To contact Westnet, select the most appropriate team from the list below. Please call 13 19 60 or email Westnet Sales for all sales enquiries.
Sales:
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Support:
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Business Solutions:
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Accounts:
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Locked Bag 16
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Complaints processAgent locator |
| Sales - Services for your home | |||
|---|---|---|---|
| Phone: | 13 19 60 | ||
| Fax: | 1300 554 160 | ||
| Email: | Westnet Sales | ||
| Mon to Fri: Sat to Sun: |
8am-11pm EDT 8.30am-8pm EDT |
||
| Technical Support | |||
|---|---|---|---|
| Phone: | 1300 786 068 | ||
| Email: | Westnet Support | ||
| Mon to Sun: | 24/7 | ||
| Contact our Technical Support Team for assistance with your service, or find the answers in MyHelp, our user-friendly online support manual. If you are busy and require phone assistance, we can arrange for our team to call you back at a more convenient time. | |||
| Business Sales | |||
|---|---|---|---|
| Phone: | 1300 786 006 | ||
| Fax: | 1300 554 160 | ||
| Email: | Business Solutions | ||
| Mon to Fri: Sat to Sun: |
8am-9pm EDT Closed |
||
| Business Solutions | |||
|---|---|---|---|
| Phone: | 1300 786 006 | ||
| Fax: | 1300 554 160 | ||
| Email: | Business Solutions | ||
| Mon to Fri: Sat to Sun: |
8am-9pm EDT 9am-5.30pm EDT |
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| Domains & Hosting | |||
|---|---|---|---|
| Phone: | 1300 137 480 | ||
| Fax: | 1300 554 160 | ||
| Email: | Westnet Hosting | ||
| Mon to Fri: Sat to Sun: |
9am-9pm EDT 9.30am-6pm EDT |
||
| Applications - Broadband & phone application tracking | |||
|---|---|---|---|
| Phone: | 1300 887 387 | ||
| Fax: | 1300 554 160 | ||
| Email: | Westnet Sales | ||
| Mon to Fri: Sat to Sun: |
8am-8pm EDT 9am-6pm EDT |
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| Accounts | |||
|---|---|---|---|
| Phone: | 1300 855 006 | ||
| Fax: | 1300 554 160 | ||
| Email: | Accounts | ||
| Mon to Fri: Sat to Sun: |
8am-10pm EDT 9am-6pm EDT |
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| If you have an enquiry relating to your Westnet account or service, contact our Accounts Team. Or you can manage and make changes to your service by logging into MyAccount. | |||
| Head Office | |||||
|---|---|---|---|---|---|
| Postal Address: | Locked Bag 16
Cloisters Square, WA 6850 |
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| ABN: | 50 086 416 908 | ||||
Complaints Process
Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options. Learn about our escalation process
Calling Westnet if you have a hearing or speech impairment
If you have a hearing or speech impairment, you can call us via the National Relay Service:
TTY users:
Call 13 36 77, dial 0, then ask for 13 19 60
Speak and Listen users:
Call 1300 555 727 then ask for 13 19 60
Internet relay users:
Visit the NRS website and enter 13 19 60