To contact Westnet, select the most appropriate team from the list below. Please call 13 19 60 or email Westnet Sales for all sales enquiries.

Holiday Opening Hours (24 Dec - 1 Jan) - All times in EST

Sales

24 Dec (8:30am-8pm)
25 Dec Closed
26-28 Dec (8:30am-8pm)
29-30 Dec (8:30am-8pm)
31 Dec (8:30am-8pm)
1 Jan Closed

Billing

24 Dec (8am-8pm)
25 Dec Closed
26-28 Dec (8am-8pm)
29-30 Dec (9am-6pm)
31 Dec (8am-8pm)
1 Jan Closed

Tech Support

25 Dec Closed
26-28 Dec (8am-Midnight)
29-30 Dec (8am-Midnight)
31 Dec (8am-Midnight)
1 Jan Closed

Provisioning

24 Dec (8am-8pm)
25 Dec Closed
26-28 Dec (8am-8pm)
29-30 Dec Closed
31 Dec (8am-8pm)
1 Jan Closed

Sales:
13 19 60

Support:
1300 786 068

Business Solutions:
1300 786 006

Accounts:
1300 855 006

Locked Bag 16
Cloisters Square,
WA 6850

Complaints process

Agent locator

Sales - Services for your home    
Phone: 13 19 60    
Fax: 1300 554 160    
Email: Westnet Sales    
Mon-Fri:
Sat to Sun:
8am-11pm EST EST
8.30am-8pm EST EST
Technical Support    
Phone: 1300 786 068    
Email: Westnet Support    
Mon-Sun: 24/7
Contact our Technical Support Team for assistance with your service, or find the answers in MyHelp, our user-friendly online support manual. If you are busy and require phone assistance, we can arrange for our team to call you back at a more convenient time.
Business Sales    
Phone: 1300 786 006    
Fax: 1300 554 160    
Email: Business Solutions    
Mon-Fri:
Sat to Sun:
8am-9pm AEDT
Closed
Business Solutions    
Phone: 1300 786 006    
Fax: 1300 554 160    
Email: Business Solutions    
Mon-Fri:
Sat to Sun:
8am-9pm AEDT
9am-5.30pm AEDT
Domains & Hosting    
Phone: 1300 137 480    
Fax: 1300 554 160    
Email: Westnet Hosting    
Mon-Fri:
Sat to Sun:
9am-9pm AEDT
9.30am-6pm AEDT
Applications - Broadband & phone application tracking  
Phone: 1300 887 387    
Fax: 1300 554 160    
Email: Westnet Sales    
Mon-Fri:
Sat to Sun:
8am-8pm EST
Closed
Accounts    
Phone: 1300 855 006    
Fax: 1300 554 160    
Email: Accounts    
Mon-Fri:
Sat to Sun:
8am-10pm EST
9am-6pm EST
If you have an enquiry relating to your Westnet account or service, contact our Accounts Team. Or you can manage and make changes to your service by logging into MyAccount.
Head Office  
Postal Address: Locked Bag 16
Cloisters Square, WA 6850
ABN: 50 086 416 908

Complaints Process

Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options. Learn about our escalation process


Calling Westnet if you have a hearing or speech impairment

If you have a hearing or speech impairment, you can call us via the National Relay Service:

TTY users:

Call 133 677 then ask for 13 19 60

Speak and Listen users:

Call 1300 555 727 then ask for 13 19 60

Internet relay users:

Connect to the NRS then ask for 13 19 60