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Talk Forever.
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Home Phone and Call Packs, for total peace of mind.

e.g. 502 Hay St, SUBIACO WA 6008
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Frequently asked questions

This article will answer some frequently asked questions about Home Phone.

Select one of the links below to jump to a query:

You must have a Westnet broadband or dialup internet service in order to get Westnet Home Phone.

See the Critical Information Summary available here.

  • When you apply online for a Westnet broadband or dialup service, you’ll be given the option to apply for a new phone number or to switch the provider of your existing phone number to iiNet.
  • If there is not an existing phone line in place at your address, you may need to pay additional costs for a new phone line installation.
  • Existing broadband or dialup customers can apply for Home Phone at any time in MyAccount.
  • Alternatively, please call our Sales team on 13 19 60.

We work with our wholesaler to meet the connection timeframes set out in the Customer Service Guarantee Standard. These timeframes are typically between 2-5 working days.

Not usually. If you have an optional service on your phone line that won’t work with Westnet Home Phone, you’ll need to contact your current phone provider to get them removed before you switch to Westnet.

The following services are not supported by Westnet Home Phone:

  • ATM products
  • Payphone
  • ISDN products
  • On-ramp products
  • Austpac
  • Data Access
  • Digital Data
  • Inbound
  • Frame Relay
  • Megalink
  • Mega pop
  • PAPL
  • SMS Direct Connect
  • Voice Link
  • Centel Services
  • Spectrum/Centrex group

Some phone providers absorb charges for certain features, such as MessageBank and Silent Number. Westnet does not absorb these charges, so if you switch your phone provider to Westnet you will find these features invoiced on your monthly bill.

You may upgrade to Business Phone if you have an Australian Business Number (ABN). Just give our Business Team a call on 1300 786 006.

Call us now: 13 19 60

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