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Talk Forever.
Talk Often.

Home Phone and Call Packs, for total peace of mind.

e.g. 502 Hay St, SUBIACO WA 6008

Frequently asked questions

This article will answer some frequently asked questions about Home Phone.

Select one of the links below to jump to a query:

What do I need to apply for Home Phone?

You must have a Westnet broadband or dialup internet service in order to get Westnet Home Phone.

What are the call rates with Home Phone?

See the Critical Information Summary available here.

How do I apply for Home Phone?

  • When you apply online for a Westnet broadband or dialup service, you’ll be given the option to apply for a new phone number or to switch the provider of your existing phone number to iiNet.
  • If there is not an existing phone line in place at your address, you may need to pay additional costs for a new phone line installation.
  • Existing broadband or dialup customers can apply for Home Phone at any time in MyAccount.
  • Alternatively, please call our Sales team on 13 19 60.

How long does it take to set up Home Phone?

We work with our wholesaler to meet the connection timeframes set out in the Customer Service Guarantee Standard. These timeframes are typically between 2-5 working days.

Will I need to call my current provider before I make the switch to Westnet?

Not usually. If you have an optional service on your phone line that won’t work with Westnet Home Phone, you’ll need to contact your current phone provider to get them removed before you switch to Westnet.

Which optional services won’t work on Westnet Home Phone?

The following services are not supported by Westnet Home Phone:

  • ATM products
  • Payphone
  • ISDN products
  • On-ramp products
  • Austpac
  • Data Access
  • Digital Data
  • Inbound
  • Frame Relay
  • Megalink
  • Mega pop
  • PAPL
  • SMS Direct Connect
  • Voice Link
  • Centel Services
  • Spectrum/Centrex group

Does Westnet absorb the charges for some optional phone features?

Some phone providers absorb charges for certain features, such as MessageBank and Silent Number. Westnet does not absorb these charges, so if you switch your phone provider to Westnet you will find these features invoiced on your monthly bill.

Can I upgrade from Home Phone to Business Phone?

You may upgrade to Business Phone if you have an Australian Business Number (ABN). Just give our Business Team a call on 1300 786 006.

Call us now: 13 19 60

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