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Netphone

Netphone terms, fees & guarantees

All Westnet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 60.

Terms summary

  • We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
  • Timed international calls are charged per second.
  • Calls to mobile numbers are charged per 30 second block.
  • Included calls are subject to the Acceptable Use Policy.
  • Netphone is provided on the basis that you waive your >Customer Service Guarantee (CSG). You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
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