Upgrade to nbn™ Fibre
The rollout of nbn™ Fibre is underway in Australian households and your address may qualify for $0 installation. Westnet users can enjoy the advantages of nbn™ Fibre to unlock faster internet speeds and connect more devices at home.Check your eligibility
Why upgrade to nbn™ Fibre?
Get faster speeds
Enhance your online experience with a Fibre to the Premises (FTTP) connection that allows for fast downloads, smooth streaming and seamless online gaming.
Connect more devices
Get the whole family online in multiple ways. Access your connection at the same time with more consistency across multiple devices.
Futureproof your connection
Take on the growing requirements of digital connectivity by installing nbn™ technology that can handle higher demands so you can keep your home up-to-date.
Check if your address is eligible for $0 installationGet started
How to upgrade to nbn™ Fibre
Check your address
Enter your address on our nbn™ page and select a Fibre Upgrade plan if you’re eligible. You’ll either stay on your current Westnet nbn™ plan or be connected to an interim plan while NBN Co completes the installation.
Get nbn™ Fibre installed
We’ll coordinate with NBN Co about your upgrade and will keep you updated every step of the way. We'll help you choose a time for NBN Co’s pre-installation visit and the installation appointment.
Enjoy faster internet
Once the installation is complete, we’ll automatically switch you to your new fibre plan once the connection is up and running. We'll send you a message to let you know when it’s time to plug in your high-speed modem.
Frequently Asked Questions
What is Fibre nbn™?
nbn™ Fibre, or Fibre to the Premises (FTTP), is NBN Co’s best and fastest technology. Having an FTTP connection will mean that fibre will be connected all the way to your home – it's the best nbn™ option available in Australia.
How long will the connection take to be activated?
The duration for the installation and activation of your nbn™ Fibre by NBN Co depends on your location and existing nbn™ technology. NBN Co estimates either 19 or 25 business days for urban addresses and 24 or 29 business days for remote/regional addresses. In the meantime, if you’re not already an nbn™ customer with us, we’ll set you up with an Interim nbn™ Plan so you can get connected quicker. Once your nbn™ Fibre upgrade is complete, we’ll automatically switch you over.
What does the nbn™ Fibre installation process involve?
NBN Co will install new nbn™ equipment inside and outside your premises to complete the upgrade. We will help arrange the two key appointments and update you via SMS.1. Pre-installation visit (no one needs to be at home for this visit)
An NBN Co technician will assess the exterior of your property to identify any potential obstacles and prepare for your installation appointment. This visit typically takes between 45 minutes to 1.5 hours. However, more complex connections may require additional time.2. Installation appointment (you or someone over 18 needs to be home for this appointment)
An NBN Co technician will install the necessary equipment and will need access to both the interior and exterior of your property. This appointment generally takes 3 to 4 hours but may take longer for more complex connections. Depending on your specific installation, there may be some noisy works or temporary service interruptions during the installation.
How much does an nbn™ Fibre upgrade cost?
Eligible addresses where standard installation is required can upgrade for $0 installation. You will need to sign up to one of our eligible plans that require a compatible high-speed modem. In some cases, there may be additional fees when a new modem is required.
NBN Co will determine if an eligible address requires a non-standard installation and if the upgrade requires additional costs associated with completing the upgrade.
I live at a rental property, can I still upgrade to nbn™ Fibre?
You’ll need the landlord’s permission to upgrade to Fibre nbn™ at their premises as it requires work to the property to set up the connection, such as drilling into walls. Contact your landlord or property manager to get written approval to proceed with the upgrade.
Do I need a new modem for my nbn™ Fibre upgrade?
nbn™ Fibre connections require a compatible modem router, which both connects you to the internet and distributes the connection to other devices.
When do I need to apply by to get the nbn™ Fibre upgrade?
We don’t have an end date, but NBN Co is aiming to upgrade 10 million premises (or 90% of their Fibre to the Node customers) to ultrafast nbn™ Fibre by the end of 2025.
Terms and Conditions
Eligible customers in select areas only. Only available with high-speed plans. High-speed compatible modem required – additional fees may apply. T&Cs apply.