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New 40GB Data

Mobile SIM


Talk & Text*

New mobile customers only. Excess Data $10/2GB. For use in Australia. *To standard AU numbers.

Mobile SIM Only Plans

Westnet's new SIM only mobile phone plans give you heaps of data and unlimited talk & text to Australian numbers on great value month to month plans.

$0 SIM
$0 Delivery
No lock-in contract
Keep your number
Why Westnet SIM Only Plans?
Prepaid made simple

Westnet Mobile is a prepaid service that’s automatically renewed each month for your convenience. You can choose to add prepaid balance for complete control of your spend.

No lock-in contract

All of our mobile plans are month to month. With our great plans and awesome customer service, we like to think that we don’t need extra paperwork to get you to stay with us!

Great value

With a $0 SIM and no delivery fees, your only upfront charge is for the first month of your mobile plan to access your included call, text and data value.

Trial our 5G network

We’ve extended the trial of our 5G network on selected plans until 26 October 2022 (unless extended further). Find out more and check coverage here. Also, our 4G network reaches over 22 million people across Australia.

Easy activation

When your new SIM card arrives, simply hop online and activate it in MyAccount. If you’re switching from another mobile provider, you can keep using your old SIM until it stops working.

Call Rates

In light of recent events in Ukraine, we are making standard international mobile calls from Australia to Ukraine (+380) free over the TPG Telecom network. Please visit for more details. Offer available until withdrawn.

A small number of customers may still see charges after placing mobile calls to Ukraine. In this instance, please contact customer service for a full credit.

The call rates below are for the current plans. If you purchased your plan prior to 5 August 2020, please click here to view call rates.

Type of ServiceRate
Standard Voice Calls
Calls to Standard Australian NumbersUnlimited
Calls to Standard International NumbersInternational Call Rates
Standard Video Calls
Standard National Video Calls$1 per minute + 40c flagfall
International Video Calls$1.50 per minute + 40c flagfall
Standard SMS & MMS
SMS to Standard Australian MobilesUnlimited
SMS to International Mobiles50c per message (max 160 characters)
MMS to Standard Australian MobilesUnlimited
MMS to International Mobiles75c per message
Voicemail Deposit within AustraliaUnlimited
Voicemail Retrieval within AustraliaUnlimited
Special Numbers
13/1300 numbersUnlimited
1800 numbersUnlimited
1900 numbersUnsupported
Directory Assistance 1223$2 per call
Calls to Westnet SupportUnlimited
Other Services
Diversions (within Australia)Unlimited
Diversions (International Numbers) set up manually on your phoneNot Supported
Premium SMSNot Supported

SIM Cards

After you purchase an Westnet mobile plan, we’ll send you a triple-cut SIM card with the following sizes: Standard, Micro and Nano.

Once you receive the SIM card, simply push out the SIM type you need.

sim card

If you are already a Westnet customer and need a replacement SIM, please call 1300 882 426.


Trial our 5G network on Westnet’s $30 Large or $40 Extra Large mobile plans until 26 October 2022 (unless extended). You’ll need a compatible 5G phone and must be in a 5G coverage area. 5G rolling out to selected areas of major cities.

In non-5G coverage areas, or if you don’t have an eligible Westnet Mobile plan or compatible 5G phone, you’ll continue to automatically connect to the 4G or 3G Network, where it’s available.

5G Network Trial Terms & Conditions: We are extending our 5G access trial (‘the Trial’) on Eligible Plans to new and existing Westnet mobile customers (‘Eligible Customers’) who sign up to, or are currently on the $30 Large or $40 Extra Large Plan (‘Eligible Plan’). This means that all Eligible Customers will have or continue to have access to our 5G Network until 26 October 2022, unless extended further. If you do not want to participate, or continue to participate in the Trial, please ensure you turn 5G off in your settings on your compatible device. If you are an Eligible Customer and would like to participate, or continue to participate in the Trial, you don’t need to do anything to access the Trial, however, you must: (1) have an active mobile recharge on an Eligible Plan; (2) have a 5G compatible device; and (3) be in a 5G coverage area. Please use our coverage checker to find out more about our 5G coverage. If you choose to participate in the Trial, you will not be charged any additional costs (ie. you are only required to pay the fees for your active recharge on an Eligible Plan) and all your standard inclusions for your chosen plan will remain the same. The Trial will end on 26 October 2022, unless extended. After the Trial ends, you will no longer have access to our 5G Network, and your service will revert back to your 4G/3G network access for your Eligible Plan.

Important Things You Need To Know

Your mobile plan - included and excluded usage

Included usage

  • Unlimited calls, SMS and MMS to standard Australian numbers (includes 13/1300) (for use in Australia)
  • Unlimited voicemail deposit and retrieval
  • Included data as specified for the plan you have purchased
  • 100 minutes of international calls per month (Extra Large Plan)

Standard rates apply for usage outside of the included calls and for excess data. Unused included calls and included data are forfeited at the end of each monthly billing period. Any unlimited usage provided is only for use in Australia.

Excluded usage

  • Calls to international numbers (except Extra Large plan)
  • Calls to international numbers after the first 100 minutes (Extra Large Plan)
  • SMS and MMS to international numbers
  • Calls to satellite phones
  • Third Party content
  • Video calls to standard Australian and international numbers
  • International roaming, Directory Assistance and other Enhanced Services

Calls and SMS to 19 numbers, diversion to International numbers and Premium SMS/MMS are not supported.

Included data

Westnet plans have a specific amount of included data each month. Data usage (including for social networking) is not unlimited and will be taken out of your included data.

Mobile data is enabled by default on all Westnet plans. When using Mobile data, you are able to use services like internet browsing, email, navigation, downloading maps, checking the weather and various other online services on your mobile phone. These services use data.

  • If you exceed your plan's included mobile data value, additional excess data usage charges may be payable in accordance with the terms of the plan you acquire.
  • Data usage includes combined upload & download data transfer.
  • Any unused included mobile data in a month does not roll over into subsequent months and will be forfeited at the end of each monthly billing period.
  • The data usage records in MyAccount may be delayed by up to 30 minutes.
  • Some mobile phones have the capability to run multiple data sessions at the same time. This will be recorded in your mobile usage as overlapping data usage within the same time periods.

Payments and prepaid balances

These Westnet mobile services are prepaid. You must pay the monthly recurring charges in advance. In addition, you have the option to make additional prepayment for usage that is not within the included value for your plan (“Additional Prepayment”) up to the amount of the Additional Prepayment or the balance of it from time to time. You may make Additional Prepayment at the time of commencement of your service or at any time or times afterwards via the MyAccount section of the Westnet website. If you choose to make Additional Prepayment, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month. If your service is cancelled any unused balance of the Additional Prepayment (“Prepaid Balance”) will not be refunded to you but will be retained by Westnet. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit.

Excess data

These plans have a certain amount of included data each monthly billing cycle. If at any time in a billing cycle you use more than the amount of included data, we will charge $10 out of your Prepaid Balance to increase the amount of included data available in that particular billing cycle by 2GB. If there is insufficient funds in your Prepaid Balance, your mobile data will become inactive until your Prepaid Balance is topped up to a sufficient level. If your usage is high, this can occur more than once per month.

Example of charges:

  • 1MB excess data: We will charge $10 out of your Prepaid Balance which will give you an extra 2GB to use for the billing period
  • Over 2GB excess data: We will charge another $10 out of your Prepaid Balance which will give you another extra 2GB to use for the billing period

Westnet will endeavour to warn you via SMS when you are about to exceed and have exceeded your included plan value amount. Westnet displays the information regarding usage to you (via MyAccount) 30 minutes after you accrue it. You are responsible for any usage irrespective of any warnings.

Frequently Asked Questions


How am I billed for my mobile service?

Westnet's mobile service is provided on prepaid basis. Westnet will debit your bank account/credit card for the following initial charges during the registration process.

  • First month's monthly charge
  • Any Prepaid Balance you have requested during signup.

Each month thereafter, you will be charged 7 days prior to the end of the monthly period for the following month's monthly charge.

Are Voicemail deposits and retrievals unlimited?


Is there a flagfall or call connection fee for diversion to Australian numbers?


What happens if I use less than my included value?

If you have used less than your monthly included value, the remaining amount will expire at the end of the month. If you use less than the advertised price of the plan you will still have to pay the same minimum monthly charge (which is the advertised price of the plan).

What happens when I use more than my included value?

You will be charged for the calls made outside your included value based on the call rates advertised - funds will be taken out of your Prepaid Balance. If your Prepaid Balance is insufficient, you will not be able to make any usage that is not part of your included value.

I wish to send an audio/voice SMS from my handset. How would I be charged?

Audio/voice SMS is charged as standard MMS. Please view our call rates here

How does the optional Prepaid Balance work?

  • In addition to the monthly recurring charges for the included value for your plan, you have the option to make additional prepayment for usage that is not within the included value for your plan up to the amount of that additional prepayment or the balance of it from time to time (Prepaid Balance).
  • Prepayment is optional, your default Prepaid Balance is $0.
  • You can check or top up your Prepaid Balance at the time of commencement of your service or at any time or times afterwards by logging into MyAccount
  • If you choose to top up your Prepaid Balance, the amount will be debited from your nominated bank account or credit card. We will send you messages about your usage during the month.
  • If your service is canceled any unused Prepaid Balance will not be refunded to you but will be retained by Westnet.

Will I get a text message if I have reached my included value?

Yes. We will send you an SMS alert if you reach 50% and 85% or if you exceed your included value.

What spend management tools does Westnet offer?

For mobile services, you can monitor your actual usage by logging into MyAccount. The usage displayed will be delayed for some call types and data usage for up to 30 minutes, and longer for international roaming calls and for any third party services ordered through your mobile service. You can also turn off data, bar outbound calls of various types, restrict roaming, and make use of other spend management tools at no charge, all via MyAccount. For more information about using these tools, please call us on 1300 786 068.


How do I activate my SIM Card?

After receiving your Westnet SIM card in the mail, you can activate it by simply following the instructions provided with your SIM card. If you have any questions, please call us on 1300 882 426.

Can I bring my own phone?

Of course! However, you may need to unlock your handset from your previous mobile phone provider if it is not able to function on the Vodafone network.

What is 4G?

4G is the fourth generation of mobile telecommunications technology that is capable of much faster speeds compared to 3G. It’s enabled by default on all Westnet plans, provided that:

  • You have a 4G (LTE 1800/850 MHz) compatible handset
  • 4G is enabled on your handset
  • You are in a 4G coverage area

If these condition are not met, you will be limited to 3G where available and speeds will be much less than that of 4G.

How do I activate my voicemail?

For your convenience, your voicemail is automatically activated when you connect to our mobile network. To record a personalised greeting or change your settings, simply call 121 and follow the prompts.

To retrieve your voicemail, dial 121. Voicemail retrieval is not charged on Westnet plans.

If you are overseas, you will need to dial +614 121 121 to retrieve your voicemail. Please note roaming charges will apply if you are calling from your mobile or, if you are using another device overseas, please check the applicable calls rates to Australia.

How do I check my usage and monthly statement?

You can check your mobile usage at any time by logging into MyAccount.

What’s required for Video calling?

Video calling is handset dependent and both parties of the call must be in a 3G/4G coverage area. For coverage details see coverage.

Which countries can I send international SMS to?

Generally, you can send SMS to countries you can make international calls to. Check our call rates page to see the list of countries you can call from your plan.

Can I use my Westnet mobile overseas? (International Roaming)

See Roaming FAQs.

How do I move all my SIM Card contacts to my new Westnet SIM Card?

Firstly, save all your contacts from your previous SIM Card onto the phone. If you do not know how to do this, try consulting your mobile phone manual. Once you have moved all of your contacts onto the phone memory, simply insert the new SIM Card and transfer the contacts from the phone onto the SIM Card!

Can I use my BlackBerry handset on an Westnet mobile plan for push email and data?

No, Westnet mobile plans are not suitable for use with Blackberry push email and data. Westnet does not supply and support BlackBerry Internet Service (BIS). Only voice calls and SMS are supported.

Can I manage my mobile service online?

Yes, you can manage your mobile service online by logging into MyAccount. This will allow you to modify your mobile features such as activating/deactivating data, International Roaming, diversions, and more.

How do I set up call forwarding to international numbers?

Call forwarding to international numbers is not available.

Can I use internet tethering with Westnet mobile?

Yes, Westnet mobile supports tethering. Tethering will use mobile data from your Westnet mobile plan. Any mobile data usage not included in your plan is charged as an excess which comes out of your Prepaid Balance.

In order to use tethering:

  • Your handset must support tethering
  • Mobile data must be enabled - refer to your handset’s manual or the manufacturer’s website for support information on how to enable tethering on your phone.

What are the SIM card types Westnet offers?

After you purchase an Westnet mobile plan, we will send you a triple-cut SIM card for sizes: Standard, Micro and Nano.

Nano: For iPhones, iPads and the latest Android phones, push out the Nano area.
Micro: For most smartphones, push out the Micro area.
Standard: For older phones, push out the Standard area.

Once you receive the SIM card, simply push out the SIM type you need.


If you are already a Westnet customer and need a replacement SIM, please call 1300 882 426.

What’s included/excluded in my plan?

See your mobile plan included and excluded usage.

Can I change from an existing Westnet mobile plan to the new Westnet plan?

See Westnet mobile is switching to the Vodafone network.

Roaming FAQs

International Roaming is currently not available on Westnet Mobile.

If you have any questions please call us on 13 19 60.

Premium Services FAQs

What are Premium Services?

Premium Services are provided by third party content providers who give you access to various types of content or payment services via fixed line or mobile phone. Examples include:

Premium Voice Services:

  • Psychic and horoscope hotlines
  • Voting lines for TV reality shows
  • Dating and chat hotlines
  • Exam result hotlines

Premium SMS/MMS Services:

  • Ringtones, games & wallpapers
  • Text & Win competitions
  • Text & Win trivia
  • SMS voting for TV reality shows
  • SMS jokes and horoscopes
  • SMS weather alerts

Can I access premium services with my Westnet mobile?

No, Westnet mobile does not support any Premium voice, SMS or MMS Services.

Westnet Mobile has switched to the Vodafone network

Westnet Mobile services stopped using the Optus network on or before 30 June 2022. See our Migrating to the Vodafone network FAQ for more information.

Activate Your Mobile Service

  1. 1. Log in to MyAccount with the username and password your created when you placed your mobile order.
  2. 2. Select Activate SIM Card. Activations for new numbers should complete within 2 hours.
  3. 3. If you’re porting an existing mobile number to us, just keep using your old SIM card until it stops working, then that’s your cue to switch to your new Westnet Mobile SIM card.