Are you a Westnet agent? 
What is Business Voice?
We’re living in the future and, while the hoverboard’s still a dream, telephone systems have come along leaps and bounds.
Traditional systems have someone calling and someone receiving. That’s about it.
Our Business Voice systems deliver better productivity, lower costs and plenty of 'ooh's and 'aah's.
View features and pricingWhy Business Voice?
Reduce your phone bill.
Included local and national calls, predictable costs.Feature rich solution.
Productivity goes up. Lost opportunities go down.Scales with your business.
Total flexibility. Easy to manage. Quick to deploy.Award winning support.
Focus on what you do best. Let us look after your phone.HD Voice Handset
Included feature rich handsets with HD voice.
Watch the video to find out how Business Voice can help your business.
Is Business Voice suitable
for you?
Let us do the hard work for you. Send us one of your phone bills below and we’ll look over it, do a comparison and give you a call to let you know how much you could be saving.
Please be aware there are a few requirements for you to be eligible for the Business Voice service.
Upload an existing billThe Plans
| Plan | Basic | Standard | Manager | Reception |
|---|---|---|---|---|
| Handset Business Voice only supports Westnet provided handsets |
Polycom IP 335 Handset Included |
Polycom IP 550 Handset Included |
Polycom IP 670 Handset Included |
Polycom IP 670 Handset & Console |
| Monthly Cost($) inc GST/seat |
$3995 | $5495 | $6995 | $9495 |
| Contract Term | 24 months | 24 months | 24 months | 24 months |
| Total Minimum Cost | $958.80 | $1,318.80 | $1,678.80 | $2,278.80 |
| Call Rates | All Plans |
|---|---|
| Local & national calls | Included |
| Calls to mobiles | 15c per min |
| International calls | From 5c per min |
| 13/1300 calls | 30c Untimed |
| Flag fall | No Flag fall |
| Features | Basic | Standard | Manager | Reception | |
|---|---|---|---|---|---|
| Voicemail to email | Voice messages are emailed to your preferred address as a .wav file attachment. If available, the caller's name and number are also included in the email subject line. |
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| Call transfer | Transfer a connected call to a third party or extension. |
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| 3-way calling | Make a three-way call with two other parties, so everyone can communicate with one another. |
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| Hunt Group | Hunt Group lets certain users handle incoming calls to an assigned Hunt Group phone number. Choose from any of the following "hunt" schemes, each ringing in a specified manner:
Group administrators can also establish a No Answer Policy to redirect calls to the next available agent if unanswered for a specific number of rings. If all idle phones are visited without answering, the call can be forwarded to an external number or given Temporarily Unavailable treatment (triggering voicemail). |
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| Auto Attendant | Auto Attendant is your automated receptionist, answering calls and providing a personalized message with options for connecting to the operator, dialing by name/extension, or connecting to up to nine extensions (like 1 = Marketing, 2 = Sales, and so on). |
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| Music on hold | Music on hold lets you choose from a selection of audio files to play to customers. This service can be used in conjunction with call hold and call park. |
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| Simultaneous ring | Simultaneous Ring means multiple phones ring at once when calls are made to the BroadWorks phone number, with the first phone answered taking the call. For example, calls to a desk phone could also ring a mobile phone in case the user is away from the desk. |
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| Do not disturb | Set a station as unavailable so incoming calls are given a busy treatment. Activate and deactivate the service by dialling a feature access code or configuring the service via online. |
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| Speed dial | Dial single digit codes to call up to eight different numbers, such as frequently-dialled numbers or long strings of digits that are hard to remember. |
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| Call park | Hold a call and retrieve it from another station within a group. |
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| Call pick-up | Answer any ringing line within a pick-up group. To pick up a ringing call, dial the Call Pickup access code. If more than one line in the pick-up group is ringing, the call that's been ringing the longest is answered. |
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| Call forward selective | Hand pick which calls are redirected to another destination. Determine which calls are forwarded and their forwarding address based on caller ID, day of the week or time of day. |
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| N-way calling | Add any number of parties to a call, up to a 15 including the original caller, similar to the Three-Way Calling feature. |
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| Push-to-talk | This intercom service lets users dial an access code followed by the called party's extension to request the station answer automatically. |
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| Busy lamp field | Receive the call state information on all users. |
- HD Voice
- Line Rental
- Phone No (DID)
- Phone Rental
- Free setup
All plans include
Important things you need to know about Business Voice
The Business Voice service must be used in conjunction with the Westnet provided handset. The Business Voice handset requires direct Ethernet cabling to each phone. The service also requires a fixed broadband connection.
Don’t worry if you’re unsure one of our dedicated business solutions members can help you out on 1300 786 006.