Terms, fees & guarantees

All Westnet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.

Mobile charges

Once-off upfront cost of SIM card$10.00
Flagfall - connection cost of calls made from your mobile35c
National calls - includes any landline or mobile within Australia90c/min
Calls to 1300 and 13 numbers90c/min
Billing increment - how often we calculate the charges60 sec
Voicemail retrieval90c/min
SMS text message to anywhere in Australia25c
SMS text message to anywhere outside Australia35c
MMS message to anywhere in Australia50c
MMS message to anywhere outside Australia75c
1223 Directory Assistance50c
Excess mobile data - downloads & uploads beyond your monthly allowance$10/GB
International call rates
International roaming rates

Preferred overseas networks (20% discount on roaming charges)

Zone Preferred networks
1CTM (Macau)
2SingTel (Singapore), Taiwan Mobile (Taiwan), Maxis (Malaysia), AIS (Thailand)
3HKCSL (Hong Kong), SK Telecom (South Korea), Orange (UK), T-Mobile (UK)
4Telkomsel (Indonesia), Globe (Philippines)
5AirTel Bharti (India)

Included value coverage

Included standard call and messaging value covers:
  • Standard National Voice and Video calls
  • Standard SMS and MMS messages to numbers within Australia and overseas
  • Calls to 1300 and 13 numbers
  • Voicemail and National Diversions
Included standard call and messaging value does not cover:
  • International Voice calls to fixed lines or GSM mobiles that switch/divert or re-route overseas
  • International Diversions
  • International Roaming
  • International Video Calling
  • 124 YES (937), TrueLocal usage and Directory Assistance
  • Content packs (unless specified in promotions)
  • Mobile Internet Usage
  • VoIP services and usage
  • Premium calls/SMS/MMS and 19XX services
Included international call value covers:
  • Standard International Calls to landlines and mobiles
Included international call value does not cover:
  • International Roaming
  • International Video Calling
  • International SMS or MMS

Call value usage is calculated at standard rates. The standard rates of your plan still apply if you exceed the included value in any one billing period.

Mobile internet data value covers:
  • National data usage
Mobile internet data value does not cover:
  • Data used while roaming internationally - prevailing rates apply for this service. More information can be found on the International Roaming page.

Fair use policy

We've partnered with Optus to deliver the mobile service, which requires coverage under the Optus Fair Use Policy. Your use of the Westnet mobile service means you also agree to the Optus Fair Use Policy.