Hello {{csrUsername}},
Any iiStore sale you make will be associated with you.
Hello {{resellerUsername}},
Any sale you make will be associated with you.
You are selecting a new product and plan for the relocation of your {{oldPlanName}} service at {{oldAddress}}.
You are upgrading your {{oldPlanName}} service at {{oldAddress}}.
Westnet Broadband
Not ready for NBN yet? No worries! Westnet's wide range of broadband plans can get your home connected to reliable, fast internet without busting your budget. Our range includes ADSL2+ and Naked DSL delivered over our very own high speed network. No matter how you're getting online, you can rest assured that we'll take care of you with our industry-leading customer service. When the time comes, we can also help you switch over to the NBN the easy way.
1. Check availability
2. Select contract length
Renting? Our 24 month plans are renter friendly. Find out why.
Renting?
Save money by choosing a 24 month plan
Save on activation fees and get an AC Wifi modem.
Need to move house during your contract? No worries! Just start a new 24 month contract at your new place and there’ll be:
- No contract break fees for the contract at your old address
- No broadband activation fees at your new address, either!
Westnet offers the full suite of NBN™ technology in addition to ADSL2+, Naked DSL and our high speed Ultra Broadband networks. That means you can rent in confidence knowing that your Westnet broadband can move with you.
Optional included Wi-Fi modem.
Activation fee waived.
3. Select a plan
{{plan.callCopyTwo}}
Fetch Entertainment Offer
- Fetch Set Top Box
- Access the latest TV shows & Movie Blockbusters
- 30 pre-selected movies each month
- Stream from Netflix, Stan subscriptions, YouTube and Catch Up TV straight to your big screen
(Optional offer on 24 month plan†)
{{plan.callCopyTwo}}
Fetch Entertainment Offer
- Fetch Set Top Box
- Access the latest TV shows & Movie Blockbusters
- 30 pre-selected movies each month
- Stream from Netflix, Stan subscriptions, YouTube and Catch Up TV straight to your big screen
(Optional offer on 24 month plan†)
†Additional $59.99 setup fee applies for optional Fetch Entertainment Bundle.
NBN™ Ready
NBN™ ready plans are also available as an NBN™ plan, but may need an NBN™ compatible modem. When the NBN™ comes to your area, we'll send you an invite to upgrade your service to NBN™ broadband on a 24 month contract, including an NBN™ compatible WiFi modem at no additional cost!
4. Add a call pack?
{{callpack.displayName}}
5. Include Fetch?
$59.99 setup fee applies
Set top box
Easy watch apps
30 movies each month*
*30 pre-selected movies each month. Fetch requires min speed of 3Mbps. Subscriptions required for Netflix and Stan.
Choose your TV Channel Packs
Your choice of TV Channel Packs
Add all channels
{{beinSports.displayName}}
Sports fans, your world just got bigger! Enjoy premium football coverage including the Serie A, LaLiga, Bundesliga, League 1 and more; plus the best of the WTA Tour, Davis Cup and Fed Tour as well as international test rugby LIVE across beIN SPORTS 1, 2 & 3.
Enjoy your favourite news, dramas, music, movies, food, lifestyle and spiritual shows in your language with no satellite dish required.
For an additional $340:
Record up to 585 hours of SD TV
Record up to 6 shows at once
Series Tag to record every episode
Set recordings remotely via the fetch mobile app
{{ signupAction != 'Relocation' ? '6' : '5' }}. Do you need a modem?
More info on included WiFi modem.
No thanks, I have my own modem
We always recommend our Included WiFi modem, which is easy to setup and works with Fetch & Netphone.
If you have a modem that you've used to connect to ADSL2+ Broadband previously though, there's a good chance you'll still be able to use that device to get online.
It's best to consult the manual for your current modem, check online, or even call us, as there may be some limitations with your device, for example;
- May be locked to your previous provider
- May not be capable of ADSL2+ speeds
- Not compatible with other products like Netphone & Fetch
{{ signupAction != 'Relocation' ? '7' : '6' }}. Sign up now
All Westnet Residential Broadband plans come with
10 email addresses
1GB webspace
Complimentary email protection
against virus & spam threats
No excess quota usage charges
We simply shape all excess use
24/7 customer service
Support when you need it most
Contract flexibility
Change between plans at any time
Phone FAQs
What's the deal with Netphone (VOIP)?
Netphone is included with all of our Naked DSL plans. Netphone uses VoIP (Voice over Internet Protocol) technology which lets you make and receive phone calls through your broadband connection. It works just like a normal phone, except you save money with lower call rates and included features. To use Netphone, just connect a handset to your VoIP-enabled modem (to make things easy, all of our modems are compatible with VoIP).
Get more information about Netphone.
What are the benefits of home phone line rental?
Available on above ADSL2+ plans. Don't pay for line rental with another provider - bring your existing phone number to Westnet and enjoy the benefits! Our Home Phone plan offers a simple, hassle-free service with great call rates, plus line rental is included with Westnet ADSL2+ Broadband at no extra cost.
Get more information about Home Phone.
Call Rates
| Netphone and Home Phone call rates | ||
| Naked DSL | ||
| 500GB & Unlimited | Unlimited with included calls | |
| Calls to other Netphone numbers | Included | Included |
| Local and standard National calls | 15c untimed | Included |
| Standard Australian Mobile calls | 29c/min (per 30 second block) 29c/min (per 30 second block) | Included |
| International calls |
Rates vary by country. From 5c/min View Netphone international rates |
|
| 1300 and 13 numbers | 30c per call untimed | |
| ADSL2+ | ||
| ADSL2+ 500GB & Unlimited | ADSL2+ Unlimited with included calls | |
| Calls to other Netphone numbers | 20c per call untimed | Included |
| Local and standard National calls |
17c/min + 44c flagfall Max $1.98 for first 2 hours, charged per sec |
Included |
| Standard Australian Mobile calls |
37c/min + 44c flagfall Max $2.48 for first 20 mins (per 30 second block) |
Included |
| International calls |
Max $1.98 for first 30 mins to selected 20 countries (landlines only) Rates vary by country + 44c flagfall View Home Phone international rates |
|
| 1300 and 13 numbers | 40c per call untimed | |
Included quota
Both uploads and downloads count towards your monthly quota.
Exceed your monthly data limit? No worries, we’ll simply shape your download & upload speeds to 256/256kbps. You can even add a Data Pack, or simply upgrade to an unlimited plan at any time for added peace of mind.
Data packs
So you've gone a bit crazy on the old downloads. Don't sweat it, we've all been there - just pick up an Westnet Data Pack to replenish your monthly broadband quota. It's a bit of extra quota added to your Peak, Off-Peak or Anytime allowance for full-speed access when you want it. Available through MyAccount . And we promise not to tell anyone. Honest.
$10
provides 10GB
extra usage
$15
provides 20GB
extra usage
$30
provides 50GB
extra usage
$50
provides 100GB
extra usage
$80
provides 200GB
extra usage
First time buying broadband?
To get your broadband up and running, you'll need in your home:
An active phone lineAn active phone landline so your broadband hardware can connect to the internet. Home Phone line rental is included with all of our ADSL2+ plans. If you do not have an active phone landline, then Westnet can arrange for one to be connected. Connection costs apply - please refer to our Home Phone terms, fees and guarantees. An active phone line is not required for the installation of a Naked DSL service. |
|
Broadband modemThis is the box that connects you to the internet, via your phone line. We recommend our $0 WiFi modem (for plans on a 24 month contract) because it's easy to set up and works with Fetch and Netphone. |
|
A VOiP phone handset for NetphoneTo use your included Netphone VoIP service, all you'll need is a standard phone to plug into your VoIP-enabled broadband modem. If you don't have a VoIP enabled modem, you'll just need a VoIP adapter (ATA) to connect between your handset and modem. |
|
Line filterThis little gadget plugs into your wall to keep your phone and modem signals separate so the internet doesn't drop out when you make phone calls. We'll send you one of these with any modem you purchase from us with a DSL service. |
Fees
| Setup fees | ||||
| Naked DSL | ADSL2+ | |||
Standard setupThis is our once-off setup fee to get you connected. |
$99.95 | $79.95 | ||
Discounted setupWhen you take Naked DSL on a 24 month contract, you get a discount on your setup fee.
|
$79.95 | $0 | ||
Additional MailboxesIf you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our AntiSpam and AntiVirus protection. |
$25/year | |||
Plan change feeA plan change fee applies when you switch to a broadband plan of lesser value. (We'll cover this fee if you are switching to a higher plan.) |
$29 | |||
Contract Terms
All plans are available on either a no contract or 24-month term, which comes with added setup and hardware discounts.
If you end your contract early, the following break fees apply. These fees cover the costs reasonably incurred by Westnet when the contract commenced.
| Plans | 0-6 months | 7-12 months | 13-18 months | 19-24 months |
|---|---|---|---|---|
| Naked DSL, ADSL2+ | $300 | $225 | $150 | $100 |
Fair contract guarantee
When you sign up to a contract term, you commit to retain your Broadband service for the set period.
However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of lesser value.
Customer Service Guarantee waiver applies to Home Phone when bundled with DSL.
Terms Summary
All Westnet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 60.
- Our standard setup fee of $79.95 applies to all plans unless otherwise specified.
- Sign up to any of our ADSL2+ plans for 24 months and get your activation fee waived - saving $79.95.
- We'll also give you a new WiFi modem for $0 (or you can purchase one of our other modems at a discounted rate) when you sign up on a 24-month contract. A $10 delivery fee applies.
- You'll need an active phone service for your broadband connection. Home Phone line rental comes included in your monthly plan price.
- Both uploads and downloads count towards your monthly quota.
- If you have a monthly data quota and you exceed it, your download and upload speeds are shaped to 256/256 kbps for the remainder of your billing month
- Our ADSL2+ Broadband plans give you ADSL2+ speeds, which means you'll get broadband access as fast as your connection can handle subject to environmental factors like physical line quality, weather conditions, your broadband hardware and the distance from your home to your telephone exchange.
- You may switch between our broadband plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of lesser value.
- We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
- Home Phone and Call Packs are subject to our Acceptable Use Policy
- If you are connecting a new line please note that we are unable to confirm DSL eligibility until your new phone service is connected. In the event that your chosen broadband service is not available then we will contact you to discuss your options. Any costs such as phone line connection fees, line rental and usage charges will still apply for the duration of the newly connected phone service.
- Our standard setup fee of $99.95 applies to all plans unless otherwise specified.
- When you sign up for a 24-month contract, setup charges are discounted to $79.95.
- Naked DSL gives you ADSL2+ speeds, which means you'll get broadband access as fast as your connection can handle subject to environmental factors like physical line quality, weather conditions, your broadband hardware and the distance from your home to your telephone exchange.
- Both uploads and downloads count towards your monthly quota.
- If you have a monthly data quota and you exceed it, your download and upload speeds are shaped to 256/256kbps for the remainder of your billing month.
- You may switch between Naked DSL plans at any time without incurring contract break fees. A $29 plan change fee applies when switching to a plan of lesser value.
- We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
- Netphone is a VoIP service included with every Naked DSL plan. To use it, you will require a phone handset and VoIP-compatible modem. Included call value is subject to our acceptable use policy.
- Timed calls on Netphone are charged per second. Calls to Australian mobile numbers are charged per 30 second block.
- This service is provided on the basis that you waive your Customer Service Guarantee (CSG) in relation to the Netphone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.