Terms, fees & guarantees

All Westnet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.

Mobile charges

Once-off upfront cost of SIM card $10.00
Flagfall - connection cost of calls made from your mobile 35c
National calls - includes any landline or mobile within Australia 90c/min
Calls to 1300 and 13 numbers 90c/min
Billing increment - how often we calculate the charges 60 sec
Voicemail retrieval 90c/min
SMS text message to anywhere in Australia 25c
SMS text message to anywhere outside Australia 35c
MMS message to anywhere in Australia 50c
MMS message to anywhere outside Australia 75c
1223 Directory Assistance 50c
Excess mobile data - downloads & uploads beyond your monthly allowance $10/GB
International call rates
International roaming rates


Included value coverage

All for use in Australia
Included standard call and SMS value covers:
  • Standard calls to Australian landlines and mobiles
  • Standard SMS messages to Australian mobiles within Australia
  • Calls to 1300 and 13 numbers
  • Voicemail and National Diversions
  • Standard calls to International landlines and mobiles ($15 and $19.99 plans only)
  • Standard SMS messages to International mobiles ($15 and $19.99 plans only)
Included standard call and SMS value does not cover:
  • International Voice calls to fixed lines or GSM mobiles that switch/divert or re-route overseas
  • Standard calls to International landlines and mobiles ($24.99, $29.99 and $37.99 plans only)
  • Standard SMS messages to International mobiles ($24.99, $29.99 and $37.99 plans only)
  • International Diversions
  • International Roaming
  • International Video Calling
  • 124 YES (937), TrueLocal usage and Directory Assistance
  • Content packs (unless specified in promotions)
  • Mobile Internet Usage
  • VoIP services and usage
  • MMS messages to Australian and International numbers
  • Premium calls/SMS/MMS and 19XX services
Included international call value covers:
  • Standard calls to International landlines and mobiles
Included international call value does not cover:
  • International Roaming
  • International Video Calling
  • International SMS or MMS

Call value usage is calculated at standard rates. The standard rates of your plan still apply if you exceed the included value in any one billing period.

Mobile internet data value covers:
  • National data usage
Mobile internet data value does not cover:
  • Data used while roaming internationally - prevailing rates apply for this service. More information can be found on the International Roaming page.

Fair use policy

We've partnered with Optus to deliver the mobile service, which requires coverage under the Optus Fair Use Policy. Your use of the Westnet mobile service means you also agree to the Optus Fair Use Policy.