Home Phone

Don't pay for line rental with another provider - bring your phone to Westnet and enjoy the benefits!

Congratulations!
Naked DSL and ADSL2+ areis available at your address.

Congratulations!
NBN is available at your address.

Awesome news!

The NBN rollout to your address has been delayed

Your home's estimated NBN™ connection date is {{sq.nbnEta}}*.
NBN™ is expected to be serviceable in your area but your home is not ready yet.
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Pre-Order and we will connect you as soon as the NBN™ arrives.

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Get updates on NBN™
*Expected date is based on information provided by NBN™ and is subject to change
Your area uses NBN Fibre to the Premises (FTTP) Technology, you can read more about it on Your area uses NBN Fibre to the Node (FTTN) Technology, you can read more about it on Your area uses NBN Fibre to the Building (FTTB) Technology, you can read more about it on Your area uses NBN Hybrid Fibre-Coaxial (HFC) Technology, you can read more about it on Your area uses NBN Fibre to the Curb (FTTC) Technology, you can read more about it on {{ bob.support }}
NBN Wireless is available at your address.

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FTTB internet on {{bob.brand}}'s Fibre Network Ultrafast Cable broadband Super-fast VDSL2 broadband Fibre to the Home NBN Wireless NBN Satellite is available at your address. is coming soon to your address.

Awesome news!

The NBN rollout to your address has been delayed

Your home's estimated NBN™ connection date is {{sq.nbnEta}}*.
NBN™ is expected to be serviceable in your area but your home is not ready yet.
Choose from the options below.

Pre-order and we will connect you as soon as the NBN™ arrives.

Pre-order NBN™ Wireless

Get {{bob.brand}} Fibre Cable VDSL2 FTTH Naked or ADSL2+ Off-Net ADSL2+ Broadband today and you can upgrade to the NBN™ later.

Get NBN™ Ready Broadband Get NBN™ Ready Broadband Get NBN™ Ready Broadband Get NBN™ Ready Broadband Get NBN™ Ready Broadband Get NBN™ Ready Broadband Get NBN™ Ready Broadband

Leave your details and get updates on NBN™ options for you.

Get updates on NBN™

*Expected date is based on information provided by NBN™ and is subject to change

Awesome news!

The NBN rollout to your address has been delayed

Your home's estimated NBN™ connection date is {{sq.nbnEta}}*.
NBN™ is expected to be serviceable in your area but your home is not ready yet.
Choose from the options below.

Pre-order and we will connect you as soon as NBN™ Satellite arrives.

Pre-order NBN™ Satellite

Get {{bob.brand}} Fibre Cable VDSL2 FTTH Naked or ADSL2+ Off-Net ADSL2+ Broadband today and you can upgrade to the NBN™ later.

Get NBN™ Ready Broadband Get NBN™ Ready Broadband Get NBN™ Ready Broadband Get NBN™ Ready Broadband Get NBN™ Ready Broadband Get NBN™ Ready Broadband Get NBN™ Ready Broadband

Leave your details and get updates on NBN™ options for you.

Get updates on NBN™

*Expected date is based on information provided by NBN™ and is subject to change

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ADSL2+ Off-Net ADSL2+ is available at your address.

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Included with every ADSL2+ plan, with calls included on selected plans.

Our Home Phone plan offers simple, hassle-free service with great call rates, included calls on selected plans, optional call packs for even better value, and comes included with every ADSL2+ Broadband plan.
Depending on the broadband plan that you bundle Home Phone with, the monthly fee may be discounted to $0. Phone line connection fee may apply. Cost of modem and other equipment are not included.
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month

Home Phone is included with every ADSL2+ plan

Call Rates

Local calls

20c untimed

Standard National calls

$1.98 up to 2 hours
17c/min. 44c flagfall

Calls to Australian mobiles

$2.48 up to 20 minutes
37c/min charged per 30 second block. 44c flagfall

International

$1.98 up to 30 minutes to top 20 countries (landlines only).
Variable rates per country. 44c flagfall

1300 and 13 numbers

40c untimed

Features

Call Forward, Call Return, Call Waiting, 3-Way Chat, Call Back

Call Packs

Not available with all Broadband plans.

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Top 20 Destination flags

Features & Add-ons

Our phone service comes with convenient call features included - plus a selection of enhanced functions you can add for just a little bit extra. If you already have a phone service with Westnet, you can manage your add-ons in MyAccount.

The Home Phone plan comes with these features

Call Forward

Transfer calls from your home phone to a number you choose, with custom settings according to whether your phone is busy or unattended. Standard call charges apply for forwarded calls.

Read the Call Forward Selected Caller user guide.

Call Return (*10#)

Access your last unanswered call. For just 35c, you can retrieve the caller's number (unless the number is blocked), and simply press 1 to dial. Standard call charges will apply.

Read our user guide on Call Return (*10#).

Call Waiting

If you're already on the phone, Call Waiting lets you know when someone else is trying to get through. You can place your conversation on hold to answer the second incoming call.

Read our user guide on Call Waiting.

3-Way Chat

Chat with two people at once, with callers able to leave and join at any time. You can even place one person on hold, allowing you to speak privately with the other.

Read our user guide on 3-Way Chat.

Call Back

If the number you're calling is engaged, this feature can automatically call you when that number is free. It will keep trying for up to 45 minutes and, provided you have a compatible phone, alert you with a distinctive ring when you're able to get through. Call Back costs 35c per successful use; standard call charges apply.

Read our user guide on Call Back.

Silent Number

Remove your number, name and address from Directory Assisted Services and the next edition of the White Pages directory. If you require urgent privacy changes, please contact us to arrange a number change.

Make the most of your phone service with these extra add-ons

Call Forward Selected Caller

Choose which calls are forwarded from your phone to another destination. You can redirect up to 15 numbers.

Read our user guide on Call Forward.

$2.20 per
month

Calling Number Display

Identify callers without having to pick up the phone. Provided the caller has an unblocked number, their ID will be shown on any compatible telephone. This feature also stores the date and time of call for easy reference.

Read the Calling Number Display user guide.

$6.00 per
month

Call Blocking

Restrict certain types of calls made from your phone - choose from STD, international, 190 or local number barring. Call Blocking is charged at $3.52 per change. Please contact us to enable Call Blocking on your service.

$3.52 per
month

Voice Mail

Set up your own answering service for when you can't pick up a call. Record a personal greeting, inviting callers to leave a message, which you can retrieve from any phone.

Read the Voice Mail user guide.

$6.00 per
month

International & Long Distance Calling

Our great long distance and international rates are valid any time - with no peak or off-peak schedule. Timed calls are charged per second so you only pay for the time you stay connected.

National call rates

International call rates

Where mobile rates aren't listed, landline rates apply. Rates listed as special refer to local freedial numbers - free for callers within that country (like 1800 numbers), but charged at a premium rate internationally.

Cheaper calls to our most popular overseas destinations

Want cheap overseas landline calls? Call our top international dialling destinations and you’ll be charged only $1.98 for the first 30 minutes. Variable rates apply thereafter, charged per second so you only pay for the time you spend on the phone. $1.98 limit applies to landline destinations only. All international calls incur a standard flagfall.

Add an International Call Pack to get all your calls to landlines to these countries included for only $10/month.

  • UK
  • Germany
  • Hong Kong
  • Canada
  • USA
  • France
  • Netherlands
  • New Zealand
  • Singapore
  • Ireland
  • China
  • South Africa
  • South Korea
  • Indonesia
  • Italy
  • Japan
  • Malaysia
  • Sweden
  • Switzerland
  • Taiwan

Sign up now

Select an option below to purchase

I'm a new customer

New customers will need to sign up for one of our internet services to be eligible for Home Phone products.


Sign up for internet

I'm an existing customer

Existing customers can purchase eligible Home Phone products using MyAccount.


Purchase in MyAccount

Terms, Fees & Guarantees

Fees

First service Addtional services
New line installation
For new homes; homes with no history of phone activity, or for pre-existing homes that need addtional lines
$99 $179
Line activation
For premises that already have a physical phone line with dial tone - excludes brand new houses and apartments. This normally takes 2-4 working days.
$59 $59
Telephone line connection with technician visit
For premises with a socket and line, but no dial tone. Normally takes 5-7 working days. Cost may vary depending on whether a physical connection is also required.
$99 $75.50

If any non-standard work is required, there may be additional setup charges - you will be advised by the technician if this is the case. This includes cabling past the first socket or network boundary point, trenching or more difficult installations.

Premium service charges

Westnet does not provide premium services or add additional charges for use. Premium service charges that appear on your bill are passed on from the third-party provider.

Charges are calculated in a number of ways:

  • Flat rate - where you are charged a fixed amount for each call
  • Timed rate - where charges are increased based on the time spent connected
  • Calls from mobile phones - remember that addtional mobile fees may apply
  • By data volume - where you are charged according to data sent and received

Terms summary

All Westnet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.
  • We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
  • Home Phone is provided on the basis that you waive your Customer Service Guarantee (CSG). You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
  • For calls on Home Phone:
    • Timed national and international calls are charged per second.
    • Calls to mobile numbers are per block of time – refer to individual plan call rates for details.
    • Acceptable Use Policy applies to all included calls.
  • Call Packs not available with all Broadband plans.