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Pre-Order the NBN™ NBN™ Wireless NBN™ Satellite
We will connect you when the NBN™ arrives
Get Westnet Broadband
Sign up to Broadband today and you can upgrade to the NBN later
  • Includes Unlimited500GB Data
  • Includes NBN™ WiFi Modem
  • Includes NBN™ Phone
  • Fetch Entertainment Bundle
  • Fetch Set Top Box
  • Access the latest TV shows & Movie Blockbusters
  • 30 pre-selected movies each month
  • Stream from Netflix, Stan subscriptions, YouTube and Catch Up TV straight to your big screen

(Optional offer on 24 month plan)

Select your quota
500GB$0.12 per GB
Unlimited
Choose your add-ons
Include WiFi modem & save on setup fee & Fetch
on 24 month contract
Include entertainment
Include Fetch & {{ channelCountDisplay }}
${{includedCost}}per month
standard subscription for the first 24 months

Your choice of TV Channel Packs (first channel pack +$5/month) (additional packs +$6/month)

{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Disney JuniorDisney ChannelDisney XDNickelodeon

+ 6 more

kids Pack

Disney JuniorDisney ChannelDisney XDNickelodeonNick JrCartoon NetworkZooMooBoomerangCBeebiesBabyTV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
E! EntertainmentESPNESPN 2Comedy Central

+ 8 more

vibe Pack

E! EntertainmentESPNESPN 2Comedy CentralMTV Music TelevisionMTV MusicMTV DanceSpikeStyleeGG NetworkEdgeFashion TV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
TLCUniversal ChannelSyfyBBC UKTV

+ 6 more

variety Pack

TLCUniversal ChannelSyfyBBC UKTVBBC FirstTVH!tsMTV Classic13th Street111 very funnyC Music Channel
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Discovery ChannelNational Geographic ChannelNat Geo WildHGTV

+ 13 more

knowledge Pack

Discovery ChannelNational Geographic ChannelNat Geo WildHGTVBBC KnowledgeFood NetworkTravel ChannelBBC World NewsCNNCNBCAl Jazeera EnglishFrance 24euronewsNDTV 24X7Channel NewsAsiaCGTNBloomberg Television

OR

{{iptvPack.displayName}}

{{iptvPack.description}}

Included ${{iptvPack.recurringCost}} per
month
Upgrade to Fetch Mighty
+$250upfront

Why upgrade to Fetch Mighty?

Fetch Mighty

All the Mini features plus:

Record up to 585 hours of SD TV

Record up to 6 shows at once

Series Tag to record every episode

Set recordings remotely via the fetch mobile app

Fetch
  • Includes Unlimited Data
  • Includes local & standard national calls
  • Includes NBN™ WiFi Modem
  • Includes NBN™ Phone
  • Fetch Entertainment Bundle
    (Optional offer on 24 month plan)
  • Fetch Set Top Box
  • Access the latest TV shows & Movie Blockbusters
  • 30 pre-selected movies each month
  • Stream from Netflix, Stan subscriptions, YouTube and Catch Up TV straight to your big screen

(Optional offer on 24 month plan)

Choose your add-ons
Include WiFi modem & save on setup fee & Fetch
on 24 month contract
Include calls to Australian mobiles
$10per month
Include entertainment
Include Fetch & {{ channelCountDisplay }}
${{includedCost}}per month
standard subscription for the first 24 months

Your choice of TV Channel Packs (first channel pack +$5/month) (additional packs +$6/month)

{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Disney JuniorDisney ChannelDisney XDNickelodeon

+ 6 more

kids Pack

Disney JuniorDisney ChannelDisney XDNickelodeonNick JrCartoon NetworkZooMooBoomerangCBeebiesBabyTV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
E! EntertainmentESPNESPN 2Comedy Central

+ 8 more

vibe Pack

E! EntertainmentESPNESPN 2Comedy CentralMTV Music TelevisionMTV MusicMTV DanceSpikeStyleeGG NetworkEdgeFashion TV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
TLCUniversal ChannelSyfyBBC UKTV

+ 6 more

variety Pack

TLCUniversal ChannelSyfyBBC UKTVBBC FirstTVH!tsMTV Classic13th Street111 very funnyC Music Channel
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Discovery ChannelNational Geographic ChannelNat Geo WildHGTV

+ 13 more

knowledge Pack

Discovery ChannelNational Geographic ChannelNat Geo WildHGTVBBC KnowledgeFood NetworkTravel ChannelBBC World NewsCNNCNBCAl Jazeera EnglishFrance 24euronewsNDTV 24X7Channel NewsAsiaCGTNBloomberg Television

OR

{{iptvPack.displayName}}

{{iptvPack.description}}

Included ${{iptvPack.recurringCost}} per
month
Upgrade to Fetch Mighty
+$250upfront

Why upgrade to Fetch Mighty?

Fetch Mighty

All the Mini features plus:

Record up to 585 hours of SD TV

Record up to 6 shows at once

Series Tag to record every episode

Set recordings remotely via the fetch mobile app

Fetch
  • Includes Unlimited Data
  • Includes NBN™ WiFi Modem
  • Includes NBN™ Phone
  • Fetch Entertainment Bundle
    (Optional offer on 24 month plan)
  • Fetch Set Top Box
  • Access the latest TV shows & Movie Blockbusters
  • 30 pre-selected movies each month
  • Stream from Netflix, Stan subscriptions, YouTube and Catch Up TV straight to your big screen

(Optional offer on 24 month plan)

Choose your add-ons
Include WiFi modem & save on setup fee & Fetch
on 24 month contract
Include local & standard national calls
$10per month
Include calls to Australian mobiles
$10per month
Include entertainment
Include Fetch & {{ channelCountDisplay }}
${{includedCost}}per month
standard subscription for the first 24 months

Your choice of TV Channel Packs (first channel pack +$5/month) (additional packs +$6/month)

{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Disney JuniorDisney ChannelDisney XDNickelodeon

+ 6 more

kids Pack

Disney JuniorDisney ChannelDisney XDNickelodeonNick JrCartoon NetworkZooMooBoomerangCBeebiesBabyTV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
E! EntertainmentESPNESPN 2Comedy Central

+ 8 more

vibe Pack

E! EntertainmentESPNESPN 2Comedy CentralMTV Music TelevisionMTV MusicMTV DanceSpikeStyleeGG NetworkEdgeFashion TV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
TLCUniversal ChannelSyfyBBC UKTV

+ 6 more

variety Pack

TLCUniversal ChannelSyfyBBC UKTVBBC FirstTVH!tsMTV Classic13th Street111 very funnyC Music Channel
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Discovery ChannelNational Geographic ChannelNat Geo WildHGTV

+ 13 more

knowledge Pack

Discovery ChannelNational Geographic ChannelNat Geo WildHGTVBBC KnowledgeFood NetworkTravel ChannelBBC World NewsCNNCNBCAl Jazeera EnglishFrance 24euronewsNDTV 24X7Channel NewsAsiaCGTNBloomberg Television

OR

{{iptvPack.displayName}}

{{iptvPack.description}}

Included ${{iptvPack.recurringCost}} per
month
Upgrade to Fetch Mighty
+$250upfront

Why upgrade to Fetch Mighty?

Fetch Mighty

All the Mini features plus:

Record up to 585 hours of SD TV

Record up to 6 shows at once

Series Tag to record every episode

Set recordings remotely via the fetch mobile app

Fetch
  • Includes Unlimited500GB Data
  • Includes NBN™ Phone
  • Fetch Entertainment Bundle
    (Optional offer on 24 month plan)
  • Fetch Set Top Box
  • Access the latest TV shows & Movie Blockbusters
  • 30 pre-selected movies each month
  • Stream from Netflix, Stan subscriptions, YouTube and Catch Up TV straight to your big screen

(Optional offer on 24 month plan)

Select your quota
500GB$0.12 per GB
Unlimited
Choose your add-ons
Include WiFi modem & save on setup fee
on 24 month contract
Include entertainment
Include Fetch & {{ channelCountDisplay }}
${{includedCost}}per month
standard subscription for the first 24 months

Your choice of TV Channel Packs (first channel pack +$5/month) (additional packs +$6/month)

{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Disney JuniorDisney ChannelDisney XDNickelodeon

+ 6 more

kids Pack

Disney JuniorDisney ChannelDisney XDNickelodeonNick JrCartoon NetworkZooMooBoomerangCBeebiesBabyTV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
E! EntertainmentESPNESPN 2Comedy Central

+ 8 more

vibe Pack

E! EntertainmentESPNESPN 2Comedy CentralMTV Music TelevisionMTV MusicMTV DanceSpikeStyleeGG NetworkEdgeFashion TV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
TLCUniversal ChannelSyfyBBC UKTV

+ 6 more

variety Pack

TLCUniversal ChannelSyfyBBC UKTVBBC FirstTVH!tsMTV Classic13th Street111 very funnyC Music Channel
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Discovery ChannelNational Geographic ChannelNat Geo WildHGTV

+ 13 more

knowledge Pack

Discovery ChannelNational Geographic ChannelNat Geo WildHGTVBBC KnowledgeFood NetworkTravel ChannelBBC World NewsCNNCNBCAl Jazeera EnglishFrance 24euronewsNDTV 24X7Channel NewsAsiaCGTNBloomberg Television

OR

{{iptvPack.displayName}}

{{iptvPack.description}}

Included ${{iptvPack.recurringCost}} per
month
Upgrade to Fetch Mighty
+$250upfront

Why upgrade to Fetch Mighty?

Fetch Mighty

All the Mini features plus:

Record up to 585 hours of SD TV

Record up to 6 shows at once

Series Tag to record every episode

Set recordings remotely via the fetch mobile app

Fetch
  • Includes Unlimited Data
  • Includes local & standard national calls
  • Includes NBN™ Phone
  • Fetch Entertainment Bundle
    (Optional offer on 24 month plan)
  • Fetch Set Top Box
  • Access the latest TV shows & Movie Blockbusters
  • 30 pre-selected movies each month
  • Stream from Netflix, Stan subscriptions, YouTube and Catch Up TV straight to your big screen

(Optional offer on 24 month plan)

Choose your add-ons
Include WiFi modem & save on setup fee
on 24 month contract
Include calls to Australian mobiles
$10per month
Include entertainment
Include Fetch & {{ channelCountDisplay }}
${{includedCost}}per month
standard subscription for the first 24 months

Your choice of TV Channel Packs (first channel pack +$5/month) (additional packs +$6/month)

{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Disney JuniorDisney ChannelDisney XDNickelodeon

+ 6 more

kids Pack

Disney JuniorDisney ChannelDisney XDNickelodeonNick JrCartoon NetworkZooMooBoomerangCBeebiesBabyTV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
E! EntertainmentESPNESPN 2Comedy Central

+ 8 more

vibe Pack

E! EntertainmentESPNESPN 2Comedy CentralMTV Music TelevisionMTV MusicMTV DanceSpikeStyleeGG NetworkEdgeFashion TV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
TLCUniversal ChannelSyfyBBC UKTV

+ 6 more

variety Pack

TLCUniversal ChannelSyfyBBC UKTVBBC FirstTVH!tsMTV Classic13th Street111 very funnyC Music Channel
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Discovery ChannelNational Geographic ChannelNat Geo WildHGTV

+ 13 more

knowledge Pack

Discovery ChannelNational Geographic ChannelNat Geo WildHGTVBBC KnowledgeFood NetworkTravel ChannelBBC World NewsCNNCNBCAl Jazeera EnglishFrance 24euronewsNDTV 24X7Channel NewsAsiaCGTNBloomberg Television

OR

{{iptvPack.displayName}}

{{iptvPack.description}}

Included ${{iptvPack.recurringCost}} per
month
Upgrade to Fetch Mighty
+$250upfront

Why upgrade to Fetch Mighty?

Fetch Mighty

All the Mini features plus:

Record up to 585 hours of SD TV

Record up to 6 shows at once

Series Tag to record every episode

Set recordings remotely via the fetch mobile app

Fetch
  • Includes Unlimited500GB Data
  • Includes Netphone (VOIP)
  • Fetch Entertainment Bundle
    (Optional offer on 24 month plan)
  • Fetch Set Top Box
  • Access the latest TV shows & Movie Blockbusters
  • 30 pre-selected movies each month
  • Stream from Netflix, Stan subscriptions, YouTube and Catch Up TV straight to your big screen

(Optional offer on 24 month plan)

Select your quota
500GB$0.12 per GB
Unlimited
Choose your add-ons
Include WiFi modem & save on setup fee & Fetch
on 24 month contract
Include local, standard national &
calls to Australian mobiles
$10per month
Include entertainment
Include Fetch & {{ channelCountDisplay }}
${{includedCost}}per month
standard subscription for the first 24 months

Your choice of TV Channel Packs (first channel pack +$5/month) (additional packs +$6/month)

{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Disney JuniorDisney ChannelDisney XDNickelodeon

+ 6 more

kids Pack

Disney JuniorDisney ChannelDisney XDNickelodeonNick JrCartoon NetworkZooMooBoomerangCBeebiesBabyTV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
E! EntertainmentESPNESPN 2Comedy Central

+ 8 more

vibe Pack

E! EntertainmentESPNESPN 2Comedy CentralMTV Music TelevisionMTV MusicMTV DanceSpikeStyleeGG NetworkEdgeFashion TV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
TLCUniversal ChannelSyfyBBC UKTV

+ 6 more

variety Pack

TLCUniversal ChannelSyfyBBC UKTVBBC FirstTVH!tsMTV Classic13th Street111 very funnyC Music Channel
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Discovery ChannelNational Geographic ChannelNat Geo WildHGTV

+ 13 more

knowledge Pack

Discovery ChannelNational Geographic ChannelNat Geo WildHGTVBBC KnowledgeFood NetworkTravel ChannelBBC World NewsCNNCNBCAl Jazeera EnglishFrance 24euronewsNDTV 24X7Channel NewsAsiaCGTNBloomberg Television

OR

{{iptvPack.displayName}}

{{iptvPack.description}}

Included ${{iptvPack.recurringCost}} per
month
Upgrade to Fetch Mighty
+$250upfront

Why upgrade to Fetch Mighty?

Fetch Mighty

All the Mini features plus:

Record up to 585 hours of SD TV

Record up to 6 shows at once

Series Tag to record every episode

Set recordings remotely via the fetch mobile app

Fetch
  • Includes Unlimited500GB Data
  • Includes Home Phone line rental
  • Fast ADSL2+ Broadband
  • Fetch Entertainment Bundle
    (Optional offer on 24 month plan)
  • Fetch Set Top Box
  • Access the latest TV shows & Movie Blockbusters
  • 30 pre-selected movies each month
  • Stream from Netflix, Stan subscriptions, YouTube and Catch Up TV straight to your big screen

(Optional offer on 24 month plan)

Select your quota
500GB$0.12 per GB
Unlimited
Choose your add-ons
Include WiFi modem & save on setup fee & Fetch
on 24 month contract
Include local, standard national &
calls to Australian mobiles
$10per month
Include entertainment
Include Fetch & {{ channelCountDisplay }}
${{includedCost}}per month
standard subscription for the first 24 months

Your choice of TV Channel Packs (first channel pack +$5/month) (additional packs +$6/month)

{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Disney JuniorDisney ChannelDisney XDNickelodeon

+ 6 more

kids Pack

Disney JuniorDisney ChannelDisney XDNickelodeonNick JrCartoon NetworkZooMooBoomerangCBeebiesBabyTV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
E! EntertainmentESPNESPN 2Comedy Central

+ 8 more

vibe Pack

E! EntertainmentESPNESPN 2Comedy CentralMTV Music TelevisionMTV MusicMTV DanceSpikeStyleeGG NetworkEdgeFashion TV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
TLCUniversal ChannelSyfyBBC UKTV

+ 6 more

variety Pack

TLCUniversal ChannelSyfyBBC UKTVBBC FirstTVH!tsMTV Classic13th Street111 very funnyC Music Channel
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Discovery ChannelNational Geographic ChannelNat Geo WildHGTV

+ 13 more

knowledge Pack

Discovery ChannelNational Geographic ChannelNat Geo WildHGTVBBC KnowledgeFood NetworkTravel ChannelBBC World NewsCNNCNBCAl Jazeera EnglishFrance 24euronewsNDTV 24X7Channel NewsAsiaCGTNBloomberg Television

OR

{{iptvPack.displayName}}

{{iptvPack.description}}

Included ${{iptvPack.recurringCost}} per
month
Upgrade to Fetch Mighty
+$250upfront

Why upgrade to Fetch Mighty?

Fetch Mighty

All the Mini features plus:

Record up to 585 hours of SD TV

Record up to 6 shows at once

Series Tag to record every episode

Set recordings remotely via the fetch mobile app

Fetch
NBN™ Ready

NBN™ ready plans are also available as an NBN™ plan, but may need an NBN™ compatible modem. When the NBN™ comes to your area, we'll send you an invite to upgrade your service to NBN™ broadband on a 24 month contract, including an NBN™ compatible WiFi modem at no additional cost!

${{(totalCost.ongoingIncentive > 0 && totalCost.incentiveLength > 0 ? totalCost.ongoingIncentive : totalCost.ongoing) | wholeNumber}}

.{{(totalCost.ongoingIncentive > 0 && totalCost.incentiveLength > 0 ? totalCost.ongoingIncentive : totalCost.ongoing) | twoDecimals}}/month

Min charge {{totalCost.minTotalCost.total | currency}} No lock-in contract 24 month contract

+ {{totalCost.upfront.service | currency}} activation fee

+ {{totalCost.upfront.hardware | currency}} hardware cost

+ {{totalCost.upfront.freight | currency}} freight cost

NBN™ new development charges may apply.

This signup will be made through NOVUS.

Loading Sign up now Pre-order NBN™ now
View more plans

* NBN™ Speeds: FTTN, FTTC & FTTB speeds to be confirmed when active. Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Westnet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. Learn more about NBN™ speeds.

  • Awesome customer service
  • 24/7 Support

Netphone uses VoIP technology which lets you make and receive phone calls through your broadband connection. It works just like a normal phone, except you save money with lower call rates and included features. To use Netphone, just connect a handset to your VoIP-enabled modem (to make things easy, all of our modems are compatible with VoIP). This plan is offered on the basis that you agree to waive the Customer Service Guarantee.

Netphone rates
Naked DSL Plan Naked 500 & Unlimited Naked Unlimited Incl LNM Calls
Calls to other Netphone numbers Included Included
Local & standard National calls 15c per call untimed Included
Standard Australian Mobile calls 29c per min (per 30 second block) Included
International calls From 5c per minute From 5c per minute
1300 and 13 numbers 30c per call untimed 30c per call untimed

Get more info on Netphone.

To get your broadband up and running, you'll need in your home:

Phone line
While Naked DSL doesn't require an active phone service (so no monthly line rental charges), a physical phone line connection to your home is needed. In a newly built home with no line connected yet? Don't worry, we'll get you up and running.
Broadband modem
This is the box that connects you to the internet, via your phone line. We recommend our $0 WiFi modem (for plans on a 24 month contract) because it's easy to set up and works with Fetch TV and Netphone.
A phone handset
To use your included Netphone VoIP service, all you'll need is a standard phone to plug into your VoIP-enabled broadband modem. If you don't have a VoIP enabled modem, you'll just need a VoIP adapter (ATA) to connect between your handset and modem.

Both uploads and downloads count towards your monthly quota.

Setup fees
Standard setup
This is our once-off setup fee to get you connected.
$99.95
Discounted setup
When you take Naked DSL on a 24 month contract, you get a discount on your setup fee.
$79.95
Optional Extras
Additional mailboxes
If you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our AntiSpam and AntiVirus protection.
$25
Plan & Contract Fees
Plan change fee
A plan change fee applies when you switch to a broadband plan of lesser value. (We'll cover this fee if you switch to a higher plan.)
$29

All Naked DSL plans are available on a no contract term, or on a 24 month contract which includes setup and hardware discounts.

If you end your contract early, the following break fees apply. These fees cover the costs reasonably incurred by Westnet when the contract commenced.

Plans 0 - 6 months 7 - 12 months 13 - 18 months 19 - 24 months
Naked DSL $300 $225 $150 $100
Fair contract guarantee

When you sign up to a contract term, you commit to retain your Naked DSL Broadband service for the set period.

However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of lesser value.

All Westnet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 60.

  • Our standard setup fee of $99.95 applies to all plans on a no lock-in contract.
  • When you sign up for a 24-month contract;
    • your setup charges are discounted to $79.95.
    • you can elect to receive a new WiFi modem for $0. A $10 delivery fee applies.
  • Naked DSL gives you ADSL2+ speeds, which means you'll get broadband access as fast as your connection can handle with respect to environmental factors like physical line quality, weather conditions, your broadband hardware and the distance from your home to your telephone exchange.
  • Both uploads and downloads count towards your monthly quota.
  • Unless you are on a liimitless data plan, if you exceed your quota your download speed is shaped to 256/256kbps for the remainder of your billing month.
  • You may switch between Naked DSL plans at any time without incurring contract break fees. A $29 plan change fee applies when switching to a plan of lesser value.
  • Netphone is a VoIP service included with every Naked DSL plan. To use it, you will require a phone handset and VoIP-compatible modem. Included call value is subject to our acceptable use policy.
  • Timed calls on Netphone are charged per second. Calls to Australian mobile numbers are charged per 30 second block.
  • This plan is offered on the basis that you agree to waive the Customer Service Guarantee.

For more information, please refer to our terms, fees and guarantees.

To get your broadband up and running, you'll need in your home:

Phone line
An active phone landline so your broadband hardware can connect to the internet. Home Phone line rental is included with all of our ADSL2+ plans. If you do not have an active phone landline, then Westnet can arrange for one to be connected. Connection costs apply – please refer to our Home Phone terms, fees and guarantees. This plan is offered on the basis that you agree to waive the Customer Service Guarantee.
Broadband modem
This is the box that connects you to the internet, via your phone line. We recommend our $0 WiFi modem (for plans on a 24 month contract) because it's easy to set up and works with {{ bob.brand }} TV and Netphone.
Central filter
This little gadget plugs into your phone so the internet doesn't drop out when you make phone calls. We'll send you one of these with any modem you purchase from us.

Both uploads and downloads count towards your monthly quota.

Setup Fees
Standard setup
This is our once-off setup fee to get you connected.
$79.95
Discounted setup (ADSL2+)
When you take ADSL2+ on a 24 month contract, the standard setup fee is waived.
$0
Optional Extras
Additional Mailboxes
If you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our AntiSpam and AntiVirus protection.
$25/year
Plan & Contract Fees
Plan change fee
A plan change fee applies when you switch to a broadband plan of lesser value. (We'll cover this fee if you are switching to a higher plan.)
$29

All ADSL plans are available on either a no contract or 24-month term, which comes with added setup and hardware discounts.

If you end your contract early, the following break fees apply. These fees cover the costs reasonably incurred by Westnet when the contract commenced.

Plans 0-6 months 7-12 months 13-18 months 19-24 months
ADSL2+ $300 $225 $150 $100
Fair contract guarantee

When you sign up to a contract term, you commit to retain your ADSL Broadband service for the set period.

However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of lesser value.

All Westnet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 60.

  • Our standard setup fee of $79.95 applies to all plans unless otherwise specified.
  • When you sign up for a 24-month contract;
    • your setup charges are discounted to $0.
    • you can elect to receive a new WiFi modem for $0. A $10 delivery fee applies.
  • We'll also give you a new WiFi modem for $0 (or you can purchase one of our other modems at a discounted rate) when you sign up on a 24-month contract. A $10 delivery fee applies.
  • You'll need an active phone service for your broadband connection. Home Phone line rental comes included in your monthly plan price. This plan is offered on the basis that you agree to waive the Customer Service Guarantee.
  • Both uploads and downloads count towards your monthly quota.
  • Unless you are on a liimitless data plan, if you exceed your quota, your download speed is shaped to 256/256 kbps for the remainder of your billing month
  • Our ADSL2+ Broadband plans give you ADSL2+ speeds, which means you'll get broadband access as fast as your connection can handle with respect to environmental factors like physical line quality, weather conditions, your broadband hardware and the distance from your home to your telephone exchange.
  • You may switch between our broadband plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of lesser value.
  • If you are connecting a new line please note that we are unable to confirm DSL eligibility until your new phone service is connected. In the event that your chosen broadband service is not available then we will contact you to discuss your options. You may be responsible for costs such as phone line connection fees, usage charges and the like incurred for the duration of the newly connected phone service.

For more information, please refer to our terms, fees & guarantees.

Basic (nbn12)

A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.
Typical evening speed 7PM-11PM: 10.3Mbps

Turbo (nbn50)

A top choice for bigger households and internet enthusiasts. Browse, download, watch and play with ease across multiple devices.            
Typical evening speed 7PM-11PM: 44.0Mbps

Max (nbn100)

Got the need for speed? This is our fastest option and is sure to impress. If you work/study from home or have a household full of gamers and media-buffs, this will be right up your alley.
Typical evening speed 7PM-11PM: 82.7Mbps

Factors that may affect your NBN™ connection speed

NBN™ Infrastructure

For example, the length and quality of copper cabling used in NBN™ FTTN/FTTB has a significant impact on performance.

Coexistence period

NBN™ FTTN/FTTB services are typically limited during the period they must share the same copper line as legacy non-NBN™ services.

Quality and capability of hardware

This can include modems, WiFi routers and Ethernet or phone cables.

WiFi signal interference

You can learn how to improve your home or office’s WiFi signal here.

Number of connected devices

When too many devices share the same bandwidth, data flow is limited

Network Congestion

For example, when speeds slow during peak traffic in the evenings.

Which content is being accessed

There may be insufficient server capacity or other issues affecting a specific website or online game.

* NBN™ Speeds: FTTN, FTTC & FTTB speeds to be confirmed when active. Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Westnet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. Learn more about NBN™ speeds.

NBN Plan
NBN 500 Basic NBN Unlimited Basic NBN Unlimited Boost/Turbo Incl LN Calls NBN Unlimited Boost/Turbo Incl LNM Calls NBN Unlimited MAX NBN Unlimited MAX Incl LN Calls NBN Unlimited MAX Incl LNM Calls
Local calls
15c/call
untimed
15c/call
untimed
Included Included 15c/call
untimed
Included Included
Standard National calls
15c/call
untimed
15c/call
untimed
Included Included 15c/call
untimed
Included Included
Standard Australian Mobile calls
29c/min
(per 30 second block)
29c/min
(per 30 second block)
29c/min
(per 30 second block)
Included 29c/min
(per 30 second block)
29c/min
(per 30 second block)
Included
1300 and 13 numbers
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
30c/call
untimed
International calls
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min
From 5c
per min

Download the NBN™ Phone Critical Information Summary



NBN™ Phone works just like a normal phone, using your internet connection to make and receive calls. Today, we use Netphone (VoIP) for all NBN™ Phone services.

Netphone

To get Netphone up and running in your home, you'll need:

A phone handset
Netphone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem.
Which means you also need...

A VoIP enabled broadband modem
Time for a shameless plug: we recommend using our available modems because they're easy to set up and play well with NBN™. Unless you use...

a VoIP adapter (ATA)
If you're not ready for a VoIP-enabled modem, an ATA device will let you plug in your phone handset for Netphone calls.

You may require an Westnet-provided modem to support the type of Westnet NBN™ phone and broadband available in your area. This requirement is confirmed in your signup cart

Fibre Phone

Fibre Phone was provided as a substitute for Netphone to some of our NBN™ Fibre (FTTP) customers. This product is no longer available to residential customers as of August 2017.

To use Fibre Phone, plug a standard phone handset into the UNI-V1 port on your NBN™ Connection Box.

Learn more about NBN™ Phone.

  • Our activation fee of $79.95 applies to standard NBN™ service connections unless otherwise specified. Non-standard or additional installations may incur charges payable by you - NBN™ (or Westnet where applicable) will advise you of any applicable charges.
  • When you sign up for a 24-month contract;
    • your activation fee is waived – saving $79.95
    • you can elect to receive a new WiFi modem for $0. A $10 delivery fee applies.
  • You may switch between our NBN™ plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of lesser value.
  • As of 1st April 2016, nbn™ introduced a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.
  • Both uploads and downloads count towards your monthly quota.
  • If you exceed your monthly NBN™ quota, your download and upload speeds are shaped to 256/256kbps for the remainder of your billing month. Unlimited plans do not have a quota limit.
  • The installation of NBN™ FTTN, FTTC or FTTB will disconnect the current copper-line telecommunications service that is connected to your premises if you have elected to transition your existing copper-line
    • For FTTN & FTTB this will occur outside of your premises during your installation
    • For FTTC this will occur when your NBN™ service is activated, which typically occurs when your NBN™ Connection Box is connected (and working) by either you or an NBN™ Installer.
  • Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the NBN™ (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is NBN™ compatible.
  • Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.
  • Your NBN™ service does not include a battery backup. This means your household will be unable to access any internet and telephony services provided by nbn™ during a power outage. This includes making calls to emergency service numbers like 000. Please ensure you have alternate ways of making calls, such as a mobile phone.
  • Once the NBN™ roll out has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises. Any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected. Westnet Cable services in Geelong, Mildura and Ballarat are not subject to this disconnection.
  • NBN™ Phone is a VoIP service that is offered with your NBN™ plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem. NBN™ Fibre (FTTP) may include Fibre Phone instead of Netphone, which does not require a VoIP-compatible modem to operate.
  • For calls on NBN™ Phone;
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.
  • You are required to waive your rights under the Customer Service Guarantee to be supplied an NBN™ Phone service.
  • You may be required to purchase an Westnet-provided modem to be supplied with an Westnet NBN™ service. This requirement is confirmed in your signup cart.

For more information, please refer to our terms, fees & guarantees.

(nbn12)

A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.
Typical evening speed 7PM-11PM: 10.6Mbps

(nbn25)

Perfect for families and households with multiple devices and broadband users. This plan provides extra speed to go around, so everyone is happy.
Typical evening speed 7PM-11PM: 21.3Mbps

Factors that may affect your NBN™ connection speed

NBN™ Signal Interference

This applies to NBN™ Satellite and Fixed Wireless connections during severe weather conditions, or when the dish/antenna is physically obstructed.

Number of connected devices

When too many devices share the same bandwidth, data flow is limited

Quality and capability of hardware

This can include modems, WiFi routers and Ethernet or phone cables.

Network Congestion

For example, when speeds slow during peak traffic in the evenings.

WiFi signal interference

You can learn how to improve your home or office’s WiFi signal here.

Which content is being accessed

There may be insufficient server capacity or other issues affecting a specific website or online game.

* NBN™ Speeds: Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Westnet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable.

Netphone rates (NBN Wireless)
NBN Plan NBN 500
Basic
NBN Liimitless
Basic
NBN Liimitless
Boost Incl LN Calls
NBN Liimitless
Boost Incl LNM Calls
Local calls 15c untimed 15c untimed Included Included
Standard National calls 15c untimed 15c untimed Included Included
Standard Australian Mobile calls 29c per min
(per 30 sec block)
29c per min
(per 30 sec block)
29c per min
(per 30 sec block)
Included
International calls From 5c per min From 5c per min From 5c per min From 5c per min
1300 and 13 numbers 30c/call untimed 30c/call untimed 30c/call untimed 30c/call untimed

Download the NBN™ Phone Critical Information Summary


NBN™ Wireless plans include access to NBN™ Netphone as your phone service.

Netphone

Netphone uses VoIP (Voice over IP) technology and works just like a normal phone. To get your Netphone up and running, you'll need in your home:

A phone handset
Netphone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem.
Which means you also need...

A VoIP enabled broadband modem
Time for a shameless plug: we recommend using our available modems because they're easy to set up and play well with NBN™. Unless you use...

a VoIP adapter (ATA)
If you're not ready for a VoIP-enabled modem, an ATA device will let you plug in your phone handset for Netphone calls.

You may require an Westnet-provided modem to support the type of Westnet NBN™ phone and broadband available in your area. This requirement is confirmed in your signup cart

Learn more about NBN™ Phone.

  • Our activation fee of $79.95 applies to standard NBN™ service connections unless otherwise specified. Non-standard or additional installations may incur charges payable by you - NBN™ (or Westnet where applicable) will advise you of any applicable charges.
  • When you sign up for a 24-month contract;
    • your activation fee is waived – saving $79.95
    • you can elect to receive a new WiFi modem for $0. A $10 delivery fee applies.
  • You may switch between our NBN™ plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of lesser value.
  • As of 1st April 2016, nbn™ introduced a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.
  • Both uploads and downloads count towards your monthly quota.
  • If you exceed your monthly NBN™ quota, your download and upload speeds are shaped to 256/256kbps for the remainder of your billing month. Unlimited plans do not have a quota limit.
  • Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.
  • NBN™ Phone is a phone service that is offered with your NBN™ Wireless plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem.
  • For calls on NBN™ Phone;
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.
  • You are required to waive your rights under the Customer Service Guarantee to be supplied an NBN™ Phone service.
  • You may be required to purchase an Westnet-provided modem to be supplied with an Westnet NBN™ service. This requirement is confirmed in your signup cart.

For more information, please refer to our terms, fees & guarantees.