Download speeds

* Basic typical evening speeds indicate typical download speeds between 7pm and 11pm and speeds may vary due to various factors explained below.

Uses NBN12

A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.

Uses NBN25

Perfect for families and households with multiple devices and broadband users. This plan provides extra speed to go around, so everyone is happy.

Factors that may affect your NBN™ connection speed

NBN™ Signal Interference
This applies to NBN™ Satellite and Fixed Wireless connections during severe weather conditions, or when the dish/antenna is physically obstructed.
Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables.
WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here.
Number of connected devices
When too many devices share the same bandwidth, data flow is limited
Network Congestion
For example, when speeds slow during peak traffic in the evenings.
Which content is being accessed
There may be insufficient server capacity or other issues affecting a specific website or online game.

* NBN™ Speeds: Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Westnet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. Learn more about NBN™ speeds.

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NBN™ Wireless Plans

Future-proof your internet with a Westnet NBN™ Wireless plan. With the speed and included Netphone call options to suit you, our award-winning customer service makes getting fast internet on the NBN™ easy.

Loading plans...
There was an error loading our products. Please refresh to try again. If the problem persists please call our call centre on 13 19 60.

1. Check availability

Already {{bob.a_brand}} customer? You can complete your order in {{bob.toolbox}}.

2. Select contract length

Renting? Our 24 month plans are renter friendly. Find out why.

Renting?
Save money by choosing a 24 month plan

  1. Save on activation fees and get an AC Wifi modem.

  2. Need to move house during your contract? No worries! Just start a new 24 month contract at your new place and there’ll be:

    • No contract break fees for the contract at your old address
    • No broadband activation fees at your new address, either!

Westnet offers the full suite of NBN™ technology in addition to ADSL2+, Naked DSL and our high speed Ultra Broadband networks. That means you can rent in confidence knowing that your Westnet broadband can move with you.

Get $0 activation fee (save $79.95) and an optional included WiFi modem on a 24 month contract.

24 months No contract

3. Do you need a modem?

WiFi Modem with ultra-fast AC WiFi for ${{modem.onetimeCost}} upfront on a 24 month contract. ${{modem.freightCost}} delivery fee applies WiFi Modem with ultra-fast AC WiFi for ${{modem.onetimeCost}} upfront on a no lock-in contract. ${{modem.freightCost}} delivery fee applies By selecting to bring your own NBN-ready modem, you will receive a data-only NBN™ service. The NBN™ Phone service will not be included; and you will not be able to make or receive calls. For more info, give us a call on {{ bob.contacts.salesNumber }}.
Yes No

4. Select a plan

†Additional $59.99 setup fee applies for optional Fetch Entertainment Bundle.

Additional once off $300 nbn™ New Development charge applies if your premises is identified by nbn™ as being within the site boundary of a new development.

* NBN™ Speeds: Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by Westnet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. Learn more about NBN™ speeds. NBN™ Key Facts Sheet

^ Included calls subject to Acceptable Use Policy.

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Top 20 Destination flags

5. Include Fetch?

for the first 24 months

$59.99 setup fee applies

Set top box

Easy watch apps

30 movies each month*

*30 pre-selected movies each month. Fetch requires min speed of 3Mbps. Subscriptions required for Netflix and Stan.

Choose your TV Channel Packs

Your choice of TV Channel Packs

{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Disney JuniorDisney ChannelNickelodeonNick JrCartoon NetworkZooMooBoomerangCBeebiesBabyTV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
E! EntertainmentESPNESPN 2Comedy CentralMTV Music TelevisionMTV MusicMTV DanceSpikeStyleeGG NetworkEdgeFashion TV
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
TLCUniversal ChannelSyfyBBC UKTVBBC FirstMTV Classic13th StreetStingray CMusic
{{iptvPack.displayName}} - Included
- ${{iptvPack.recurringCost}} /mth
Discovery ChannelNational Geographic ChannelNat Geo WildHGTVBBC KnowledgeBBC LivingFood NetworkTravel ChannelBBC World NewsCNNCNBCAl Jazeera EnglishFrance 24euronewsNDTV 24X7Channel NewsAsiaCGTNBloomberg Television

Add all channels

Ultimate channel pack - $20 /mth

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beIN Sports 1beIN Sports 2beIN Sports 3

Sports fans, your world just got bigger! Enjoy premium football coverage including the Serie A, LaLiga, Bundesliga, League 1 and more; plus the best of the WTA Tour, Davis Cup and Fed Tour as well as international test rugby LIVE across beIN SPORTS 1, 2 & 3.

Enjoy your favourite news, dramas, music, movies, food, lifestyle and spiritual shows in your language with no satellite dish required.

&tvBindassET NowNews18RishteySony MAXTimes NowUTV MoviesZee TVColorsStar PlusARY DigitalLife OKSETSABSahara OnePTC PunjabiZee CinemaStar GoldMTV IndiaNDTV 24X7NDTV IndiaNDTV Good TimesGeo NewsGeo EntertainmentHum TV
VivaTVGMA News TV InternationalAksyon TVKapatid TV5GMA Life TVGMA Pinoy TVAudio – DZBBAudio – DWLS
TVB JadeTVB NewsTVB Entertainment NewsSony OneKBS World
CGTNCCTV-4CCTV EntertainmentBeijing TVGreat Wall EliteKBS WorldSony ONECelestial Classical MoviesChina Movie ChannelFujian Straits TVHunan TV WorldPhoenix EuropePhoenix InfoNewsShanghai Dragon TVZhejiang TV
For an additional $340:

Record up to 585 hours of SD TV

Record up to 6 shows at once

Series Tag to record every episode

Set recordings remotely via the fetch mobile app

Fetch Mighty
Currently out of stock

{{ signupAction != 'Relocation' ? '6' : '5' }}. Sign up now

Shaped Speed: 256/256Kbps Learn more

Shaping is the term used to describe the slowing of a connection that’s exceeded its allocated monthly download allowance.

  • Connections with Anytime quota will be shaped once the total allocated allowance has been reached.
  • For connections featuring Peak and Off-Peak quota, shaping’s only applied to the period in which the allowance has been reached.

We never charge excess usage fees on plans featuring shaping, but you can always purchase a Data Pack to replenish your quota and get back to full speed.


Learn more about NBN™ speeds.

All Westnet Residential NBN Fibre and NBN Wireless plans come with

20 email addresses

Complimentary email protection

against virus & spam threats

No excess quota usage charges

We simply shape all excess use

24/7 customer service

Support when you need it most

Contract flexibility

Change between plans at any time

NBN™ Wireless General Information

Here’s some key information about getting Westnet NBN™. For more details, please visit our FAQ.

How to get NBN™

How do I get connected to the NBN™?

Our coverage map is automatically updated with the latest information available from NBN Co. If you've checked your address and the results advised say that your address is ready to get NBN™ broadband, congratulations!

All you'll need to do is pick out an NBN™ plan and sign up online, or give one of our friendly NBN™ experts a call on 13 19 60 . If it turns out you need a technician to visit and install some NBN™ equipment, don't worry - we'll help organise this for you.

Can I keep my existing telephone number to use on the NBN™?

In most cases, we can bring your existing telephone number over to the NBN™ network. Just call our friendly Sales Team on 13 19 60 to discuss the matter further.

Alternatively, you can specify that you'd like to keep your telephone number when you sign up online. We'll keep you updated on the progress of your number transfer.

I have existing broadband/phone services. How can I upgrade to NBN™?

Typically your address can be upgraded to NBN™ broadband with little to no downtime. More often than not you can continue to use your existing services until your new NBN™ equipment has been installed and your service has been activated. In the meantime, you should check to make sure that your current modem will be compatible with your new NBN™ broadband service. Learn more.

Upgrading is simple, just sign up online or call our expert Sales Team on 13 19 60 to get started. If you're already with Westnet, you can select "Upgrade to NBN" in My Products > Broadband in MyAccount .

Remember: Moving to NBN™ broadband will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

I'm renting, what do I have to do to get connected to NBN™?

Prior to any installation work taking place at the premises, you'll need to secure permission from your property manager or landlord. If they have any questions, just point them to this FAQ.

I already have NBN™. How do I switch my NBN™ provider to Westnet?

If you already have an active NBN™ service connected at your address and you've applied to switch to a Westnet NBN™ plan, please call us on 1300 455 806 between 8AM-8PM (AEST), Monday to Friday, to arrange a Service Transfer. Once lodged, Service Transfers typically take less than 2 business days to complete, and downtime is typically less than 24 hours.

If you do not own the active NBN™ service connected at your address (i.e. you've just moved in and the previous tenant has left their services connected) then please see Connecting Outstanding FAQ instead.

NBN™ Installation

How long does it take to get connected to NBN™?

Typically, NBN™ connections are completed within 2-20 business days - this varies depending on whether or not you've already had your NBN™ equipment installed as well as NBN™ technician availability.

Activations may occur sooner if NBN™ has previously been connected at your address.

What happens when NBN™ is installed?

If an NBN™ technician is required to visit your premises to install any required equipment or complete your NBN™ connection, we'll be in touch to book a suitable appointment with you. An installation is typically not required if NBN™ has been previously connected at your address.

The type of equipment you'll receive depends on the type of NBN™ being connected. Give our Connecting to the NBN™ article a read for more information.

NBN™ Wireless Download speeds

Uses NBN12

A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.

Uses NBN25

Perfect for families and households with multiple devices and broadband users. This plan provides extra speed to go around, so everyone is happy.

Factors that may affect your NBN™ connection speed

NBN™ Infrastructure
This applies to NBN™ Satellite and Fixed Wireless connections during severe weather conditions, or when the dish/antenna is physically obstructed.
Quality and capability of hardware
This can include modems, WiFi routers and Ethernet or phone cables.
WiFi signal interference
You can learn how to improve your home or office’s WiFi signal here.
Number of connected devices
When too many devices share the same bandwidth, data flow is limited
Network Congestion
For example, when speeds slow during peak traffic in the evenings.
Which content is being accessed
There may be insufficient server capacity or other issues affecting a specific website or online game.
   

* NBN™ Speeds: Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. NBN12 and NBN25 indicate the underlying speed tier that your NBN plan is on and represents the maximum possible speed that is available outside the busy period of 7pm-11pm. Learn more about NBN™ speeds.

NBN™ Wireless Hardware

Do I need equipment installed by NBN™?

If necessary, an NBN™ technician will complete a standard installation of the required NBN™ equipment at no cost to you. Please note that fees may be incurred for non-standard installations as determined by NBN Co. The technician will be able to advise these fees if this is the case.

Check out Connecting to the NBN™ for more details about the different types of equipment used with the different types of NBN™ services.

Will my current modem/router work with NBN™ broadband?

You may be able to use the modem/router that you already own. We suggest that you check with its manufacturer to see if it is capable of supporting NBN™ broadband and VoIP (Voice over IP) services. Learn more.

Please note: You may be required to purchase a Westnet modem to be used with your Westnet NBN™ service. This requirement will be confirmed on-screen or over the phone when you sign up with us.

Modems are typically included or discounted if you take up a 24-month Westnet NBN™ contract. If you're getting a modem/router supplied by us, you can rest assured that it will be fully compatible with your new NBN™ service.

Will my medical alarm, security alarm, EFTPOS machine or fax machine work on the NBN™ network?

Many types of devices that are normally connected to phone lines (such as medical alarms, back to base alarms, EFTPOS machines, fax machines and more) can work over the NBN™ network, however please contact the service provider or device manufacturer to make sure - you may need to order a specific type of phone service on the NBN™ network in order for these services to continue working.

With NBN™ Wireless you do not have to switch your phone line to the NBN™ network. If you choose to continue your phone line service, existing devices and services operating on this phone line will remain unaffected.

Please note: 

  • Westnet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your application.
  • We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website.

NBN™ Contract & Fees FAQ

What are the benefits of signing up on a contract?

With Westnet NBN™ broadband, you get the flexibility of choosing either a no lock-in contract term or a 24 month contract term. The table below outlines the differences between the two options:

No lock-in contract

24 month contract

$79.95 activation fee

$0 activation fee

No contract break fees

Contract break fees apply

WiFi modem not included

WiFi modem included ($10 delivery fee applies)

What is the New Development Fee?

Effective 1 April 2016, the $300 New Development Fee (NDF) is charged for all NBN™ broadband connections in the following circumstances:

The first connection at a premises in a newly developed area i.e. a suburb with no pre-existing telecommunications infrastructure.

  • The first connection(s) at a premises in an establish area in the rare instance that a developer has increased the number of dwellings on the same plot of land e.g. demolished a single house and built a block of units.
  • Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased.

At Westnet, we pass on the full $300 NDF charge as billed by our wholesaler, NBN Co. These charges are clearly visible when applying for a service – they are also included in any Critical Information Summary for NBN™ broadband plans sold after 1 April 2016, and the Pricing Schedule of our Customer Relationship Agreement.

Can I change my NBN™ plan after I've signed up?

You sure can! Whether you have a no lock-in contract or a 24 month contract you may switch between our NBN™ plans at any time without incurring contract break fees. A plan change fee of $29 may apply if you change to a plan of lesser value.

If you wish to change your NBN™ plan, check out our Changing your broadband plan in MyAccount guide or simply call us on 13 19 60.

About the NBN™ Wireless

The National Broadband Network (NBN™) refers to the fixed line, fixed wireless and satellite infrastructure being rolled out by NBN Co to replace the existing broadband infrastructure with a faster and more reliable broadband service. 

NBN™ Wireless

An antenna is installed on your roof that delivers broadband from a dedicated NBN™ Wireless tower in your area.

NBN™ Wireless

Check out how NBN™ is delivered.

Coverage

The NBN™ rollout has commenced across Australia, here at Westnet, we've got you covered. To get started and find out which NBN™ plans are available to you now, simply check your address.

You can also check out the NBN™ rollout progress with our handy NBN™ Rollout Map.

NBN™ Wireless Terms

All Westnet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 60.

NBN™ Wireless General Terms

  • Please do not disconnect your existing services until your NBN™ service is working.
  • Existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the NBN™ (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is NBN™ compatible.
    • We recommend you register any medical alarm services on the NBN Medical Alarm Register, which can be found on the NBN Co website.
  • We are responsible for your service up to the Network Boundary Point, which is a Network Termination Device supplied by NBN Co.
  • Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.
  • Your NBN™ service does not include a battery backup. This means your household will be unable to access any internet and telephony services provided by NBN™ during a power outage. This includes making calls to emergency service numbers like 000. Please ensure you have alternate ways of making calls, such as mobile phone.
  • If you transfer your existing NBN™ service, you understand that you are responsible to your current broadband provider for any charges incurred until this transfer is complete.
  • The activation of your selected services does not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.

Telephony Services

  • NBN™ Phone is a phone service that is offered with your NBN™ plan. To use it, you will require a standard phone handset (approved for use in Australia) and VoIP-compatible modem.
  • Some of our NBN™ Phone services will not work on a third party modem. In these instances we will not provide you an NBN™ Phone service if you have not purchased a Westnet modem.
  • Calls to 000 emergency services may not be possible in the event of a power outage.
  • We do not offer priority assistance, nor support for medi-alert services and monitored alarm systems. Priority assistance is offered by Telstra for people who may be reliant on a telephone service because of a serious medical condition. If you have a medi-alert or priority assistance service or believe that you are eligible, please consider this before proceeding with your order.
  • Calls to 19/1900 numbers are not available.
  • Calls to certain 'high-risk' international destinations are not available by default.
  • This service is provided on the basis that you waive your rights under the Customer Service Guarantee in relation to the NBN™ Phone. You do not have to agree to the waiver, but if you do not agree, we have the right to decline to supply the service.
  • For calls on NBN™ Phone:
    • Timed international calls are charged per second.
    • Calls to Australian mobile numbers are charged per 30 second block.
    • Included calls are subject to our Acceptable Use Policy.
  • NBN™ Phone must be paired with an active Westnet NBN™ service. If your NBN™ plan is cancelled, your NBN™ Phone service will also be cancelled.
  • Transferring an existing phone number to NBN™ Phone will disconnect the existing phone service. After a successful transfer, please contact your existing provider to ensure that your phone service and any add-on services are cancelled.
  • You may purchase Home Phone which has different terms and features. Learn more about Home Phone.

Hardware

  • There are multiple types of broadband and phone on the NBN™, with different hardware setups and requirements.Learn more.
  • A 24 month contract gives you access to a new $0 NBN™ WiFi modem. A $10 delivery fee applies.

All about your quota

  • Both uploads and downloads count towards your monthly quota.
  • If you exceed your monthly NBN™ quota you will not be charged excess fees. Instead your NBN™ plan will be shaped to the speeds shown below. Unlimited plans do not have a quota limit.

NBN™ plan

Shaped speed

NBN12 500 256/256 kbps

You may purchase a Data Pack to unshape your NBN™ service.

Contract Terms

NBN™ plans are available on both no lock-in contract and 24 month contract options. If you end your contract early, the below break fess apply. These fees cover the costs reasonably incurred by Westnet when the contract commenced.

All NBN™ Contract Break Fees 0-6 months 7-12 months 13-18 months 19-24 months
NBN™ 24 month contracts $300 $225 $150 $100
No lock-in contract $0 $0 $0 $0

Fair contract guarantee

When you sign up to a contract, you commit to retain your NBN™ service for the set period.

However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of lesser value.

NBN™ Wireless Fees

Setup Fees

Setup Fees
Standard activation
This is our once-off activation fee to get you connected.*
No lock-in contract
$79.95
24 month contract
$0.00
NBN™ WiFi Modem
A custom built modem that supports your NBN™ and NBN™ Phone service.

Modem purchase may be required and (if required) is confirmed in your signup cart.
No lock-in contract
$89.00
24 month contract
$0.00
NBN™ WiFi Modem Delivery
This is our delivery fee to provide you with your NBN™ WiFi Modem (if purchased).
$10
Non-Standard setup
Fees may be incurred for non-standard or additional NBN™ installations.
As defined by NBN™ (or Westnet where applicable)
New Development Charge
As of 1st April 2016, NBN Co introduced a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.
$300

* Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility. This does not include the purchase of a modem. There may be additional installation fees for non-standard premises, however your agreement to these fees will be confirmed prior to Westnet setup.

Optional Extras

Optional extras
Additional mailboxes
If you need more email addresses than what you get with your plan or wish to retain your existing email address without a Westnet broadband service, you can purchase an additional mailbox. They are charged per year and are covered by our own anti-spam and anti-virus protection.
$25/year
Plan change fees
Plan change fee
A plan change fee applies when you switch to an NBN™ plan of lesser value. (We'll cover this fee if you are switching to a higher plan.)
$29

Data Packs

So you've gone a bit crazy on the old downloads. Don't sweat it, we've all been there - just pick up a Westnet Data Pack to replenish your monthly broadband quota. It's a bit of extra quota added to your Peak, Off-Peak or Anytime allowance for full-speed access when you want it. Available through MyAccount . And we promise not to tell anyone. Honest.

$10

provides 10GB
extra usage

$15

provides 20GB
extra usage

$30

provides 50GB
extra usage

$50

provides 100GB
extra usage

$80

provides 200GB
extra usage

Learn more about our data packs.

NBN™ Phone

NBN™ Phone works just like a normal phone, using your internet connection to make and receive calls. Today, we use Netphone (VoIP) for most NBN™ Phone services.

Some of our NBN™ Phone services will not work on a third party modem. In these instances we will not provide you an NBN™ Phone service if you have not purchased a Westnet modem.

Netphone (VoIP)

To get Netphone up and running in your home, you'll need:

A phone handset
Netphone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem. Which means you also need...

A VoIP enabled broadband modem
Time for a shameless plug: we recommend using our available modems because they're easy to set up and play well with NBN™. Unless you use...

a VoIP adapter (ATA)
If you're not ready for a VoIP-enabled modem, an ATA device will let you plug in your phone handset for Netphone calls.

Features

NBN™ Phone includes the following standard features:

  • Calling Line ID Blocking
  • Call Barring
  • Call Forwarding
  • Call Waiting
  • 3-Way Call

Please note that by default, NBN™ Phone numbers are not listed in the White Pages directory. Provided that you do not opt in to having your number listed and Calling Line ID Blocking is switched ON, this would be equivalent to a “Silent Number” available for landlines.

NBN™ Phone Call Rates

NBN Plan NBN12 500 NBN12 Liimitless NBN25 Liimitless Incl LN Calls NBN25 Liimitless Incl LNM Calls
Local calls 15c untimed 15c untimed Included Included
Standard National calls 15c untimed 15c untimed Included Included
Standard Calls to Australian Mobiles 29c per min
(per 30 sec block)
29c per min
(per 30 sec block)
29c per min
(per 30 sec block)
Included
International calls From 5c per min From 5c per min From 5c per min From 5c per min
1300 and 13 numbers 30c/call untimed 30c/call untimed 30c/call untimed 30c/call untimed

All NBN™ Plans listed above have access to International Call Pack for $10 per month. This includes calls to landlines in our top 20 international destinations.

Some of our NBN™ Phone services will not work on a third party modem. In these instances we will not provide you an NBN™ Phone service if you have not purchased a Westnet modem.

View international call rates

Download the NBN™ Phone Critical Information Summary

More Information

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