Moving made easier

  • Keep your home phone number* and Westnet email address
  • Awesome service from our specialised Movers Team

Save money

  • $0 Activation fee on NBN services at your new place
  • No contract break fees when you relocate

Flexibility

  • No lock-in contracts
  • Change your plan when you need to

*Not available for all carriers

Get started

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We take care of everything

We’ll keep you notified every step of the way during your move

Sit back and relax

Enjoy your Westnet connection at your new address

Got questions?

Call our specialised movers team on 1300 899 368

or submit online query

When should I start moving my services?

Please call us on 1300 899 368 once you know the date(s) you'll be moving out of your current address and into the new one.

It's best to get the ball rolling at least 2-3 weeks before your moving date.

How much will it cost?

We don’t charge additional fees to move a broadband service, but in some cases you may need to pay activation fees to cover the cost of establishing a connection at your new address. You can look up these fees below.

Stick with us and save - if you take up a new 24-month broadband contract at your new address, we’ll waive your broadband activation fees. Not only that, but we’ll also waive any iiNet broadband contract break fees from the connection at your old address.

Activation fees

Activation fees vary depending on the type of broadband being connected at your new address. To find out what's available in your area, check your new address on our website.

No lock-in contract
$0.00
No lock-in contract
$0.00*
Service Type No lock-in contract
ADSL2+ $0.00
Home phone standard - if applicable $59.00
Home phone line reactivation or new line connection – if applicable $99.00**
Service Type No lock-in contract
Naked DSL $59.99
Home phone standard - if applicable $59.00
Home phone line reactivation or new line connection – if applicable $99.00**
No lock-in contract
$59.99
No lock-in contract
$59.99
No lock-in contract
$79.00
No lock-in contract
$79.00

*If you’re moving to a newly developed NBN™ estate, NBN Co may charge a New Development fee of $300. More information.

How long will it take?

Connection timeframes vary depending on the type of broadband being connected at your new address. To find out what's available in your area, check your new address on our website.

Connections may be delayed if:

  • The previous occupant has left services connected at your new address. See "What happens if a previous occupant has left services connected?" below for more information.
  • A technician visit is required but you don’t have the keys to your new property yet.
Service type Estimated timeframes*
NBN™ Between 2 and 30 days**
Westnet Cable Up to 14 working days
Westnet VDSL2 Appointment booked within 7 working days, connection occurs on appointment day
OptiComm Fibre Up to 10 working days if established infrastructure is present**
Places Victoria Fibre Up to 4 weeks if established infrastructure is present and appointment is required**

*Actual timeframes may differ based on external factors, technician availability and workload.

**If no infrastructure has been previously established at the new address, timeframes are subject to technician availability and installation requirements from our wholesaler. Non-standard installations may attract additional costs from our wholesaler - the technician will be able to quote these costs if applicable.

What happens if a previous occupant has left services connected?

If a previous tenant/owner has left an active phone or broadband service at your new address, we’ll need some paperwork (Proof of Occupancy documents) from you before we can proceed with your relocation.

Once we’ve received valid Proof of Occupancy documents, you should be connected within 10 business days, but 3-5 business days is common.

Proof of Occupancy documents

  • Lease; or
  • Rental Agreement (a.k.a. Residential or Commercial Tenancy Agreement); or
  • Signed Contract of Sale (must be signed, and include settlement date); or
  • Statutory Declaration from the new occupant PLUS a utility bill for a fixed-line service with a service address (e.g. rates, power, water); or
  • Statutory Declaration from the property owner PLUS a rent receipt; or
  • Statutory Declaration from the property owner PLUS a bond payment receipt; or
  • Letter from the real estate agent PLUS a rent receipt; or
  • Letter from the real estate agent PLUS a bond payment receipt.

Can I keep my home telephone number?

You can keep your phone number* in the vast majority of cases.

Exceptions:

  • You move to a different geographical call zone/area code, e.g. interstate.

*Not available for all carriers

What if I’m moving overseas?

Sadly, we can't provide telecommunications services outside of Australia. Please see this advice on closing your account.

For temporary overseas trips, we can help determine if keeping your account active for the duration of your trip would be more convenient and cost-effective than closing your account and re-opening it upon your return.

Let us contact you

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We apologise for any inconvenience.

Please contact us on 1300 899 368.

Protecting the privacy of your personal information is important to us. Check out our privacy statement to learn more about how we collect your information, what we use it for, and who we share it with. * Fields are mandatory.

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