NBN™ Phone

NBN™ Phone allows you to make cheap phone calls with your NBN™ broadband connection, instead of a traditional copper landline (landlines are so nineties).

We offer NBN™ Phone with our NBN™ Fibre & Wireless plans. Call inclusions vary, depending on your selected plan.

NBN™ Phone Call Rates

NBN Plan NBN 500 NBN12 NBN Unlimited NBN12 NBN Unlimited NBN50 Incl LN Calls NBN Unlimited NBN100
Call Pack Selection + Mobile Call Pack + Local & Std National Call Pack + Local, National & Mobile Call Pack
Local & Standard National calls
15c/call
untimed
15c/call
untimed
Included Included 15c/call
untimed
Included Included
Standard Australian Mobile calls
(per 30 second block)
29c/min
29c/min
29c/min
Included 29c/min
29c/min
Included
1300 and 13 numbers
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
International calls
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min

All NBN Plans listed above have access to International Call Pack for $10 per month. This includes calls to landlines in our top 20 international destinations.

Netphone rates (NBN Wireless)
NBN Plan NBN 500
Starter
NBN Liimitless
Essentials Plus
NBN Liimitless
Enhanced Incl LN Calls
NBN Liimitless
Max Incl LNM Calls
Local calls 15c untimed 15c untimed Included Included
Standard National calls 15c untimed 15c untimed Included Included
Standard Australian Mobile calls 29c per min
(per 30 sec block)
29c per min
(per 30 sec block)
29c per min
(per 30 sec block)
Included
International calls From 5c per min From 5c per min From 5c per min From 5c per min
1300 and 13 numbers 30c/call untimed 30c/call untimed 30c/call untimed 30c/call untimed

All NBN Plans listed above have access to International Call Pack for $10 per month. This includes calls to landlines in our top 20 international destinations.

Download the NBN™ Phone Critical Information Summary

Cheaper rates on international calls

For $10 per month, add an International Call Pack to your NBN™ Fibre or Wireless Netphone plan for included calls to landlines in our top 20 international destinations below.

Add to cart with your new NBN™ plan or purchase in MyAccount.

Top 20 Destination flags

What is NBN™ Phone?

NBN™ Phone works just like a normal phone, using your internet connection to make and receive calls. Today, we use Netphone (VoIP) for all NBN™ Phone services.

Netphone

To get Netphone up and running in your home, you'll need:

A phone handset
Netphone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem.
Which means you also need...

A VoIP enabled broadband modem
Time for a shameless plug: we recommend using our available modems because they're easy to set up and play well with NBN™. Unless you use...

a VoIP adapter (ATA)
If you're not ready for a VoIP-enabled modem, an ATA device will let you plug in your phone handset for Netphone calls.

You may require an Westnet-provided modem to support the type of Westnet NBN™ phone and broadband available in your area. This requirement is confirmed in your signup cart

Fibre Phone

Fibre Phone was provided as a substitute for Netphone to some of our NBN™ Fibre (FTTP) customers. This product is no longer available to residential customers as of August 2017.

To use Fibre Phone, plug a standard phone handset into the UNI-V1 port on your NBN™ Connection Box.

Learn more about NBN™ Phone.

Terms summary

  • NBN™ Phone is a phone service that is offered with your NBN™ and NBN™ Wireless plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem.
    • NBN™ Fibre (FTTP) may include Fibre Phone instead of Netphone, which does not require a VoIP-compatible modem to operate.
    • NBN™ Satellite does not include access to NBN™ Phone.
  • Calls to 000 emergency services are not guaranteed in the event of a power outage.
  • Priority Assistance services are not available from Westnet.
  • Calls to 19/1900 numbers are not available with Netphone.
  • Calls to certain ‘high-risk’ international destinations are not available by default.
  • You are required to waive your rights under the Customer Service Guarantee.
  • For calls on NBN™ Phone;
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.
  • NBN™ Phone must be paired with an active Westnet NBN™ service. If your NBN™ plan is cancelled, your NBN™ Phone service will also be cancelled.
  • Transferring an existing phone number to NBN™ Phone will disconnect the existing phone service.
  • NBN™ Satellite and Wireless customers may purchase Home Phone which has different terms and features. Learn more about Home Phone.
  • Full terms for phone services on the NBN™ are stipulated in our Customer Relationship Agreement.

Features

NBN™ Phone includes the following standard features:

  • Calling Line ID Blocking
  • Call Barring
  • Call Forwarding Always, Busy, Selective and No Answer
  • Call Waiting
  • 3-Way Call

FAQ

What is Netphone?

Netphone is a VoIP service. VoIP stands for ‘Voice over Internet Protocol’ – basically, it’s a phone service that transmits your voice over your internet connection.


How do I set up Netphone?

New content: Once your Netphone service has been activated, you may need to configure the service in your modem. For full instructions, see Setting up VoIP. Some NBN™ Netphone services will be configured automatically and you will not be able to update the settings.


How do I set up Fibre Phone?

Once your Fibre Phone service has been activated, you’ll be able to use it by connecting your handset to the voice (UNI-V) port on your NBN™ Connection Box.


Will NBN™ Phone work if my internet connection is down?

No. If the internet connection is down, you won’t be able to make or receive calls using your Netphone service.

Fibre Phone may continue to work if your internet connection is down.


If I move house, can I keep my NBN™ Phone number?

NBN™ Phone numbers are attached to geographical zones, so unfortunately we cannot guarantee that you will be able to keep the same phone number if you move house.


Can my phone service be listed in the White Pages?

By default, NBN™ Phone services are not listed.