Westnet - service sets us apart

Sales: 13 19 60 Support & billing: 1300 786 068

Login to Westnet

Need help?

Are you a Westnet agent?

Login here.

Ajax actions in progress

Talk Forever.
Talk Often.

Home Phone and Call Packs, for total peace of mind.

Frequently asked questions

This article will answer some frequently asked questions about Home Phone.

Select one of the links below to jump to a query:

You must have a Westnet broadband or dialup internet service in order to get Westnet Home Phone.

See the Critical Information Summary available here.

  • When you apply online for a Westnet broadband or dialup service, you’ll be given the option to apply for a new phone number or to switch the provider of your existing phone number to iiNet.
  • If there is not an existing phone line in place at your address, you may need to pay additional costs for a new phone line installation.
  • Existing broadband or dialup customers can apply for Home Phone at any time in MyAccount.
  • Alternatively, please call our Sales team on 13 19 60.

We work with our wholesaler to meet the connection timeframes set out in the Customer Service Guarantee Standard. These timeframes are typically between 2-5 working days.

Not usually. If you have an optional service on your phone line that won’t work with Westnet Home Phone, you’ll need to contact your current phone provider to get them removed before you switch to Westnet.

The following services are not supported by Westnet Home Phone:

  • ATM products
  • Payphone
  • ISDN products
  • On-ramp products
  • Austpac
  • Data Access
  • Digital Data
  • Inbound
  • Frame Relay
  • Megalink
  • Mega pop
  • PAPL
  • SMS Direct Connect
  • Voice Link
  • Centel Services
  • Spectrum/Centrex group

Some phone providers absorb charges for certain features, such as MessageBank and Silent Number. Westnet does not absorb these charges, so if you switch your phone provider to Westnet you will find these features invoiced on your monthly bill.

Call us now: 13 19 60

New Customers

Enter your address to see if this product is available in your area.

Already a Westnet customer?

Log into MyAccount below to add this product to your account.

New Customers

New Customers

Click below to sign up.

Already a Customer

Already a Westnet customer?

Log into MyAccount to add this product
to your account.

Checking your address

We're checking if this product is available at your address.
This process may take several minutes.

Your address: | Change