Westnet Legal Stuff
For easy reference, we've put all our agreements, policies, processes and contract information in one place.
Customer Relationship Agreement
Our CRA contains all the terms & conditions between Westnet and its customers; everything you need to know about our plans, general terms, service descriptions and pricing schedule.
- Warranty and Refunds: a guide for consumers and businesses
Westnet Provides the legal 2 year statutory warranty with all hardware.
- Mass Disruptions Information
Westnet is committed to delivering the best service possible, however there are some circumstances beyond our control. These circumstances may change how the Customer Service Guarantee is applies. This document explains those circumstances in more detail.
A copy of a stat dec is required in instances where a closure or change to an account needs to be made by a person other than the legal lessee of the service.
Data Retention Policy
Westnet takes your privacy seriously and we will only retain customer data in line with legitimate law enforcement, billing, and customer service obligations.
Westnet operates under strict privacy guidelines outlined by the Federal Government's Privacy Act.
Old Customer Relationship Agreement (summary version)
This version of the CRA was phased out on the 17th of November 2013. For the current CRA please click here.