our NBN™ plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of equal or lesser value.
  • As of 1st April 2016, nbn™ introduced a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.
  • Once the NBN™ roll out has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises and any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected. Westnet Cable services in Geelong, Mildura and Ballarat are not subject to this disconnection.
  • The installation of NBN™ FTTN or FTTB may disconnect the current copper-line telecommunications service that is connected to your premises.
  • Please be aware any existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the NBN™ (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is NBN™ compatible.
  • Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™ You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.
  • For calls on Netphone:
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.

For more information, please refer to our terms, fees & guarantees.